Emporium

I'm assuming you tried to unplug power, and replug it to reboot it ? So you are at the home screen, and the light is red ? Do you have another HDMI cable to try ? When you press buttons on the remote, is the RED LED on the remote coming on as you press buttons ? Have you tried pointing the remote towards the X5 to see if the IR is working (ie: maybe just the Bluetooth is unsync'd). Fresh set of batteries ? If you have a USB PC mouse lying around, can you plug it in and see if the box responds ?

You should probably contact Buzz CS at cs@buzztv.com This is the first time I hear of this, but if it is a common issue, they should be able to help you. Maybe something to do with the fact that the xrs4500 originally shipped with a BT100, and maybe there is some assumption in the xrs4500 firmware that incorrectly assumes that any BT remote is a BT100 and forces some sort of flash on it.

OK.. I just went channel surfing 5 minutes in, I managed to reproduce it. So it is Black screen (as mentioned). You can vaguely hear the channel audio over the loud buzzing/distortion. And Closed captions (if present) are also continued to be overlaid. Continued to channel surf and could pretty much reproduce it every 5 minutes or so. NOTE: That even if volume level is set to minimum, the distortion is a max volume. Guess @allaboutbuzz can confirm if he can reproduce it also, to try to address it in an upcoming update.

Is this when switching channels just with +/- while watching another channel full screen ? Or going into EPG or bringing up the Channel list, and scrolling and selecting a channel to switch ? Just curious make it easier to reproduce it.

If you put the remote into pairing mode and go into "add bluetooth device" on your cell phone... Does it also come up as a BT-100 ? Just want to see if it is the REMOTE that is announcing itself incorrectly, or if it is the Box that is incorrectly detecting it (which would be strange).

If you put the URL you used for the M3U, into your browser on a PC, does it try to download an M3U file ?

I just took the 2 BT-200 remotes from both of my 4900 units, and my xrs4500 properly detects them as BT-200. Are you sure you are using the BT200 ? Has the Mute and Pointer buttons between the VOL/CHAN buttons ? And 4 programmable IR TV buttons ? My xrs4500 came with a BT-100 (I just used the BT-200 remotes from my 4900 for testing).

Since you using XC login have you tried using it with an M3U login instead (just as a test) ? Something like the url below. Replacing with Portal URL obviously. And replace :9999 with your port (if one is needed and used in your portal URL, otherwise removed the port section). Then replace xxxx and yyyy with your user/password respectively. http://yourportal.com:9999/get.php?username=xxxx&password=yyyy&type=m3u_plus&output=mpegts This should work, and if it does it will there is something peculiar with the XC API implementation by your provider. Anyhow, try this out first.

No. As DU mentioned above. Contact Buzz and they will arrange to do this for you. Contact Cs@buzztv.com

This was a one time glitch. And out of the 10 buzz boxes I have, this was the only time this has ever been required. After this update the box will take updates like all the other boxes.

I'm assuming you have unplugged the power and plugged it back in to do a clean boot since the update ? Just checking.

You can download VOD locally (that was added). I don't recall seeing anything about downloading catchup.

The message you see on the left stating the V20220919, IS the version that is currently installed. On the right, after it checks, it tells you that the version available is v20220919 (above the check for update button) and after checking, that you have the latest installed. You are not missing anything on your box.

What do you mean not updated ? V20220919 is less than 2 weeks old. There are 2 types of updates. One is firmware (which you are at the latest for the HD5 - which is less than 2 weeks old), V20220919. And there is an update for the BuzzTV app. Right now the 5.0.766 which is also the latest for the HD5 (it's also the same version on my X5). The BuzzTV app will often download in the background as you watch TV when there is an update for it. It is just an update to the buzztv 5 app. Once it is downloaded, it will auto install, and then the buzztv app (live tv or whatever) will restart (sometimes twice). WHAT update are you expecting which you don't have ?

Is it like the volume of the X5 stuck at max ? I have seen that toggle to "MAX VOLUME" on occasion after an update. From home screen, select Settings icon on top, then Settings, BuzzTV Utilities, Volume Control. There is an option for "force max volume". Disable that, and the remote will not control the volume setting on the X5.

Is that from when you just turn the TV off/on ? If you power down the box, then yes it will start a full boot process (which I prefer anyhow). But if you just turn the TV off (try turning TV off without the remote, from on TV buttons), the box should auto turn off after 3 or 4 seconds. Then when you turn the TV back on, the box should come on instantaneously and in the HOME screen directly, no boot sequence. At least it does for me, and I am at the exact same firmware/buzztv version as you. That just auto launches the Live TV, after it completely boots. What Flyinghigh is talking about is the equivalent of the "suspend" function. On the X5 (and U5), the suspend feature only works by turning the TV off. The device senses TV is off and goes into suspend mode. When TV comes back on, the unit comes out of suspend mode. For now, that is the only suspend method on these new boxes (X5, U5, HD5).

All other boxes yes. Not on the HD5. I noticed that a few weeks ago. The HD5 only has option for Shutdown and Restart for powerkey definitions. At this time, the HD5 only goes into a suspend mode if you turn off the TV (I tested it and about 3 or 4 seconds after TV is turned off, the white buzz logo goes dark. I never recall the HD5 having any other option. When you turn the TV back no, the HD5 comes on pretty instantaneously.

It is installed on my X5 and U5, but I don't recall version. I just installed the latest version I found on Aptoide.

Oh, it finds them also (in my case all 10 buzz boxes and 2 Mii Boxes that are connected), but can you run the LAN test (last option). In theory it should initiate a transfer between the devices to get an idea of LAN speeds. Tried launching the option on my U5 and X5 simultaneously, and got message that it may take a few seconds for it to detect other devices, but did not start any test. Oh well.

Same here.. I have powered it off, and even unplugged power and all is still good.

I get way more than 55 (but I am wired). If you are WiFi, then that is a whole different story and all sorts of factors can come into play. On WiFi I got roughly 75down/15up on my connection. But my box is in the corner of my basement. And the QiS queue I have my WiFi devices on are tpically low priority (since all my devices are typically wired). I was hoping to find something that would allow me to measure speed while downloading from my NAS, but didn't. I even tried using the Analiti software you mention, since in "theory" it has an option for LAN test with devices running the software, but the software is buggy and can't see another box running it. I tried it running on my X5 and U5 at the same time, and they could not see each other. Oh well.

If I remember correctly, don't think the E1 had the required performance to run Buzz5 (I could be wrong).

I only have 120/20 internet package at home. And I am getting 93.47Mbps down, and 18.54Mbps up. So I am pretty close to maxing out my internet connection. Ran the same test on my U5 and got roughly the same result.

Hardware reset for VidStick. Not very different than other boxes, but just in case. https://www.youtube.com/watch?v=oFqGsmO4C_c

using V20220919 5.0.766 buzzTV app, my backlight works on my HD5. I'm assuming you are using the App to change the backlight status ? On my X5 at one point I needed to just toggle the backlight from on, to off and then back to on to get it working and synced. Keep in mind, if batteries are low, back light does tend to flicker. I have to say, as much as I like the key mapping options in the app. I DID like on the BT100 and BT200 the option to long press the blue button to toggle backlight on/off. In the middle of the night, while watching TV in bed, it was easy to turn on backlight without trying to navigate through the menus. ***EDIT*** OK, as I was writing the above I discovered something. IF you try to turn on backlighting from the Buzztv Smart Remote app, you will get the flash you mentioned. IF you go into settings (top icon), then select BuzzTV utilities, and choose the Remote Control from there, and toggle the backlight, it works as expected. The status of the backlight is not synced between the Smart Remote app and what is in the menu tool. So I guess @allaboutbuzzwill need to merge the functionality on this 2 screens/menus. But at least there is a simple workaround.