Emporium

FYI: In upcoming firmware you will be able to create multiple "favorites" groups, name them whatever you want, and therefore you will not be limited to a single favorites group. It's actually a very nice feature. with multiple people using the box, you can each have your own favorites groups Or, just use it to organize your favorites in multiple categories.

As mentioned several times, contact user "allaboutbuzz" to explain the details (server you are using, what type of sub (MAC/cx/m3u), and description of problem), or email cs@buzztv.com the details. You keep saying your own stuff, but have not answered a single question that has been asked. Have you tried CLEARING the EPG on Tivimate to see if it will repopulate and that what you are seeing is not cached data from yesterday ? IS the problem something new, or has it worked previously and just suddenly stopped working ? Or has it never worked ? What type of sub, MAC, XC, M3U ? Have you tried Clearing the EPG in BuzzTV software as nbs suggested ? Sometimes if there is some corruption in data, it can cause things to misbehave. What version of BuzzTV 5 are you running (when you press the menu key, it is on the bottom left of the menu)

Like NBS mentioned, provide the info to allaboutbuzz. May be something very specific to a particular server. Was it working before ? You still have not replied to my first question.. Are you using MAC/XC or M3U type sub ? My Classic and my buddies (I just checked with him) works perfectly fine with at least 2 services I have tried it with. On the other apps you say it works fine on with your server, have you tried to clear the EPG and have it try to reload. If the server is having issues, then it is possible that what you are seeing in the apps, is something that was cached a day or 2 ago.

And what type of sub ? MAC / XC / M3U ? Just curious, have you tried using another app (iptv smarters, stbemu, etc.. - depending on sub type), just to confirm that it is not the service itself having issues ?

It is 100% related to server. If the subtitles are NOT encoded in the stream, they will not show up, period. I have tried 4 servers and the TV Series do not have any captions on any server I tried (there may be a few, but I did not find any on the ones I spot checked). For VOD movies, most of the older movies have no subtitles encoded. I did find a few big titles that had some subs encoded, but even those, you had to go up to the 4k encoded version, since the basic 720p or 1080p version were super basic with no subs. Example, T0pGun Mav3rick I checked on 2 servers and the basic HD version played fine, but no subs available. Selected the 4k version on both servers and they both had a few subs available in different languages. Having "downloaded" many of the VODs, and then checking the metadata properties, I can tell you that most of the movies no VOD servers are typical movie scene releases (ie: the ones you find on torrents and/or usenet). Depending on the server, the version they have is better quality than others, but most have at least the 1080p versions. This is not a bad thing, there is no point in re-encoding/ripping something that can easily be downloaded elsewhere, but if subs is something you "need" then you would probably want to find a service can offer you what you need. Here is the TG Mav in 4k, and you can see it has 3 CC tracks.. One for all English everything, the second English is for "forced english" for foreign language scenes, and in "Ggerman". Now for TV, it is very dependant on the source that is used and if the provider decides to pass it along. Here is CTV on one of my servers (my main one), and it has 1 CC track, and when I select it, I get subs without an issue (as you can see below). I have other services, where the exact same channel, does NOT have any options for CC. So bottom line, is that it is 100% dependant on your server. The BuzzTV box will detect and allow you to watch them if they are part of the stream. So if you want subs/captions, then time to start looking for another server. Another option if your service allows it, is to download the VOD you want to watch locally, and then watch it with an external video player which may allow you to download subs from an external source like opensubs, etc.. Obviously this is more effort. When I download movies for my own plex server, I often download the English, French and Greek subs separately, verify they sync properly, make adjustments if necessary, and then create an mkv container for my personal library which contains the subs I want embedded.

I personally don't really care. Even all my remotes that do have backlight, I use it "maybe" once every 5 or 6 months. After a while it is just muscle memory for most of the needed buttons.

Can you record while watching something (ie: hit the red button) ? You sure the recording destination is properly configured ?

You sure there is no scheduled recording on the box ? Scheduled recording will turn the box on and record and then leave it on once complete (at least on the older firmware - I think on latest firmware background recording was added without turning box on).

Have you tried turning CEC off on the U5 and potentially on your TV ? Using BT paired remote, or also using "IR" (ie: pointing remote to the box) ?

Then you are probably out of luck. Not good when you can't contact your provider. You should choose your providers a little more carefully. When a server implements locks (ISP, agent, DeviceID, etc..) which is often a good thing to try to avoid MAC hijack, this can cause an issue if you legitimately change software, box, ISP, etc.. and you can't contact your provider to reset your account on server.

If this is a MAC type sub, you may need to ask your provider to to a reset on your account. Sometimes if the panel does different locking (to avoid hacking), one parameter it could use, it to lock to "agent" string which would mean it would see a different app trying to connect to it. Since the app is now different it may be detecting the change.

You can sideload the app as Ryu mentioned. You don't even need the app for PlutoTV. Do a google search and you can easily find the M3U URL along with the EPG XML for PlutoTV, and you can easily just create an M3U playlist entry and watch directly from the BuzzTV 5 app. I have sideloaded quite a few other apps on my buzz boxes and they all work quite well.

The other embedded player. From LiveTV, press Menu->Settings->configuration and on the top you will see the Video player options for LiveTV/VOD. If you are on Primary, try Backup, or vice versa. BTW: Are you connected via WiFi or Hardwired ? "IF" possible, can you try hardwired, to eliminate the WiFi variable (which can be affected by a number of factors).

What type of box is the other one ? One of the Boomerang Mate 1 boxes or one of the SARO ones ? Unfortunately, the codes will not be changing. So you will have to find an alternate solution. For most of the keys however you could use an ARQ remote which uses a USB dongle to communicate back to the box to control it. For the power key however, there is not much of a choice That is IR only and seems that both boxes you have use the same codes. I used to have a setup at the office with 3x 60" Samsung 4k TVs side by side. It was annoying even turning them on/off, since they are responded to the same codes, and even turning them on/off was annoying, since sometimes 1 of the 3 would not see the IR signal, so then you had to get really close to avoid the other TVs from seeing the IR signal otherwise they would toggle off as you tried to turn the last one on They did not have discrete ON only codes, it was toggle only. Sorry to tell you, there is no simple answer.

Try unplugging the video (HDMI) cables from both boxes and try to see if the remote still turns on both boxes. If HDMI is not connected, meaning it can't be CEC. Therefore there is a conflict with the IR codes used by both Buzz and the other brand you have. This cannot be changed unfortunately. Buzz has been using the same IR codes for all their boxes for many year and has not changed.

when remote batteries get weak, the remote can take off sometimes. And if you have backlight enabled, it can be touch and go it there is just enough power to operate remote, but not the backlight. Try turning off backlight if you have it on, and use a fresh set of batteries. I was going to mention the 12V vs 5V power supply, but figured, I've mentioned it so many times in other U5 threads that people should already be aware of it. Luckily it was a 5V inserted into a box expecting 12V, and not the other way around. If you had plugged the 12V into the 5V, the other box would not be too happy

Thnx.. Firmware took no problem. However after the reboot, the BT400 would not auto reconnect. Went in, un-paired it, re-paired it, and it works fine now.

Is there something "wrong" with the version presently installed ? You sure you want to update ? Have you seen all the complaints in the reviews of the newer versions ?

email the serial/MAC from under the box to cs@buzztv.com and they will get you sorted out right away.

I would strongly recommend to disable any CEC options in the box and the TV. I have seen TVs which claim to have CEC support and the implementation is crap. Another possible issue is a bad HDMI cable. Since CEC goes over the HDMI cable, a defective cable (which can happen) could cause all sort of sporadic chaos including random power on/off if CEC is enabled. For the server entries and all the setup, you will be glad to know that the latest beta firmware has a full backup/restore option which allows you to backup your servers, favorites, etc... And then easily restore them It actually works well. So it is a feature which will be deployed to everyone as soon as it is felt that it is ready for public deployment.

The U5 is pretty much the "replacement" for the 4900. And now they have a U5 with 128GB (instead of just 32GB) of onboard storage. And you have a slot underneath (like the 4900) to add an HDD/SSD. The U5 is a nice box, with AndroidTV 11. The only thing, I have a little preference for the BT200 remote that was included on the 4900 But that is personal preference. Otherwise the U5 works great. I have installed a spare SSD I had lying around and it just works (like most Buzz boxes). The Classic with 2 remotes is also a nice deal. I recently convinced a buddy of mine to buy one, and so far, he is liking it.

inconsistent picture quality ? You may want to look at your TV, or your IPTV provider. No picture quality issues here on any buzz box (and I have quite a few). Wish I could say the same about my old Beelink boxes, but they were just junk in terms of consistency on picture quality.

Basically, use your TV settings to adjust your picture settings.

Got curious and decided to go hunting my VOD for something with Subs. Truth is, there was not much with subs on VOD/TV series (at least on 2 services I checked). After trying a few, I decided to try some of the 4k streams (figured most scene releases put a little more love into their 4k releases and all bundled into a single mkv container). Well, first 4k movie I tried (T0p Gun M@verick) seems to have a few sub tracks included (see screenshot attached). The non-4k version, did not have any subs included. So the screenshot pretty much confirms that BuzzTV does support subs, if the stream has them embedded. For reference, I was using the primary player for VOD. Guess like many other services, your service does not have much with subs in the VOD section.

Have you checked to see that subs are even embedded in the VOD ? You can always try using another software (iptv smarters, stbemu, ott navigator, tivimate, etc..), or another box to see if the VOD on your service even has any embedded subs. Keep in mind that with VOD on newer versions of BuzzTV 5, you can select an external player (which in theory takes buzz tv out of the loop once the VOD stream is launched). You can select MX player, VLC, etc.. as an external player and see if they detect any subs. If they don't also, then I would strongly suspect that your provider does NOT have any embedded subs on the VOD streams. Which is not uncommon, since many just use the same files you can get from torrent/usenet downloads.