Emporium

For next time, Just to rule out a wifi issue, have you at least tried with an ethernet cable ? Since the HD5 has dual band wifi, have you tried splitting your 2.4 and 5Ghz bands (disable band steering at the router) and try to force connect to 2.4Ghz and 5Ghz and see if either one makes it better ? 5Ghz may be faster but range is shorter and can be temperamental with showing full bars one second, and then showing 1 the next. 2.4Ghz may be slower (but still plenty for most iptv typically), but range is longer and can typically have a more stable connection. If you don't split it, then the router decides if it will move you to 5Ghz or not (which may not always be the optimal situation).

Keep in mind that the server will often marry to the first box/software you connect to it after the reset.

MAC sub ? If it is a MAC sub, then odds are that your provider is binding to fields like DEVICEID1 and DEVICEID2. So when you change from one software to the other, it may require a RESET on the server panel. That's not a buzz issue, but rather a Server issue. Solution.. If they support XC, switch to XC type sub.

Have you tried with VPN ? Many ISP (especially in Canada) are blocking and throttling IPTV streams.

Next time please don't post in 2 places. Wired or wireless ? Try wired to ensure it is not a wireless bottleneck. Also, are you sure it is not a bandwidth issue on the server ?

No need to post in 2 places.

Doesn't matter if it says "up to date". Can you please provide the version number that is is listing ? V2024xxyy..... That is the firmware. Thats from main screen setting icon, updates I assume ? S/W should be listed there also typically it is 5.0.xxx.

Did you ever give them the details of which service/server you are using ? It is probably specific to your service providers server. I use at least 3 different servers with XC and don't have those issues.

When you say it is UP to date, can you post the versions of firmware and software please ? I'm assuming you already tried to toggle the WiFi on/off ? If the box is configured to always "suspend" rather than power off ,can you please try by unplugging power to the box, wanting 5 seconds and the plugging it back in. Suspend mode can have some strange side effects which accumulate over time. Most importantly. Has this been an issue from the beginning or did it just start occurring ? How long have you owned the box, is it possibility still under warranty (check checking) ? If all else fails, you can try doing a hard factory reset and see if that fixes it. You can backup your server settings/favorites to a USB stick first (to make at least BuzzTV 5 easy to reconfigure afterwards). But any 3rd party apps would need to be reinstalled. If it is a software glitch, this can help. However if it is an underlying hardware failure of the 5Ghz radio, then there is not much that can be done. BTW: Did you try swapping the antenna (between left and right or even with other box) ? Maybe one of them is just dead. Different box, but exact same procedure : https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

Do you see a single SSID and router does the band steering, or do you see 2 separate SSID typically on that router (separate 2.4 and 5Ghz SSIDs) ? Do you see any OTHER 5Ghz SSID from neighbours or anything ? Or if you have an old router, even without connecting anything to it, can you plug it in, power it up and see if it broadcasts an SSID on 5Ghz and then check on the box. Just to make sure it is not some compatibility issue between chipsets.

Even if it was, the device would crawl after that. It is an older device, limited to BuzzTV 2, but still useable. Hey, maybe time to buy a new buzz box. Buzz has a nice sale going on for Black Friday.. 15% off boxes, and effectively 25% if you buy 2 boxes, so get a friend and get 2 My buddy just ordered 2 Classics, and came to just over CDN$140 tax and shipping included. That is an awesome price for those boxes.

Improved Performance ? Wow. Thanks. Damn, this thing will fly soon. It is already pretty impressively fast for such a budget box

Do a soft reset first like nbs suggested and then you can do a hard reset if you want I've hard reset it many times, and never had an issue. But then again, my classic is connected to a computer monitor.

Je n'ai pas apparié mon 4900 depuis des années. Mon x5 SS a apparié les deux télécommandes presque immédiatement lors de la mise sous tension initiale. Peut-être que vous avez beaucoup trop d'interférences RF chez vous, ce qui cause ces problèmes.

Non, mais vous n'avez pas besoin d'appairer la télécommande CHAQUE fois que vous allumez la box. Vous l'appairez une fois, puis elle se connectera automatiquement à chaque fois que vous allumerez votre box.

But you do it once, and you don't need to do it again. So even if it takes 2 or 3 times to do it, once it is done, you can forget it. I have over 10 buzz boxes, and sure, there is the occasional stubborn box that takes 2 or 3 times to pair, but unless I reset the box or remote, there is never any need to re-pair it. Both of my 4900 boxes have been paired to their respective BT200 remotes for years now, and I have never had to pair them again.

The 4900 does not use BT400. The 4900 was delivered with a BT200. It can "probably work" but you will not have the "remote app" on the 4900 by default. I hope you are NOT trying to pair the same remote to 2 different boxes ? Remote will only pair with a single box.

First thing you can do is factory reset your remote: The remote will continue to work in IR mode, so point the remote at your box, from home screen go into the Settings->Remotes & Accessories, If there are any devices listed, select any devices and then select "unpair" to remove them from the list. Continue doing this till list is empty. Then once the list is empty, you can select the "add accessory" option. Then put the remote in "BT Remote pairing" mode. It should find it, and pair it. What device are you trying to pair it with ?

Everyone understood, it was an APK, no worries But like we said, there should be no reason to use that crappy app. If you have a BuzzTV box, the integrated BuzzTV 5 software is miles better than whatever the APK can offer. Better interface, less issues, and a lot quicker. And like it has already been mentioned, if it works with "Smarters aok", it's work perfectly with the buzztv 5 integrated software. If you are provided a portal URL, username and password, that is all you need to setup the BuzzTV 5 software. Click on "server" button on your remote, select "XC API Login", "add new", and then enter the info they provide you in the fields that are there, and it should work.

And it will be a much better exprience on BuzzTV 5 that if you use the IPTV smarters. I assume they will give you a portal URL, a username and a password ? Create a Server on BuzzTV 5, using the XC API Login option, and put the URL, name and password in there. IT will be so much better.

I'd change the powerkey definition to power off, instead of standby/suspend, that way every time you power up the machine, you get a fresh boot and it will reconnect when it tries to bring up the service. Yes it takes an extra 30 seconds to boot up the box, but you will save many headaches caused from suspend crap leftovers.

When you are in buzztv 5 (liveTV or whatever), hit menu->settings->configuration and I believe if you scroll down, you will see the backup&restore option. You go though that, and before you hit finish, there should be the destination on the bottom right (going from memory). Make sure it is set up to go to a USB stick you have inserted. Once done, you can take the stick out, and pop it into your PC and you should have a ZIP file on it that was created from the backup tool.

The only thing you can backup (which is always good thing to do), is to backup your BuzzTV settings (ie: servers, app settings, favorites...). That way if anything happens and you are forced to do a factory reset, you can easily restore your server and favorites. PS: just make sure you save the backup file to a USB stick, because if you save it internally only, then it is gone once you do a reset, so kind of defeats the purpose. Now for backing up the whole box including 3rd party apps you may have installed, like DU already mentioned, there is no way. If 3rd party apps have a function to export their configs, then great.

And what is your question ? Do you actually have a 4900 ? If so, what firmware/software version do you have installed ? Need to provide more info. Was it working previously ? I'm assuming MAC sub ?

For the nvme slot, you are limited when using sticks with a heatsink. I have attached some pics I took. First of all, as mentioned above, the slot is slightly under the opening, and you put it in at an angle and there are a few millimetres that are underneath. Even though there is technically about 5 to 6 mm clearance (rightmost pic), due to the insertion angle anything more than 2 or 3mm would be an issue to get installed. And there is no point in getting anything too expensive anyhow. The basic Crucial 1TB would be plenty, and you will not notice any difference with higher speeds anyhow. https://www.amazon.com/dp/B0B25NXWC7 The one you linked to, has a HUGE heatsink. Hell, I am sure it would be an issue even in some PCs, as the height would often cause an issue for the GPU installation, since they are often nearby.