Emporium

This from someone who has no forum etiquette and decided to hijack someone else's thread. I have 2 X5 units (an original X5 128AI, and a newer X5 AX-C 64GB), one on beta firmware and one on public release firmware and have none of the issues you mentioned. And saying that the remote is only good for a few feet, if not on Bluetooth is crazy. Buzz has some of the best IR useable distances. Sometimes when I use the wrong remote (one not paired), I don't even realize it, because the IR is so powerful that no matter how far I am and pointing or not pointing towards the box, it just works. Unless you have the box locked behind some cabinet, or behind the TV, or if your room is 30ft+ long, it is one of the best IR around. I've tried many crappy Chinese knockoff boxes and most of those remotes don't even work facing the box at 6ft away. Did you ever contact Buzz directly by email ? Maybe you just happened to get a defect. It can happen in mass production. I had a similar issue on my old xrs4900 ages ago, but it turned out that I had manually disabled the WiFi on the box (since I am wired on all my boxes), and in turn the chipset would turn off the BT without reporting anything. Turned the WiFi back on manually, and never had an issue again.

First of all, next time I would strongly recommend starting a new thread if it is for a different problem. For the benefit of other users who search for solutions to their problems, it always helps if a thread stays on topic, and doesn't change directions 20 times Having said that, I agree with Ryu. From the quick glimpse at the video, this looks like an HDMI cable issue. If you have another cable, I'd suggest trying to swap it. And if that doesn't help, maybe try using a different HDMI input on your TV.

Actually, this feature is presently in beta (and the feature is quite flexible). It works quite well, and will soon be rolled out to all boxes. I don't know the exact time frame, but there are many new features in the pipeline.

While in LiveTV, if you press the menu button (top left of the DPAD on the remote), you will see a menu show up on the left. From there, you should have an option saying "PVR Options".

Under menu, PVR Options, did you set up the "recording location" ?

Don't do VPN Unlimited for $90/year (that's overpriced). I have VPN Unlimited and only because I had gotten a lifetime sub (not yearly) for $29 through stacksocial. It works fine for my needs, but it is not worth $90/year. Actually Stacksocial presently has it for $90/lifetime I don't believe lifetime subs are sustainable, but at the price I had figured if I got a year, I was fine (and has been way longer than that). ipvanish (as DU mentioned above), surfshark and even Windscribe offer regular sales (or promo codes if you search google), which are more attractive. Stacksocial also has surfshark for USD$84 for 3yrs of service, which is a nice price also, or windscribe VPN Pro for USD$90/3yrs.

Is your sub a MAC based sub, or XC API login (with portal, user/pass) ? If it is an XC API, you can always try to download the PC version of IPTV Smarters, install it on your laptop and see if the problem persists on the laptop. Just another option for testing.

If your provider does not reply to your messages, for me that would be a quick indication that it is time to find another provider. Maybe URL changed, Maybe they are having server issues, maybe the account just needs a quick reset on the server side. Hard to tell. This is why I keep going back to my same 2 or 3 providers for the last 4 or 5 years. They are not perfect (none are). But when something critical happens (especially not being able to log in), I typically get a reply within hours (if not minutes). I've even had one issue me a temporary account when all the usual attempts did not work, until they figured out what was causing the glitch. Support is key. Provider with no support is considered as good as "disposable" for me. Good as long as they work, and into the trash once issues occur. BTW: 5.0.799 is the latest public buzztv 5 version for these units.

Was it working previously with this service ? You sure you are not expired ? E2 has not gotten an update in a while. If you go to the updates screen, what software versions (firrmware and buzztv 5 version) are you running ? Have you tested it on a different box/device ? Worst case you can also try using another app on the E2, instead of BuzzTV5, just to verify it is not an account issue. If it is a MAC sub, you can try with STBEmu, if it is an XC style sub, you can try with something like IPTVSmarters. Does your password have a special character in it ? Like a "!", "\", "/", "|" or many other punctuations ? If so, if server upgrades a certain module, on back end, sometimes they can fail with strange errors. My main service was fine for years even though I had a "!" in my password. Even after they upgraded servers it was still fine, but as modules kept getting changed, various aspects started acting funny. Web player stopped accepting my login, giving an invalid credentials error. Then some VOD (depending no server they were hosted on), would show everything fine, except when you tried to play, it would always say not found or some other error. Changed password, and all the issues went away. looking quickly at the images, seems like it is a MAC type sub possibly. Did you recently use the account on another device ? Many services are enabling marrying to stuff like internal DeviceID1 or 2, and if that is the case maybe the account is married to some other box. Or possibly account got hacked. Maybe ask your provider to do a MAC reset on the server end for your account.

Also checked both of my 4900, and it's not there (at least not on the latest public firmware)

If it is anything like it original app, If you are not in the US, you will need to make sure that your VPN is active before you launch it.

That is the latest publicly available version. If you want and you are willing to go to "pre-release" firmware, you will need to message allaboutbuzz. Keep in mind however, that there is no rolling back if there is something you don't like, or is buggy (since it is not "final" firmware)

As DU mentioned, it is provider. I am assuming the sub you have supports/includes multiple simultaneous streams ? Is it possible that you are only supposed to have a single stream and your service just did not enforce it until recently ?

This is definitely nice. I was very excited to use it, and now myself and the wife each has their own favorites list. No need to scroll through Hallmark and Dove channels to get to "This old house"

Have you connected to the same wifi with another device to see if internet is even available on that WiFi ? When you connect to the WiFi, on the other device, do you have to go through some captive portal (like a screen that requires you to "accept" some conditions) before allowing you to access the internet (like when you acess a public wifi at Starbuck, Tim's or even Maxi..) ?

You said "follow all your suggestions and now it works perfectly "... Now it is not ? When you say you have the latest version of firmware, can you post what firmware and buzzTV version you have ? Should be able to find both in the "updates" screen. At this point, if you gave tried everything else, I would say, you should probably consider a factory default reset This is the reset procedure for an xrs4500, but it is identical for the 4900. https://www.youtube.com/watch?v=9l1x3KJl_jE

For the benefit of others, what exactly fixed the issue ?

I have never tested the favorites aspect.. However.. You can access all XXX channels directly from the "All Channels" category, and there is no unlock required. And the worst part, is if you access them from the "all channels" category, they do end up in you channel history Even after surfing a few channels, if I go the adult category and try to select a channel, it does ask me to unliock. I just tested it on 5.0.799 with my main service. Don't know if it is a "tagging" issue, but it has been like this for as far as I can remember. Pretty sure I had the same behaviour with another service.

If you try all that and you still have issues, as a "test", remove any media you may have installed in the unit (SD card, Hard drive, USB stick). If there is corruption on the media, it may cause strange behaviours.

No issues with BuzzTV. Don't care about Tivimate :) Wrong Forum.. Not a BuzzTV issue. Sorry dude.

You are not mentioning what model of device you are talking about (xpl3000, E1, E2, X5, U5, etc..) ? BuzzTV 5 is the App that is used on the newer devices. What version of app is the box using ? From Live TV, if you press the menu button, it should be listed on the bottom of the menu. OR better yet, go to the "updates" screen from the home screen, and it should give you both the Firmware version, and the BuzzTV app version. when you say "hard reboot" can you please explain what exactly do you mean ? Just unplugging and plugging the box ? Doing a Full factory reset ? Are you using the integrated BuzzTV app, or using some other 3rd party app (smarters, stbemu, tivimate, etc..) ? Have you tried switching video players (from LiveTV press menu, settings->Configuration and it should be on the top) ? Maybe his specific IPTV provider has changed something in some of the IPTV stream encodings recently which is not playing well with the video players.

Was it working before and it just stopped, or is this a new sub ? What type of SUB. MAC or XC ? ops.. Saw you say that there reset your sub, so I assume MAC. You using the Server ID on the top right of the server page, or the actual MAC of the box. Like DU mentioned below:

Do you do a shutdown when you press the power button, or just a suspend ? Suspend over time can cause strange behaviours with WiFi. Try a full reboot if so. Or unplug the box power and plug it back in to reboot it. If that does not help, have you tried to "forget" the saved network and then reconnect ? If at one point the WiFi was available but no internet was available, it may be flagged to ignore future connections since it assumes that it has no internet.

From LiveTV, Menu->Settings->Configuration and it should be on the top..

And have you tried the same service, that you know works on the other box, on this box ?