Emporium

Buzz boxes have NEVER updated the OS version on a box. You get a box with OS version "X" and it will remain as version "X" till the end. There is no OTA by buzz that has upgraded the OS. The BuzzTV app will be updated and in some cases it was upgraded from BuzzTV 4 to 5. All the extra features come primarily from the Software Hey there are Android 9, 11 and Android 13 boxes with pretty much all the same versions of BuzzTV 5. So WHAT will a new Android version bring anyone anyhow. It's a media box, there is no advantage to have a newer software. If anything, much of the existing software out there may have issues with newer OS.

Unfortunately, all the SD cards I have are relatively small, since I only use them for emergency flashing of boxes, instead of actual additional storage. I've always used relatively physically smaller sized USB keys, so they don't stick out much. My mom did not even realize I had one installed in her B5, until I pointed it out to her

Any reason uSD instead of a USB stick ? USB us cheap nowadays and they are tiny and pretty discreet, that they would barely be visible. https://shop.sandisk.com/en-ca/products/usb-flash-drives/sandisk-ultra-fit-usb-3-1?sku=SDCZ430-512G-G46 Speedwise I am not sure one would be faster than the other. We have no specs on the SD card slot class/speed. And the B5 is unfortunately limited to USB 2. Other boxes (other than the B5) do have a USB 3 port so they would have an advantage.

Well if "max" and "current" also says 2.3, then I have no clue what else to check. I no longer pay for Disney either, so I can't go any further, so I'm out.

Did you READ my message? I don't care about the version of the DISNEY app. If you launch the DRM info app on the P6, on the RIGHT hand side, it mentioned max level of HDCP supported (which is 2.3) and "current" HDCP version. What is the CURRENT. This will be dependant on the whole hardware loop you have (from box, any receiver/soundbar/to the TV). Even cable can affect it. The Disney app is picky. If it doesn't get reported all the proper DRM to ensure copy protection is in place, it will default to 1080.

If you check the DRM app, on the right what is your current version of HDCP ? "IF" I recall correctly, Disney+ app requires v2.2 for 4K (but I could be wrong). And you check the options to ensure it is not set to data saving or something ? I don't have a disney+ sub any more so just going from memory.

You have Disney+ Standard or premium Subscription ? And did you verify that the content you want is available in 4K ?

Don't discount modem, or even VPN. The crappy modems some ISP provide do have memory leaks, which can cause all sorts of strange behaviours. Also, many ISP are known to start throttling out of the blue or outright blocking certain destinations. My ISP every couple of months decides to block some servers. It's as if they are testing blocking techniques, and then 2 or 3 days later they re back to the way they were. VPN is to try to see if that is the case. Did you check on any other device (other box or even your phone) to see if the problem is not on the server end ?

Did you try using your spare router on his modem ?

Not saying it is the Dlink stuff, but just don't discount it. They are not what they used to be. And the fact that they release 1 maybe 2 firmware upgrades in the lifetime of a product (compared to ASUS who releases one every 3 months), doesn't say much for their product support. And it is easy to overlook something which should technically work and other stuff seems to work. If you have a spare old router, it might be worth bringing with you, just in case all other tests fail.

The Dlink router is always a suspect for me. Had a buddy buy a brand new Dlink router from costco, and within 3 weeks, his IPTV service had all sorts of glitches, even though everything else seemed to work fine.. I lent him my old spare ASUS router for him to test and all worked like a charm. Needless to say, it went back to costco real fast, and he picked up an ASUS one from another local shop.

First of all, posting actual portals or naming specific services is a no,no... Can you have them try with some other software just as a test, like "smarters" ? Just to see if it is a home networking issue ? If the account is confirmed active, and all modem/router rebooted, it can still be an ISP block (which VPN could help). Have they tried on thier home network to use thier phone and install smarters (available both on Android and from Apple store), and try to connect ? If they get error on thier phone also, they can stop assuming it is a box issue, and concentrate on their network. One issue I had a while back (and a friend had recently) was a bad Dlink switch. Yes, friends should not let friends buy dlink junk (they are not what they used to be 20+yrs ago). the switch had failed and it was affecting NOT only the stuff connected to it, but pretty much everything. Disconnected the Dlink switch and all worked like a charm.

Just curious, when you say stuck at the buzz emblem, how long did you give it ? Just asking, because I recently manually updated a different box and I thought it was bricked because it went through boot logo, boot animation and then stuck at buzz logo, for what seemed to be close to 3 or 4 minutes. 3 or 4 minutes can feel like a super long time when you are stuck staring at a screen doing nothing. But low and behold, after the 3 or 4 minutes, it started the initialization.

Is the SB connected via HDMI to the TV or box ? Try disabling any HDMI CEC options in the box. Settings->HDMI or something like that, I am not in front of my box now. The SB remote should not be able to control the Buzz box, unless HDMI CEC is configured and connected in a certain sequence. But that does mean that you will NOT be able to control the SB volume from the Buzz Box. What you can do, is disable "force max volume" on the Buzz box. Then set the sound bar to something like the 70% max volume position, and then use the volume on the buzz box (which should be variable) to control the volume. That is what I have done with my Mom's bose soundbar (don't recall model). So she never touches the soundbar volume. It is fixed at 70% of it's max volume setting, and then box just outputs a variable audio volume which comes through the soundbar. It's pretty much the same we used to do in the good old days when things were simple. Set the receiver to a fixed volume, and then control the TV variable volume level

Really bad luck I guess. I know it is just out of warranty, but you got nothing to lose by contacting cs @ Buzz.com and see what your options are. I've never had a buzz box fail on me yet.

So that would explain it Vizio is notorious for that. When my mom had hers, it would interfere with the Buzz Box, and even her Electric fireplace. I had to put a cover over the fireplace IR receiver and use the on unit buttons since it was annoying to accidently turn it on. Guess there is not much you can do for this. Just "workarounds" depending on how you use it. Enjoy your experimentation.

Is you xpl2000 connected to another TV ? Try swapping the TVs they are connected to. Just want to see if it is the TV or something else at fault. Sound strange, but I used to have an LG TV in my bedroom and it was a pain in the butt for audio. It had adjustments on the TV to control the HDMI audio delay, but it was annoying, because there was no setting which would help for all channels. Funny, I switched it out for a 27" computer monitor, with a basic soundbar connected to the HMDI Audio out that is integrated on the monitor, and it has been solid. And when DU tells you to switch video player, it is part of the X5 options, under Menu->settings->configuration and you have video player selection for LiveTV and another for VOD/TV Series. For my service I use Primary for LiveTV and Secondary or external for VOD/TV Series. For external I have MX Player, VLC and HB Player installed and it is nice to have the option for some oddly encoded mp4/mkv files.

From another thread in this forum (if you search for "VIZIO".. So if you hit the Mute key on your Vizio remote, you will see a #9 show up on your Buzz box

And are you using a bluetooth soundbar or something ? Or direct HDMI to TV and Audio on TV as encoded on HDMI ? I've had issues with some cheaper/older bluetooth devices, but work perfectly well on better devices. If it is only a few channels, Have you tried a different service ? Could be your service having issue with those channels ?

I'll try to up it later this weekend or Monday. Taking advantage of the nice weather to finish some of my outdoor stuff I need to do before winter.

Do you have plenty of free storage onboard or have you nearly maxed out the onboard storage ?

The procedure is not really that complicated if you take the time to read it, step by step. Formats and volume identifiers will vary from one disk to another and even if you get a new disk, you still risk not having it recognized. Not every device will like a Windows centric formatting. Just like Windows would not recognize any EXT3 or EXT4 filesystems, or other partitions Linux or Android could throw at it. You can't expect Android to recognize the hundreds of variation Windows has.

COPY/PASTE of my previous answer in other thread I just tried my WD 2TB "My Passport" and had no issues. Also tried a 2TB WD "My Passport ULTRA", also no issues. I also tried with a Seagate Backup Plus Slim 1TB external and that would always give me "ejected". I connected it to my Windows PC, and I opened a command prompt and then started DISKPART. From DISKPART> prompt, I did a "LIST DISK" to identify my USB drive. Then I did a "select disk 3", since that was the disk number of my USB disk. The did a "LIST DISK" again to ensure that DISK 3 was selected. Then I did a "clean" to wipe everything from the disk (including MBR). Ejected disk, then went into Disk Manager (diskmgmt.msc). Re-connected my USB disk. Then it show up as "not initialized" (which is good). Right click the not-initialized box on the left, and select "initialize disk" and choose as "MBR" (not GPT). Then right click the allocated space, and select to "create a new Simple Volume". And when you get to the filesystem type, don't format as NTFS, select exFAT. Eject drive, plug back into X5 SS and it works perfectly again.

I just tried my WD 2TB "My Passport" and had no issues. Also tried a 2TB WD "My Passport ULTRA", also no issues. I also tried with a Seagate Backup Plus Slim 1TB external and that would always give me "ejected". I connected it to my Windows PC, and I opened a command prompt and then started DISKPART. From DISKPART> prompt, I did a "LIST DISK" to identify my USB drive. Then I did a "select disk 3", since that was the disk number of my USB disk. The did a "LIST DISK" again to ensure that DISK 3 was selected. Then I did a "clean" to wipe everything from the disk (including MBR). Ejected disk, then went into Disk Manager (diskmgmt.msc). Re-connected my USB disk. Then it show up as "not initialized" (which is good). Right click the not-initialized box on the left, and select "initialize disk" and choose as "MBR" (not GPT). Then right click the allocated space, and select to "create a new Simple Volume". And when you get to the filesystem type, don't format as NTFS, select exFAT. Eject drive, plug back into X5 SS and it works perfectly again. PS: Please post in the correct section for any further support. This section is for "AR200 - remotes"..

First of all, is the sound bar using IR on the remote or is is some sort of RF (including Bluetooth) ? The learning button on the BT-250 are for IR only. If it is using IR, then you should be able to "learn" the buttons from the sound bar remote, just like you did for learning the power button from the TV remote. But there is also small possibility that the sound bar uses a frequency range which is NOT within the range supported by the IR on the BT-250 remote. Section 2 of the BT-250 manual described the learning function. https://buzztv.com/wp-content/uploads/2023/03/BT-250_Manual_V1.1.pdf When you are trying to learn the buttons from the soundbar, does the BT-250 red light flash 4 times (to indicate that it has learned a button) ?