You can email buzz with your device id and firmware version They can send the update to your buzz Cs@buzztv.com
You could also try factory set and try for buzz 5 again but you will lose all info
To update your box go to home page ,settings and check for updates When it tells you there is no update type in 2015 on your remote
After update is installed wait 5 10 until all apps are installed by buzz 5 software
Nothing has changed on the buzz end so something had to have changed at server end
You can pm allaboutbuzz with all your info and he can take a look at issue
Strange When I go to organize categories I don't have locked categories
I have adult locked and another one swim locked
I locked a few channels and when I went to those channels I was asked for password