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The firmware was tested a ton on HEVC and 4K Channels And none of these issues appeared Our last Firmware update was in March This ones been worked on since So its not a RAW update. And we only mentioned that the RAM on your box could be corrupt and what is causing your issues Or it could be something else hardware wise, even an HDMI Cable by chance

Right now it seems video chip is dead or close to be dead on your box. or some RAM issues if RAM is dead then it would explain random crashes and why EPG doesn't load as EPG loads on the RAM.

X5 Update can be found here

It is updated for all X5s, U5s, HD5s and B5 Classic and E5 should come out on Monday

New Update Aug 24th, 2023 Firmware V20230818 Changes: UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Added Network Share Feature to Buzz Utilities - Added New Auto Frame Rate Feature to Buzz Utilities- Updated to Latest SDK - Fixed Wifi Bugs - Fixed Suspend Feature in Power Off Options.- Updated preinstalled apps- Fixed a bug with HDMI Passthrough on 5.1 and 7.1 Audio - HDMI CEC a bug was fixed affect a few TV brands - HDMI CEC settings menu was reconfigured layout and added a secondary Virtal CEC ( for older TV's or TV's that do not have proper HDMI levels ) - Fixed Server Button on Remote Controls not working from the Home Screen. - Fixed a bug with Force Max Volume V884 Buzz TV 5 App Changes: - Added New Fav Groups Feature to Live + VOD + TV Series- Added New Backup/Restore Feature to Configuration Menu- Added 9 New Languages to Configuration Menu - Added more Aspect Ratio Options to Subtitles and Options Menu (Green Button)- Fixed a bug on Backup Player not automatically playing the next TV Episode in VOD/TV Series .- Fixed Password Lock Feature for Adult Content on VOD + TV Series- Fixed a TV Series bug with missing Episodes - Fixed a bug when powering back on into Live TV- Fixed a bug for servers with 10,000+ Channels- Fixed a crash bug when changing categories/channels - Added Change MAC Feature to Server Settings - Fixed a bug on MAC Servers getting stuck on loading channel list.- Fixed some XC Login API bugs.- Fixed a bug with Date/Time on Modern Home Screen - Fixed a bug with Catch-Up not working past one day on some servers- Fixed a bug on missing EPG Descriptions on some servers - Fixed a bug when hiding All Categories and not being able to get any categories back - Optimized App Performance. - Updated MAC to FAST EPG API - Optimized EPG for MAC + XC Login Servers - Fixed a bug with some XC Login Servers getting False Error after logging in - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Fixed a Restore Bug - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Minor Bug Fixes - Fixed an EPG bug in Channel list, underneath Channel Name - Fixed some crashes - Fixed missing Movie Trailers on VOD - Fixed a crash with Scheduled Recordings. - Fixed a bug on MAC servers not locking Adult Channels in the All Category of Live TV - Optimized EPG Loading for MAC Servers that don't use Fast EPG API - Fixed Search by Channel Number when group numbering turned on - Minor Bug Fixes - Fixed a rare crash when changing sort option in Radio - Updated TMDB API, fixed a minor issue caused by the recent TMDB API changes - Fixed Fav Channel Group renumbering issue - Fixed a Playback bug on HLS Streams - Fixed a bug when unhiding categories in Organize Categories - Fixed a Menu Highlight Bug on the last category of VOD Home. - Fixed a Recording bug on M3U with 2+ Connection - Fixed an XC Login XML EPG Bug - Fixed a bug with missing Movie/TV Posters on VOD + TV Series - Added Channel Rename Feature to Fav Groups - Fixed bug with EPG missing underneath channel names in channel on XC login - Fixed a recording bug on some codecs. - Added Fast Login to XC Login in Configuration and Server Settings - Added Stream Format + EPG Type to XC Login in Server Settings - Added Radio section to XC Login Servers which have Radio Categories in Live TV - Added Automatic Stream detection to XC Login in Stream Type

New Update Aug 24th, 2023 Firmware V20230815 Changes: UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Added Network Share Feature to Buzz Utilities - Added New Auto Frame Rate Feature to Buzz Utilities- Updated to Latest SDK - Fixed Wifi Bugs - Fixed Suspend Feature in Power Off Options.- Updated preinstalled apps- Fixed a bug with HDMI Passthrough on 5.1 and 7.1 Audio - HDMI CEC a bug was fixed affect a few TV brands - HDMI CEC settings menu was reconfigured layout and added a secondary Virtal CEC ( for older TV's or TV's that do not have proper HDMI levels ) - Fixed Server Button on Remote Controls not working from the Home Screen. V884 Buzz TV 5 App Changes: - Added New Fav Groups Feature to Live + VOD + TV Series- Added New Backup/Restore Feature to Configuration Menu- Added 9 New Languages to Configuration Menu - Added more Aspect Ratio Options to Subtitles and Options Menu (Green Button)- Fixed a bug on Backup Player not automatically playing the next TV Episode in VOD/TV Series .- Fixed Password Lock Feature for Adult Content on VOD + TV Series- Fixed a TV Series bug with missing Episodes - Fixed a bug when powering back on into Live TV- Fixed a bug for servers with 10,000+ Channels- Fixed a crash bug when changing categories/channels - Added Change MAC Feature to Server Settings - Fixed a bug on MAC Servers getting stuck on loading channel list.- Fixed some XC Login API bugs.- Fixed a bug with Date/Time on Modern Home Screen - Fixed a bug with Catch-Up not working past one day on some servers- Fixed a bug on missing EPG Descriptions on some servers - Fixed a bug when hiding All Categories and not being able to get any categories back - Optimized App Performance. - Updated MAC to FAST EPG API - Optimized EPG for MAC + XC Login Servers - Fixed a bug with some XC Login Servers getting False Error after logging in - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Fixed a Restore Bug - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Minor Bug Fixes - Fixed an EPG bug in Channel list, underneath Channel Name - Fixed some crashes - Fixed missing Movie Trailers on VOD - Fixed a crash with Scheduled Recordings. - Fixed a bug on MAC servers not locking Adult Channels in the All Category of Live TV - Optimized EPG Loading for MAC Servers that don't use Fast EPG API - Fixed Search by Channel Number when group numbering turned on - Minor Bug Fixes - Fixed a rare crash when changing sort option in Radio - Updated TMDB API, fixed a minor issue caused by the recent TMDB API changes - Fixed Fav Channel Group renumbering issue - Fixed a Playback bug on HLS Streams - Fixed a bug when unhiding categories in Organize Categories - Fixed a Menu Highlight Bug on the last category of VOD Home. - Fixed a Recording bug on M3U with 2+ Connection - Fixed an XC Login XML EPG Bug - Fixed a bug with missing Movie/TV Posters on VOD + TV Series - Added Channel Rename Feature to Fav Groups - Fixed bug with EPG missing underneath channel names in channel on XC login - Fixed a recording bug on some codecs. - Added Fast Login to XC Login in Configuration and Server Settings - Added Stream Format + EPG Type to XC Login in Server Settings - Added Radio section to XC Login Servers which have Radio Categories in Live TV - Added Automatic Stream detection to XC Login in Stream Type

New Update Aug 24th, 2023 Firmware V20230815 Changes: UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Added Network Share Feature to Buzz Utilities - Added New Auto Frame Rate Feature to Buzz Utilities- Updated to Latest SDK - Fixed Wifi Bugs - Fixed Suspend Feature in Power Off Options.- Updated preinstalled apps- Fixed a bug with HDMI Passthrough on 5.1 and 7.1 Audio - HDMI CEC a bug was fixed affect a few TV brands - HDMI CEC settings menu was reconfigured layout and added a secondary Virtal CEC ( for older TV's or TV's that do not have proper HDMI levels ) - Fixed Server Button on Remote Controls not working from the Home Screen. V884 Buzz TV 5 App Changes: - Added New Fav Groups Feature to Live + VOD + TV Series- Added New Backup/Restore Feature to Configuration Menu- Added 9 New Languages to Configuration Menu - Added more Aspect Ratio Options to Subtitles and Options Menu (Green Button)- Fixed a bug on Backup Player not automatically playing the next TV Episode in VOD/TV Series - Added Change MAC Feature to Server Settings .- Fixed Password Lock Feature for Adult Content on VOD + TV Series- Fixed a TV Series bug with missing Episodes - Fixed a bug when powering back on into Live TV- Fixed a bug for servers with 10,000+ Channels- Fixed a crash bug when changing categories/channels - Fixed a bug on MAC Servers getting stuck on loading channel list.- Fixed some XC Login API bugs.- Fixed a bug with Date/Time on Modern Home Screen - Fixed a bug with Catch-Up not working past one day on some servers- Fixed a bug on missing EPG Descriptions on some servers - Fixed a bug when hiding All Categories and not being able to get any categories back - Optimized App Performance. - Updated MAC to FAST EPG API - Optimized EPG for MAC + XC Login Servers - Fixed a bug with some XC Login Servers getting False Error after logging in - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Fixed a Restore Bug - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Minor Bug Fixes - Fixed an EPG bug in Channel list, underneath Channel Name - Fixed some crashes - Fixed missing Movie Trailers on VOD - Fixed a crash with Scheduled Recordings. - Fixed a bug on MAC servers not locking Adult Channels in the All Category of Live TV - Optimized EPG Loading for MAC Servers that don't use Fast EPG API - Fixed Search by Channel Number when group numbering turned on - Minor Bug Fixes - Fixed a rare crash when changing sort option in Radio - Updated TMDB API, fixed a minor issue caused by the recent TMDB API changes - Fixed Fav Channel Group renumbering issue - Fixed a Playback bug on HLS Streams - Fixed a bug when unhiding categories in Organize Categories - Fixed a Menu Highlight Bug on the last category of VOD Home. - Fixed a Recording bug on M3U with 2+ Connection - Fixed an XC Login XML EPG Bug - Fixed a bug with missing Movie/TV Posters on VOD + TV Series - Added Channel Rename Feature to Fav Groups - Fixed bug with EPG missing underneath channel names in channel on XC login - Fixed a recording bug on some codecs. - Added Fast Login to XC Login in Configuration and Server Settings - Added Stream Format + EPG Type to XC Login in Server Settings - Added Radio section to XC Login Servers which have Radio Categories in Live TV - Added Automatic Stream detection to XC Login in Stream Type

New Update Aug 24th, 2023 Firmware V20230815 Changes: UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Added Network Share Feature to Buzz Utilities - Added New Auto Frame Rate Feature to Buzz Utilities- Updated to Latest SDK - Fixed Wifi Bugs - Fixed Suspend Feature in Power Off Options.- Updated preinstalled apps- Fixed a bug with HDMI Passthrough on 5.1 and 7.1 Audio V884 Buzz TV 5 App Changes: - Added New Fav Groups Feature to Live + VOD + TV Series- Added New Backup/Restore Feature to Configuration Menu- Added 9 New Languages to Configuration Menu - Added more Aspect Ratio Options to Subtitles and Options Menu (Green Button)- Fixed a bug on Backup Player not automatically playing the next TV Episode in VOD/TV Series .- Fixed Password Lock Feature for Adult Content on VOD + TV Series- Fixed a TV Series bug with missing Episodes - Fixed a bug when powering back on into Live TV- Fixed a bug for servers with 10,000+ Channels- Fixed a crash bug when changing categories/channels - Added Change MAC Feature to Server Settings - Fixed a bug on MAC Servers getting stuck on loading channel list.- Fixed some XC Login API bugs.- Fixed a bug with Date/Time on Modern Home Screen - Fixed a bug with Catch-Up not working past one day on some servers- Fixed a bug on missing EPG Descriptions on some servers - Fixed a bug when hiding All Categories and not being able to get any categories back - Optimized App Performance. - Updated MAC to FAST EPG API - Optimized EPG for MAC + XC Login Servers - Fixed a bug with some XC Login Servers getting False Error after logging in - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Fixed a Restore Bug - Fixed a bug with Ethernet Icon saying Connected on Home Screen when using Wifi - Minor Bug Fixes - Fixed an EPG bug in Channel list, underneath Channel Name - Fixed some crashes - Fixed missing Movie Trailers on VOD - Fixed a crash with Scheduled Recordings. - Fixed a bug on MAC servers not locking Adult Channels in the All Category of Live TV - Optimized EPG Loading for MAC Servers that don't use Fast EPG API - Fixed Search by Channel Number when group numbering turned on - Minor Bug Fixes - Fixed a rare crash when changing sort option in Radio - Updated TMDB API, fixed a minor issue caused by the recent TMDB API changes - Fixed Fav Channel Group renumbering issue - Fixed a Playback bug on HLS Streams - Fixed a bug when unhiding categories in Organize Categories - Fixed a Menu Highlight Bug on the last category of VOD Home. - Fixed a Recording bug on M3U with 2+ Connection - Fixed an XC Login XML EPG Bug - Fixed a bug with missing Movie/TV Posters on VOD + TV Series - Added Channel Rename Feature to Fav Groups - Fixed bug with EPG missing underneath channel names in channel on XC login - Fixed a recording bug on some codecs. - Added Fast Login to XC Login in Configuration and Server Settings - Added Stream Format + EPG Type to XC Login in Server Settings - Added Radio section to XC Login Servers which have Radio Categories in Live TV - Added Automatic Stream detection to XC Login in Stream Type

Up to 65C it can run to That is what its rated for.

As nbs mentioned We removed it as we had too many support tickets and calls where users would have 0 categories by mistake and no idea how to get them back without doing a reset We will look into allowing hide All category again, but make it where you need at least one category visible still.

This is only available on Android 11 models The 4900 uses Android 9

BuzzTV is not in the Samsung Brand List So what you want to do won't work.

You're correct about that behavior happening on 799 We had some sellers complain about this Its been fixed in current internal beta of 859 And will be included in our next update.

I would check permission settings of the app itself As those are usually required when you want any app to access Data/Files/Media.

From Internal Storage or External USB/SD Card? Recordings get saved into either of these folders /storage/emulated/0/Android/media/buzzxr4000.tv/ /storage/emulated/0/Android/media/com.buzz.services.pvr/ If on an External USB/SD, just plug that into a PC and look in those folders to transfer them to your PC If on Internal Storage, you will need transfer them onto a USB to take them to your PC

Does it give any error message at the top when in this screen? If so, what is it? If not, have you tried Wipe Data/Reset and then rebooting to see if it boots into the Welcome Screen?

On the Classic Holding down the Power button on the side of the box, acts as the Reset button as well The same thing for the E5 and HD5.

We only offering hiding categories Thumbnails are permanent

Make sure you're using the Primary Player in Live TV if you want to use TS As TS does not work on the Backup Player Also make sure you have the correct storage selected for TS in PVR Options. I would also advise formatting it as External Storage, for the best results Or Format with a PC as DIshuser suggests EXfat or NTFS are the best format options

Next time Highlight the BG Image Icon Long Press the OK button It will delete your background image and revert back to the original.

PM me your MAC So I can check something Thanks

The Pluto TV App is available to download in the Google Play Store.

So it will only say Failed if what's trying to be downloaded is in HLS format As HLS cannot be downloaded.