Ryu

14 minutes ago, Emporium said:

If you try to manually check for an update, does it say there is one and doesn't update, or does it say no update available ?

If it says no update available, I find the following works the last few times:  Reboot, check for update, then got to main screen, press play/pause to stop the video from streaming, and then leave it on home page without doing anything for 2 or 3 hours.  Then after 3 hours, check for update, it will say nothing available, then power off, and then power back on..  Then a few second later it popped up.  Anyhow, just saying.

 

I checked right after allaboutbuzz posted this thread and it said update available but will say reboot without installing. so I tried to reboot and nothing changed. it said update available from Home Screen, setting as well as from buzztv app but won't install. so yes I tried as you mentioned as well as left ON for hours too, turned off for some time too and restart and nothing. now it says no update available and still has not update. I will leave it on until Friday and see if any change otherwise factory reset is only option.

still nothing for me. have done everything except reset. 

9 minutes ago, dishuser said:

same electrician?

no but similar electricians are available all over the world. 

but not necessary due to electricians, parts can go bad, animal can damage and wires can come loose over the time.

1 hour ago, dishuser said:

in 2 different countries?

I would love to see the odds on that

lol yeah its kind of odd happening in two countries for this person so have to be something common which is electrical wiring lol

10 hours ago, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

those locations might have faulty electric wiring? have you or they tested with an outlet tester that its not hot/neutral/reverse...etc? 

coming but no ETA.

34 minutes ago, Wes Bullard said:

it's wired not wireless, and the modem was just rebooted. This is just from the update it never happened before the update.

if you don't provide all the info then we won't know and have to assume only. so lets see if after reboots works fine. if not then try a different port or ethernet cable or swap router if its from isp.

30 minutes ago, Wes Bullard said:

Since the update yesterday, the box keeps loosing internet connection, I have to reboot it to get the connection back.

reboot your network, plus try to forget and reconnect to network and see if that helps.

32 minutes ago, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

try to swap power supply to see if that helps. 

my p6 was doing this few weeks ago after it got an update but then I hard reboot meaning disconnected power for 1 minute resolved the issue.

contact your server provider. clearing data clears all the settings on buzztv app.

9 hours ago, Mikisiw said:

I would like to see a better Mute button position on the BT-500. Perhaps an option to add "mute" to the colored button mapping. 

ask them to invite you next time they design a new remote control.

I utilize the network shares feature available in Buzz Utilities to copy and transfer files between my Buzz boxes using my PC. Essentially, on your PC, navigate to the network share devices section, where you should be able to view all Buzz boxes connected to your network, provided that the network share option is enabled on your devices and network.

also, any usb or external devices connected to the box? if yes please remove that.

I don't recommended here other than buzztv hardware/software. however, something I like you may not like or something works for you may not work you. most of the vpn nowadays offer up to month with money back guarantee. I would say try and see how that works for you.

1 hour ago, dishuser said:

I even rebooted before going to bed

nothing

I was going to ask you about the reboot then I figure im sure you must have done it.  

20 minutes ago, dishuser said:

15 hours later and still no update available

I had mine on suspend and picked up instant.

45 minutes ago, MCP17 said:

BuzzTV B5 / Fireware V20241010 / Software ?

 

your power options is probably set to Live TV which would go to your last channel.  What I mean is after turning my tv on, no matter where it goes first, when I click on Guide, I get all channels.  I want to see only My Favorites.

before turning off your tv make sure your last channel is playing from your favorite list. then next time you turn on your tv it should display guide from your favorites. just like dishuser have posted above.

I even lost count of how many buzztv boxes we have in our village/town here in Africa. experienced from bad services to high end service with same boxes showed us that as long as you have good quality service you will have zero issues with your buzz box. we have premium service and 99.9% it runs nice and smooth. one click on/off and channel change is instant, I dont record but never heard from anybody that their recording got cut in half due to stream change..etc. so as others recommended use vpn or get a better service.

all good here

I see the video

I have not launched remote app in a while. so today I launched remote app and I just noticed update version was available to download.

32 minutes ago, nbs. said:

Reboot

reboot resolved it. all good now. thanks

im clicking update nothing happening for me. I can click other stuff but with update selection not even showing that theres no update. just unable to click. box has been ON from some time. no worries im patienttly waiting

type server url on your pc browser and see what happens. maybe server is down or url is changed.