Ryu

also, what model?

I would reset his router and then try and see if that helps.

did you uninstall and restart? if yes then wait until you see Disney+ back then relaunch. it might take couple of minutes before it shows up.

uninstall Disney+ app first by going to settings, apps, Disney+ and uninstall then restart your box. wait for your box to reinstall Disney+ app then relaunch and should work

I thought you were here for help but ok as you wish bud

then turn off your box, then restart modem and router and wait until modem/router is ready. then turn on your box and see if that helps. if not then try using vpn.

1. should have posted in X5 section. 2. have you tried server url on your browser and see if they are online of offline?

yes keep us posted and feel better

I have personally used couple of dlink models in the past and never had any issue with iptv unless something has changed lately lol

any third party iptv player like smarter pro, stbemu,....etc. can be download from play store, aptoide, or side load from browser or usb stick.

have them try with and without router and you see where the problem is.

but if they were worked at your house and they did not change anything on boxes then it has to be their isp or connectivity.

yes I know that but im saying if they did modify anything on boxes when they took to their house?

I mean portal modification...etc on server setup page in the box.

im hoping they did not change anything on server side. if possible have them try with vpn.

yes make sure they turn off the boxes as well and turn one at a time after modem and router comes back on.

turn off both boxes first, then have them reboot modem and router then try again.

same isp?

https://buzztv.com/wp-content/uploads/2024/09/BT-350_Manual_V3.pdf

Did you install that firmware via SD card and ensure that only three files were in the root directory?

I wont turn on developer mode unless im a developer.

and if its for not letting you connect then check your service is not expired. if not expired then perform a reset on provider side then try to connect again.

read post number 2

you can factory reset. its diffrent box but same procedure

Has the download and installation process been completed? If so, did it prompt you to reboot at the end?