I will check again tomorrow but if you want you can send an email here.
cs@buzztv.com
send your Mac address and serial number, model of the box and ask them for the update.
once connected to rv network then go settings and see what IP address its showing on network settings. for example it might be 192.168.1.55 or whatever is just open up browser on your box and enter that IP address. it should open up login page.
https://buzztv.com/5-series-comparison-chart/
https://buzztv.com/product-features/
not sure how much you know about them but heres link shows all you need in details
yeah they all over. box not connecting, no power, need a new box then I figured it out lol
they needed to stick with one thread lol but im glad they figured it out