welcome aboard. this is right forum for buzztv and you can post under sub forum of your device. so lets say you have X5 then post in X5 sub forum. you can also email buzz team. I often pm allaboutbuzz about suggestion, questions....etc
Buzz team is really great team and will jump on instant to help with anything you ask
also, if this screen just started to pop now I would leave it alone fr some time if possible to see if it starts to work on its own.
because, factory reset will erase everything.
you can see catch up symbol while playing channel, press info button and you will see play button inside of almost complete circle symbol before TS so press right arrow and pick up previous program that you want to watch and hit ok.
what error do you get?
do you have any other version to install and test?
where did you downloaded it from? try to download from different place and try again