allaboutbuzz

Ok Auto uses HLS by default Try recording with TS and see if the same issues appear If not, then there is some testing we need to do with HLS

What stream format are you using in Configuration? Auto, HLS or TS?

Ok thanks.

Ok no problem. There's no point in going back and forth on this. As you already created a support ticket for the same thing and went back and forth on it there as well. You even mentioned that you didn't want to keep going back and forth. Yet here you are on our forums, doing the exact same thing. If there was something to fix we would, as we always do. V919 has been out since February, and obviously worked without issues for the server you mention. Looks like they updated or changed something on their side this week and broke something and they don't want to fix it.

Then how do you explain it doesn't work on Mag or Stb emu? It was tried on both. Your server broke something this week. That they're refusing to fix.

The update you're reporting on came out in February. And this issue only appeared this week. So the issue is on their side or they changed something this week and broke something. It's impossible an issue like this would go unreported for almost 2 months. If there was a problem we could fix. We would. We always have. And it was tried on stb emu + mag and both had the same issue. The log clearly shows the issue is on their side.

The error is on their side. Please contact them or your server seller directly about this issue. As we don't talk about servers on our forum.

Real Time Streaming also should be disbaled. Unless you actually plan to use it. Read the description of it when highlighted. Most users have no use for it, but turn it on for some reason.

I appreciate the suggestion. And we will take it into consideration.

You can just access the original Favorite groups menu and Add them to your new group. You can access this in the channel list. Open the channel list Press Left to open categories Press the Yellow Button to open Fav Groups. Create your new group Select Add Channels In this menu you can pick all of the channels from Favorites that you want into your new group. And now whenever you add a new channel to favorites from the channel list. It gives you the option to add them to any group you want. I'm not really sure how much easier it can get than this.

Good to hear you figured it out

If you tried both players and get the same issue. The issue might be one of the following. 1. Your ISP is blocking your servers live TV channels. A VPN should solve this. You can hot spot your phone, and connect your box to it. To see if your Live TV works If it does, then you will need to get a VPN for your Internet. As your ISP is blocking it. 2. The Live TV is down on your server. Try #1 first though.

Ok well not sure how we can assist further then.

You said you're a trained network admin Yet for 2 years you can't figure out the issue? There is nothing to fix on our side. Issue is on your side. The Ethernet port speed on the 4000s work fine.

We will by Monday

We have been selling boxes for 10 years. You're the first person to ask for YCbCr And I've been here for the entire 10 years So again, it's a niche feature.

Ok sounds good. You will be paying to ship it back to Canada though As we do not give return labels for refunds.

You already submitted a return request for your order via buzztvglobal.com So I'm a bit confused by this support request?

Lol that's not true. Anyhow, that issue looks like a bad connection via HDMI.

I told you already why they disabled it. They're a very large company, so obviously this decision was made for a good reason. This feature sounds very very niche though.

My point about not seeing it for 7 months was that's because basically nobody uses this feature. So having it or not, is not going to drive up sales. Were still always open to other suggestions though. However no box is perfect.

Well we would have never known about this change as it was done 7 months ago And you're the first person to notice it. And it was done to avoid users switching to an unsupported format. That's what was written in the changelog

I understand your logic. But I manage almost all aspects of our support for all of our products And your logic on this and the Color Space is currently one of a kind right now Nobody has requested this of us yet.

We reviewed the code on Amlogics SDK. And this change was actually done by Amlogic on their newest SDKs, which we upgraded to in August 2023 I can post a screenshot of the change if you want from Amogic directly. And we will update to another updated SDK as well on our next OTA. The other boxes you reference on 905X4 must be using the older version of the SDK. And they don't have this change. Amlogic obviously added this change for a reason.

Ok no problem