ThrasherPrime

Tech support wants me to hold tight while they figure it out. Apparently I went from FW 6/22 to FW 1/22 when I did the pin method and they don't have a protocol to fix this and he's worried about bricking the machine. FWIW I plan on buying the new box they are revealing on April 15th if it isn't priced too high. That would solve all of my problems.

Well that will be for Mlnday when I work from home. Right now it is working at least and we can watch TV.

Menu, settings, check updates No updates available

Menu, settings, updates is too fast to take a picture. I was just using that one to show the versions. I've done it multiple times.

So try the pin method again? Or not?

I asked them if they can force the software via OTA and I'm waiting on a reply. I also sent the screen shots (again) circling were it states current version. The OTA says there is an available update, of which I download, install and reboot and nothing changes. WTF.

Here is what I have going on. The person from their help area that wanted me to send now says I'm good. But the software version is wrong. I still think the firmware is wrong. See attached photos.

Yes.

Good deal. Appreciate it. I sent that info along. I'm leaving the box on all night too and maybe it will be updated in the morning.

I did not. I will let them know that. Thank you.

Yes, they want me to send it in to be manually refreshed.

That is how all this came to light. I bought a new X5 for my mom to use. I set it up and saw new features, then saw the version was different than mine. Her X5 has lots of cool new features I want. LOL

OK, I'll try leaving it on for a good while before sending it to them. Since it's wiped anyway I need to put all my iptv stuff on it and that takes time setting up favorites. This is a Monday problem now.

Will do. I guess I'll just send it into them. Time to move the shield down from the bedroom and use the backup firestick in the bedroom I suppose.

Yeah that's what I'm doing but nothing is changing. Maybe it's that far behind it's just taking multiple times. Idk. I'll update here if I get it current or not.