ThrasherPrime Posted April 5 Author Share Posted April 5 I tried it again an eureka. It is doing the new updates. Whew. Thanks for the help. 2 Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 5 Author Share Posted April 5 Although I'm not sure it actually did anything. It is downloading an update then it reboots and I'm still on August of 2023 version 5.0.775. Thoughts? Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 5 Share Posted April 5 menu/settings/check updates Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 5 Author Share Posted April 5 Yeah that's what I'm doing but nothing is changing. Maybe it's that far behind it's just taking multiple times. Idk. I'll update here if I get it current or not. Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 5 Share Posted April 5 email cs@buzztv.com your mac 1 Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 5 Author Share Posted April 5 13 minutes ago, dishuser said: menu/settings/check updates 3 minutes ago, dishuser said: email cs@buzztv.com your mac Will do. I guess I'll just send it into them. Time to move the shield down from the bedroom and use the backup firestick in the bedroom I suppose. Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 5 Share Posted April 5 1 minute ago, ThrasherPrime said: Will do. I guess I'll just send it into them. Time to move the shield down from the bedroom and use the backup firestick in the bedroom I suppose. they're open tomorrow they will send the update ota Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 5 Share Posted April 5 47 minutes ago, ThrasherPrime said: Although I'm not sure it actually did anything. It is downloading an update then it reboots and I'm still on August of 2023 version 5.0.775. Thoughts? The August 2023 is good (V20230815) for the firmware (at least that is what I also have on both my X5 128AI, and X5 64AX-C). But the 5.0.775 they will send you an OTA like DU mentioned (I believe 5.0.919 is the latest public version). You'll probably have to send them the MAC of your box (include it in the email you send them). Leave the box on for a while. A buddy of mine who had an X5 in a box since launch was having issues getting it up and running recently. He brought me it, I updated the firmware (which would download but kept failing to install) and that took no problem, but the latest Buzz software was only pushed to his box about 30 minutes later. Don't know if it was just coincidence or OTA server was offline or something else, but you got nothing to lose. Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 OK, I'll try leaving it on for a good while before sending it to them. Since it's wiped anyway I need to put all my iptv stuff on it and that takes time setting up favorites. This is a Monday problem now. Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 6 Share Posted April 6 if you get the update tomorrow you'll be able to make a backup of all that info Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 That is how all this came to light. I bought a new X5 for my mom to use. I set it up and saw new features, then saw the version was different than mine. Her X5 has lots of cool new features I want. LOL Quote Link to comment Share on other sites More sharing options...
Ryu Posted April 6 Share Posted April 6 (edited) after update you might have to give few reboot before it will kick in latest update. recently HD5 I reset for friend and was not updating to latest buzz app version. after few try it kicked in. maybe you can try that too. Edited April 6 by Ryu Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 6 Share Posted April 6 1 hour ago, ThrasherPrime said: That is how all this came to light. I bought a new X5 for my mom to use. I set it up and saw new features, then saw the version was different than mine. Her X5 has lots of cool new features I want. LOL did you email them? after you get the update you will get all future updates give them your mac and tell them what version you currently have Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 Yes, they want me to send it in to be manually refreshed. Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 6 Share Posted April 6 9 minutes ago, ThrasherPrime said: Yes, they want me to send it in to be manually refreshed. But that was when you needed a firmware update, no ? But now you are already on the V20230815 firmware, so it is just a software update which they can surely push via OTA. Did you tell them that firmware is now up to date, and it is only the software version that needs to be updated ? 1 Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 I did not. I will let them know that. Thank you. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 6 Share Posted April 6 27 minutes ago, ThrasherPrime said: I did not. I will let them know that. Thank you. that's why I said email mac to them 1 Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 Good deal. Appreciate it. I sent that info along. I'm leaving the box on all night too and maybe it will be updated in the morning. 1 Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 6 Share Posted April 6 (edited) 3 hours ago, dishuser said: 4 hours ago, dishuser said: menu/settings/check updates You are checking here for updates? Edited April 6 by nbs. Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 Yes. 1 Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 Here is what I have going on. The person from their help area that wanted me to send now says I'm good. But the software version is wrong. I still think the firmware is wrong. See attached photos. Quote Link to comment Share on other sites More sharing options...
ThrasherPrime Posted April 6 Author Share Posted April 6 I asked them if they can force the software via OTA and I'm waiting on a reply. I also sent the screen shots (again) circling were it states current version. The OTA says there is an available update, of which I download, install and reboot and nothing changes. WTF. Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 6 Share Posted April 6 tell them you want to have the current version for the buzztv 5 app 2 Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 6 Share Posted April 6 and you're in wrong screen to check for software updates Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 6 Share Posted April 6 True.. But I don't think the firmware update took. Maybe downloaded (hence the release notes), but it did not actually install. Considering the box is back up and running, I would not probably do a PIN method factory reset one more time. This would clear all cache and prep for latest update. Quote Link to comment Share on other sites More sharing options...
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