Stugots

On 12/3/2019 at 9:36 AM, Nelutz said:

I sent him a pm too but seams like that he's busy with the new update

responding now.

On 12/3/2019 at 9:18 AM, Bob said:

did you get my pm?     @Stugots

responding now.

On 12/3/2019 at 1:16 PM, Shoma said:

Hardwiring is not possible if you need to use VPN. 

the next update will fix LAN port issue with VPN . if you want to try the beta sent me a PM with your serial number

thanks

On 12/1/2019 at 2:44 PM, Shoma said:

I emailed support on 23rd of November and have not received a reply yet. 

did you get a reply?

On 12/1/2019 at 4:15 AM, sirocco30 said:

Yes.....!

and for the time in 24 hours....?

Thank you, merci

good suggestion. thanks

On 11/30/2019 at 9:30 PM, ssathi said:

Why are talking about 20-317 , I have 20-333 upgraded .

this is an old post from October thats why the topic is referring to 2.0 (317)

On 11/30/2019 at 8:07 PM, SINNER said:

Hello guys,

One of my XRS4000 is stuck on Version 4.0.365 V20191007 FIRMWARE and it's not taking the new update to the new Version 4.0385 V20191106 FIRMWARE.

I did everything I could think of to see if it would update but no luck...

I'm getting really frustrated about it.

Any help will be appreciated.

Thanks. 

Note: None of the boxes play on VOD section not sure if it's the new boxes or server issue.

were you able to take the update? when you manually check for update dont press any other buttons on your remote and let it do its updating.

22 hours ago, bloke said:

Very disapointing, no epg when it works fine on other apps!

M3U epg was never implemented therefor wasn't supported. We had no requests for this until recently. If your using Streaming Lines or Portal EPG works with no issues. We sent beta testers an update yesterday which support EPG for M3U which means any day were sending a public update for this.

20 hours ago, Bob said:

any update can the cache be increased on the app?

she is not as responsive as it should be. thanks

if you want to join the beta group PM your serial number. public update going out early next week.

are you using portal (mac address) or streaming lines?

6 hours ago, Bandit035 said:

Yes because my 3000 works fine. This box has a lot of issues.

xpl3000 had issues when it first came out but within a few months after launch most bugs are ironed out. xpl3000 is android 7 which we mastered years ago and xr4000 is android 9. The dev team is doing its best to keep up with bug fixes and customers requests.

7 hours ago, Nelutz said:

Same problem with me ,I think is the player that the Buzztv app using ,I've tried the second player and still the same ,they need to come up with an update or let us try the beta FW or something.

if your a beta test a new update was sent yesterday. however the micro freezing issue requires a new firmware update which were sending publicly early next week

3 hours ago, Bob said:

so a friend just got a new 4 k tv

if he were to download blue ray movies on to a hard drive would the 4000 play them just as good as a blue ray player?

 

Yes you can play your blue ray movies. you will need to download a video player such as VLC or MX player from the app store. If you want to play off your network try plex or kodi.

On 11/29/2019 at 9:04 AM, Farouk said:

Brand new device, power on, i do wel my the configuration, it made last update, when i start to see iptv its work for few second, and stop, i get this message cannot load portal.

my url portal is good, the server of iptv is stable, all is fine, exept i cannot watch iptv.

 

need some hep

thanks

when you type the portal URL on your phone or PC browser does it work?

can you check if your using the latest app version (go to live tv, press menu on your remote, check for update)

1 hour ago, sirocco30 said:

It's not the case currently...

 

you mean language settings within the buzztv app? this is something on our road map.

22 hours ago, staff49 said:

Hello, I have the xrs4000, I have problems with the player, with the default player and the secondary player, and I'm not the expiration date of my subscription that is displayed, I'm in beta mode buzztv 4.0.391.

 

please post in the beta section.

try again. when you get to this screen turn off the box using your remote control and turn back the box 15 minutes later. this should do the trick

1 hour ago, Stugots said:

We reported this issue of Ethernet disconnecting when using VPN to Amlogic. This problem is happening to all S905x2 chipsets. For time being use Wi-Fi when using VPN to avoid disconnects.

 

 

 

Good News our team found a work around to this problem and sending out a new software update hopefully tomorrow. Beta testers have confirmed our work around fixed the problem

23 hours ago, Nelutz said:

That's true ,now because of that I get the freezing issue on the app like froze up and asking me to close the app

Are your using Default or Secondary Player?

On 11/23/2019 at 8:28 PM, Bob said:

I too find it slows it down so if its the software cache then why buy a box with the 4 gigs of ram 

it looks like its not needed should have staid with they xpl 3000?

not trying to be rude but whats the benefit to this new 4000? can you increase the cache on the app to help it?

thanks

what exact problem are you having? if your having same issue of EPG not smooth scrolling can you try to hardwire your box to see if this improves it

On 11/23/2019 at 3:39 PM, Nelutz said:

That's another problem that needs to be fixed ,why all the time when I go to country list and come back to channels list has to load again the Guide?why not loading that one time and have a smooth scrolling through the list after

Can you try to hardwire your box to see if this improves the smooth scrolling 

On 11/22/2019 at 5:03 PM, Bandit035 said:

Just purchased a VRS4000    I have it hooked up through ethernet but when I connect to a VPN it disconnects and I either have to shut it off/on or go into settings and IP settings and click on DHCP to get it to reconnect. Then if I switch VPN locations it disconnects again. Any ideas or is this a defected box?

We reported this issue of Ethernet disconnecting when using VPN to Amlogic. This problem is happening to all S905x2 chipsets. For time being use Wi-Fi when using VPN to avoid disconnects.

BuzzTV 2 is designed for Android 7

BuzzTV 4 is designed for Android 9

We have customers asking to upgrade from 2 to 4. This is the first request to downgrade. Please email us cs@buzztv.com with your serial number to further assist you on this.

On 11/21/2019 at 12:00 AM, Nelutz said:

Another problem is the the Buzztv app can't handle servers with a lot of channels, all the servers that I've tried the ones with a lot of channels loads so slow plus going through the channel page will take so slow to scroll because of the guide loading ,I thought the 4GB ram will handle that ?the expl3000 is way faster.

lots of channels has nothing to do with RAM. software,cache, API and server effects the speed. We're adding a new feature to clear EPG cache which will help improve loading time on the Guide.