allaboutbuzz

If you tried both players and get the same issue. The issue might be one of the following. 1. Your ISP is blocking your servers live TV channels. A VPN should solve this. You can hot spot your phone, and connect your box to it. To see if your Live TV works If it does, then you will need to get a VPN for your Internet. As your ISP is blocking it. 2. The Live TV is down on your server. Try #1 first though.

Ok well not sure how we can assist further then.

You said you're a trained network admin Yet for 2 years you can't figure out the issue? There is nothing to fix on our side. Issue is on your side. The Ethernet port speed on the 4000s work fine.

We will by Monday

We have been selling boxes for 10 years. You're the first person to ask for YCbCr And I've been here for the entire 10 years So again, it's a niche feature.

Ok sounds good. You will be paying to ship it back to Canada though As we do not give return labels for refunds.

You already submitted a return request for your order via buzztvglobal.com So I'm a bit confused by this support request?

Lol that's not true. Anyhow, that issue looks like a bad connection via HDMI.

I told you already why they disabled it. They're a very large company, so obviously this decision was made for a good reason. This feature sounds very very niche though.

My point about not seeing it for 7 months was that's because basically nobody uses this feature. So having it or not, is not going to drive up sales. Were still always open to other suggestions though. However no box is perfect.

Well we would have never known about this change as it was done 7 months ago And you're the first person to notice it. And it was done to avoid users switching to an unsupported format. That's what was written in the changelog

I understand your logic. But I manage almost all aspects of our support for all of our products And your logic on this and the Color Space is currently one of a kind right now Nobody has requested this of us yet.

We reviewed the code on Amlogics SDK. And this change was actually done by Amlogic on their newest SDKs, which we upgraded to in August 2023 I can post a screenshot of the change if you want from Amogic directly. And we will update to another updated SDK as well on our next OTA. The other boxes you reference on 905X4 must be using the older version of the SDK. And they don't have this change. Amlogic obviously added this change for a reason.

Ok no problem

I have been doing support for Consumer Electronics for 20 years. And this is definitely wrong.

Ok no problem. If that's how you feel. We make decisions like this to prevent returns. If we turned this setting on and our return rates went up because of it. We could risk being removed off of Amazon for example. There are pros and cons with everything. And the cons outweigh the pros in this scenario.

If you want to control the boxes power. Then don't set it up to do so. You can factory reset the remote by pressing the Down + 0 button at the same time for 5 seconds. And then long press the info button to re pair the remote. After doing so. You will be able to control your Boxes power.

How would people be ignorant and incompetent if they accidentally made that settings change? Accidents do happen. I'm sorry but that is a very arrogant thing to say.

We don't have the Dolby Vision license. Could be one reason Or they allow users to change it regardless. Which we want to avoid in case its changed to a non supported setting. And a user would be staring at a black screen.

This is actually how we exactly designed our app, to be made easy for older customers. As we have employees who have been in the TV business for over 20 years. As I mentioned in my post above this one. We will take your suggestion into consideration.

Thanks for the suggestion We will look into it and take it into consideration.

We have been selling 3 models with the BT400 Remote and Smart Set feature now for 2 years You're the first person to bring this up to be honest. We haven't had anyone else make comments about how the Power + Volume buttons work for Auto TV/Smart Set feature. And our remote is made by the same factory that makes for Google. Even Google Chromecast is setup this way. As I just tried it.

This is because it changes the power button and vol buttons to IR to control the TV directly Not the box. And since we only have one power button on the remote. That's how it works We have a new remote coming out. The BT500. Which resolves both issues as it will have 2 Power buttons (TV + STB) and 2 Vol +/- buttons ( TV + STB)

Colorspace is grayed out when a TV is Dolby vision, also grays out if resolution set only supports certain spaces Not really a bug is intentionally coded that way by amlogic this way We could make it so it never greys out but then a person could potentially set a unsupported res/colorspace combo for their tv Hopefully this answers your issue

Try this Go into Settings Go to see all apps Scroll down to show system apps Find Buzztv ota Open it and clear app data Then try the OTA again