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Right now just Android 9 Should get rolled out to Android 11 tomorrow or Wed The update was just to update the Weather Widget though, as that company required some API changes.

I should have know to do that brfore making this post. That been said a big thank you for the reply and it fix the issue. Have a great weekend

Hi Joe, thanks for posting this and keeping it constructive. On the security patch date, yes, the P6 is currently on an older Android security patch level. That’s a valid callout and we agree it should be more current. I’ve already flagged this internally and we’re pushing to improve the security patch cadence on P6 going forward. On Netflix, Disney and home theater style Plex use, it comes down to certification and licensing. P6 is Android 13 AOSP, not Google TV certified Android TV. The TV versions of apps like Netflix and Disney require certification and DRM compliance to run properly and to support features like 4K, Dolby Vision and Dolby Atmos. Also worth noting, Google does not certify every chipset. As powerful as RK3588 is, it cannot be Google TV certified, which is why P6 remains an AOSP performance and IPTV focused device. On the Triple M video being taken down, we don’t have any official information from YouTube or the creator, so I don’t want to speculate. Appreciate you bringing it up. Cheers

These steps resolved the issue Go into Android Settings Go to Device Preferences Go to Display and Sound Go to Advanced sound settings Go to Select Formats I think you have it set to none:never use surround sound Switch it to None And it should fix Primar player with the unknown stream error issue We figured this out via PM

Not a buzz issue

https://stbtalk.com/forum/95-x5-ai-ax-c/

buzztv 5 is not a box post in the section for your model

We didnt make any changes to address this though Cannot load server:not supported is a cloudflare issue from the server.

New Update B5 Jan 19th, 2026 Firmware V20251231 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Updated Youtube Please Leave Feedback Below Thanks

There will be a Firmware update soon for the B5s to fix youtube.

Give buzz all your info so they can look at the issue

App and firmware are updated all together ? Not necessarily. The app is updated typically more frequently than the firmware. Your Firmware is dated 2025-11-27, and App version 5.0.956 was on 2025-12-15.

it even shows what the red and green power buttons are for on the face of remote

You can't control if your internet provider decides to start blocking. That is independent from your router and out f your control. Turning off security does not control what the ISP does on their end to block connections. And when they block it will not be everything. Often it is just certain destinations/services. Your box provider is far from helpful. And from his reply, he really does not seem to care or know much. The RED power button on the IR55 (which comes with the L1) is a programmable button (to be able to control TV Power, soundbar, etc..) . It is NOT designed to do anything on the buzz box by default. The Green button is the actual power button for the Buzz Box. I am not in front of my L1 now, but I am pretty sure there is an option in the menus (Powerkey definition) to have the green button work as standby/suspend, or shutdown. I always use shutdown to ensure a clean boot all the time. The L1 literally takes less than 5 seconds to load, so why bother with Standby. To program the RED button to mimic the button of another remote, you can follow the instruction for the remote's manual. PS: Did you try what I sent you yesterday in Direct Message ? Check your messages on the top right of this forum (envelope icon).

have you tried wipe cache partition first before factory reset?

I tried last night using an Anker Soundcore BT speaker, another cheap chinese no name brand one, and my Poly Voyager 2 headsets, and with all 3 the result was the same. When using BuzzTV 6, things were all slightly out of sync. Watching same programs/streams On BuzzTV 5 (on the P6), everything was perfectly in sync. Also Tested on some VOD, and using the internal player of BuzzTV 6, movies were slightly out of sync also, but using external player (I used MX Player), everything was in sync. I will try to test a few more BT devices on the weekend.

I'm not in front of my device right now, but have you gone into the settings, apps, and looked for the playstore app and then brining it up and doing a "clear storage" on it ? It's not like you will lose anything on it Maybe there is something corrupted in it's app storage.

WHAT !!!! The only situation where play store is "needed" is when you have purchased an app and you want to install legit version. Nearly EVERY app can be downloaded from piles of different APK mirrors. I install EVERY app directly from APK versions stored on my NAS server. In some cases you need to use custom installers since they are xapk files now, but it can all be done.

why would it not allow you? https://gizmodo.com/download/google-playstore-179-download just did it from here with zero issues

usb stick, flash drive, or external drive.

Try using Fast Login for Login Type instead of Default

P6 runs on Android 13, which is actually one of the few mainstream media boxes that has such a later version of Android. And DU mentioned above, security updates end in 2026. One of the other big media box manufacturers released their "latest box" last fall (Sep 2025), and they released it with Android 12, which google discontinued security updates on Android 12 since March 2025. There are a few generic boxes which advertise Android 14, but but they are generic boxes which you can't compare, since most don't even get any updates after delivery. Most people do not use these boxes for very sensitive tasks. No banking, or browsing the IRS/CRA or other sites which they would be afraid of being compromised. They are primarily for consuming media, and typically behind a router using NAT anyhow, so rarely facing the outside world. So unless you sideload some sketchy app or addon for some package, there is very little risk of anything. And if you suspect something, a simple reset, will clear it to factory settings, if you were smart enough to take a backup of your servers/favorites,etc.. you can restore your backup and be back up in less than 10 minutes. So there is really nothing wrong for these purpose built devices to run older versions of Android (Andoid 9 and 11 are also very popular for media boxes). And unless you have a "certified" box for netflix, disney, etc. you will always have to jump through hoops unless you sideload custom mods. And you say "plex" ? What is wrong with plex. Not a huge fan of it, but it works. I have Plex server running on one of my synology, and plex client on most of my buzz boxes and it works. It all comes down to what you want to do with the box. But as a media player there is no super critical need to have latest security fixes. How many new Android TVs out there are still being sold with Android 13 or lower ? You'd be surprised.

app update is menu/settings/check updates

You're using the exact same account on tivimate? As that app stays logged in, even in the background The error message you're getting is a cloudflare error, its basically kicking the app connection We have no control over this

which option did you pick in recovery screen?

Tried the zoom, no change. Im at a loss

Ok thanks Ryu I will have a great day

I would say contact buzz support team and you may have to send them to take a look.

Hi Ryu thanks for your reply. No I didn't and will check that tomorrow watching hockey game.

Hello everyone, I am also experiencing this same issue. Just started a few days ago. I have a Google TV streamer connected to my TV, and YouTube videos are crystal clear. Buzz TV box same videos, not so much.

Sad to say that I was unable to find a solution. I have disabled HDMI-CEC and use the BT-500 TV and STB power buttons to separately power the TV and PS6 on/off. I either use my Yamaha remote or my feet (walk over to my Yamaha Receiver) to control my receiver. A very unsatisfactory situation given that my Firestick remote controlled everything perfectly for 10% of the price of a PS6! That said, I really like my PS6s (I have three), they work perfectly on my other two TVs that just have sound bars attached rather than the whole home theatre set-up. I also really like my Yamaha receiver and can't justify replacing it in the hope a new receiver will play nice with my PS6. Because the current situation works but is less than satisfactory, eventually I will either replace the Yamaha, a PS6 update will fix the problem or someone else will figure out a solution. I should add that Yamaha Canada support was incredibly responsive and helpful but hold the position that their device is working as it should, as proven by how it works so well with other devices, e.g. the Firestick and all other devices in my home theatre.

I am away from home right now, but there is typically an option in the settings, which is essentially "Force MAX Volume". Find it in the settings, or buzz utilities and disable it. Then the box will output variable volume and allow to be controlled by the remote.

That may be a better solution. My Onn 4k Plus does only go into Standby mode and the receiver successfully detects it coming out of standby. So, no reason your suggestion couldn't work as well as shutdown.

Upgraded from an older Samsung led tv to a new 83" LG C5, new 2.1 certified HDMI cables new LG S90TY Soundbar all new correct length network cables etc. For some reason when watching any content on the PS 6 after sometime 20 mins or so the LG screen goes blank and shortly indicates no signal, if I hit the middle round button on the BT 500 remote it comes back on and continues playing just fine. I have all power saving functions turned off on the TV and PS6. This is really frustrating knowing I could have bought a much cheaper Android based hardware box for how it performs and now this which is making the device unusable in my opinion. Hooked my old Nvidia Shield Pro 2019 up and no issues at all. Any thoughts?

do you have E5?

I have it connected to my p6 using bluetooth and use optical for my x5ss to save time pairing it

Thanks You have it connected to Bluetooth compatible TV as well?

it's a samsung https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/b-series-2-1ch-dts-virtual-x-soundbar-hw-c445-hw-c445-za/ I ordered it online from bestbuy using a 3rd party was around $200 and got it for $90

Message allaboutbuzz with all your info

Just tried mine on both VOD and tv series and worked perfectly You may want to Save your settings and servers and do factory reset

I see that all suggestion point to the fact it's not related to the box/app itself but because of cloudflare. But in that case, how come it worked with same box and provider for a long period of time then suddenly not anymore but it's still working for other app on same box ? If it was on provider side Cloudflare), it shouldn't work at all on xc api, on every app. But it work xc api with other app, and on buzz tv it works on m3u with same credential. I maybe dumb or miss something but I cannot see what cloudflare has to do with that. And vpn has no impact because I tryied with and without and no change.

The forum is to get help but there are certain issues which buzz have to fix

I'm assuming you have unplugged the power on the unit for a few seconds and then tried to plug it back in ? Just as a test, have you tried plugging it into a different TV/Display ? If you have a computer monitor that has an HDMI input, maybe as test just try to plug it into that.

did you try a reboot?

Yes of course

server type is not available when using mac

Yes regular, name brand batteries not rechargeables updated the firmware to V7 also deleted and re-paired. I will see what happens. Just seems like the remote was malfunctioning. i will keep using and will update. Thanks for the advice.

When you say you replaced the battery, did you use regular alkaline batteries or rechargeables ? Rechargeables are only 1.2V each and alkalines are 1.5V each. Many devices don't care, but I find some remotes can be borderline. Also, if I recall there was a remote firmware update. If you go to the remote utility, what version of firmware does your remote show ? The latest I think was pushed with the V20250815 firmware last fall to update the BT500 to V7. Did you try to reset the remote. And test it out in IR mode only for a while to see if it behaves the same. Then go into the bluetooth settings, and "Forget" the device to ensure it is no longer known to the box, turn Bluetooth off for 5 second, and then turn it back on. And then re-pair it to the box ?

New Update sent to All Classic + Classic Anniversary Boxes on Android 11 Dec 17th, 2026 Firmware V20251127 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Updated Youtube - Fixed Format Hard Drives Bugs Please Leave Feedback Below Thanks