allaboutbuzz

5 hours ago, Emporium said:

The "_" you don't see much in titles. 

But the ":" is quite common in movies with sequels and franchises..  Just search for "Star Trek" or "Star wars" and you will see many of them have a ":" to separate the Franchise name, from the specific movie title.

 

We will add : in place of the doubles for * 

3 hours ago, allaboutbuzz said:

We will add more characters to the Search Keyboard on our next update
Plus the Cyrillic keyboard, as this was requested by some European customers
 

I think this should resolve your issue

Emporium pointed out an error 

2 *

We will replace one with :

On 5/9/2024 at 4:51 PM, Hhh said:

haha, yeah.  For the most part the search works, until I wanted to show my daughter the classic AIR FORCE ONE and I could not find the title!

Unfortunately shortening the words in my search gives 100s of results as all 3 words are common

We will add more characters to the Search Keyboard on our next update
Plus the Cyrillic keyboard, as this was requested by some European customers
 

I think this should resolve your issue

On 5/14/2024 at 8:33 PM, m2radio said:

Thank you for the response.  The fire cube and shield both pass through truehd. Just for knowledge. I do appreciate the response. 

Pretty sure they hardware decode it as they both have Dolby Licences
So there is a difference between Hardware Decode and Passthrough.

2 minutes ago, allaboutbuzz said:

I apologize for the late response on this

We looked into it 

 

atmos passthrough works fine.. truehd cant be passed through hdmi, bluray players decode it directly basically 

 

for atmos passthrough to work it needs to use EAC3 container. Which is what Disney+ uses for example. 

To add to this

Truehd cant be passthrough, its a bluray format, its decoded on players, some receivers can decode it but it cant be passed through, its a lossless format takes a lot on bandwidth

On 2/22/2024 at 11:23 AM, m2radio said:

Hey group. New to forum, but have been lurking for awhile. Running hdmi to everything and also running the fire cube 3rd gen. I have kodi running on both. Set things up on kodi and have the box sending audio through hdmi to my amp (same as the cube). The 4900 will play the dd+ Atmos fine. Truehd however is not passing through (settings are set correct on kodi). My amp reads 2 channel pcm. Is there a setting somewhere to enable pass through?  In the audio settings I have set it to manual and turned on all formats. Trying to compare apples to apples to see if I even need the cube. 

I apologize for the late response on this

We looked into it 

atmos passthrough works fine.. truehd cant be passed through hdmi, bluray players decode it directly basically 

for atmos passthrough to work it needs to use EAC3 container. Which is what Disney+ uses for example. 

1 hour ago, Harold said:

I finally broke out my U5 box and have all my programs installed. When the update notice pops up, I click on the download and install, the last time clicked on it, it set there for at least 35 minutes doing what you see. How long do I wait? What do I do? I can back out of it, but it pops back up.

Did you try rebooting the box?
And try updating again

On 5/5/2024 at 11:08 AM, tvz123 said:

FYI: image of the pop up

That pop up is from the weather widget

Just disregard it for now

On 5/1/2024 at 9:57 AM, stan767 said:

Yes, but since Buzz software calls the external player, it could mark that movie or TV series as being watched.

We have no way to detect if a movies been played on external player 

You can mark it played manually though. 

On 4/30/2024 at 9:48 PM, stan767 said:

I am using a xrs4500 box and the screen saver kicks in when I'm on the home screen but never activates when I'm watching live TV or vod.

I often need to pause live TV or a movie, sometimes for a long time while I handle a phone call but the screen stays active while paused.

Any thoughts on this?

When apps are active 

The screen saver won't work. 

That's even if you paused something. 

Sorry but we have no plans to change this. 

9 minutes ago, Emporium said:

OK.. I "think" I figured it out. But I will do more testing on the weekend.

When changing channels, on the panel, I see the active connection, and the previous channel slowly go to idle, and then "-" before they vanish.  As long as there are still some connection (even if not active), my number of connections on the Buzz box show up as 2 available, 2 active.  If I start a recording while my active = number available, the buzz box will record the existing stream (and not start a new stream).  And if I wait long enough, the panel stabilized to a single connection.   Just like it would do if you only had a single connection available.  In these cases, since it is recording the same stream you are watching, it will NOT allow a channel change.

IF I switch to a channel, and wait till my panels drops all the previous channel connections completely, and check to see that my connections are listed as 1 of 2, then if I start a recording, it will SPAWN a new stream thread to do the recording (as expected).  When it does this, then I have no issues changing channels.

I have it set to Auto, and when I check panel, it shows up as HLS on w*****

 

Ok Auto uses HLS by default
Try recording with TS and see if the same issues appear

If not, then there is some testing we need to do with HLS

2 hours ago, Emporium said:

It does happen to me also from time to time.

IF the recording is a scheduled recording, no problem since it is spawned on a different thread.   If however I start the recording from the channel I am watching (using the red button) and then later I try to change channel, it will give me the same message (even though I have 2 connections) and no other box is streaming.  Have tried with and without one button record enabled, and no difference.  This is not specific to any box, it is Buzztv 5, even my older xrs4900 does the same.  Never figured out why, but I don't record too often so never really bothered me much.  Always meant to go back and do more testing, but never did.

 

What stream format are you using in Configuration?

Auto, HLS or TS?

2 hours ago, hazdo said:

hi mr Alla i sent you message can you check 

Ok thanks. 

21 minutes ago, Twinsvision said:

Its working fine on stbemu, tivimate etc. The only place its not working is on buzztv app on latest update 919. Using those apps is actually an alternative I tell my customers to do when they face the update issue.

Ok no problem. 

There's no point in going back and forth on this. As you already created a support ticket for the same thing and went back and forth on it there as well. You even mentioned that you didn't want to keep going back and forth. Yet here you are on our forums, doing the exact same thing. 

If there was something to fix we would, as we always do. V919 has been out since February, and obviously worked without issues for the server you mention. Looks like they updated or changed something on their side this week and broke something and they don't want to fix it. 

33 minutes ago, Twinsvision said:

Then how do you explain the fact that uninstalling your update fixes the problem?

Then how do you explain it doesn't work on Mag or Stb emu? It was tried on both. 

Your server broke something this week. That they're refusing to fix. 

6 minutes ago, Twinsvision said:

Now I'm hearing that even some OK3 clients also have problems with buzztv boxes. Problem is on buzz's side. Otherwise, why uninstalling the update would fix the problem? And also Tivimate, stbemu, and dozens of iptv apps work fine with diablo but they still blame streaming providers... Stop blaming everyone and just assume that their update has a glitch then fix it. Thanks

The update you're reporting on came out in February. And this issue only appeared this week. So the issue is on their side or they changed something this week and broke something. It's impossible an issue like this would go unreported for almost 2 months. 

If there was a problem we could fix. We would. We always have. 

And it was tried on stb emu + mag and both had the same issue. 

The log clearly shows the issue is on their side. 

5 hours ago, Twinsvision said:

Hi, me and some friends having buzztv boxes are having issues with Diablo Pro. Anyone having this problem? Error is "Unable to load portal: invalid answer". We have to uninstall the 5.0.919 update to be able to watch tv again.

The error is on their side.

Please contact them or your server seller directly about this issue. As we don't talk about servers on our forum. 

On 3/23/2024 at 12:56 PM, ppat86 said:

How can I find out the media player that is being used for Live TV?  When I click on Menu > Settings > Configuration > Live TV, I do not see any player listed. I only get t a choice of Primary or Backup  and no players are listed. See attached pic.

Real Time Streaming also should be disbaled. Unless you actually plan to use it. 

Read the description of it when highlighted. Most users have no use for it, but turn it on for some reason. 

3 hours ago, TheGhost said:

Because it took forever to do ....   doing it this way unchecking the one

favourite rececking the other favourites groupo

there are hundreds of trhem

 

what I am suggesting is a better way move channels

between the favourites group.

 

I mean you already have a goodf system for

mass organizing channels with your current system

is there no way you can exapand on that  to be able

to mass move channnels across different gtroups

in Buzz 5.x.  Where you can mass select channels from

one favoujrites group and then move them over to another.

 

I am just trying to help improve Buzz TV 5.x

I think this would be a marvelous feature.

 

I mean  I am trying to help here and all I get

is attutide from people here and laughed at.,

The people here seem to be more like bullies.

 

I appreciate the suggestion. And we will take it into consideration. 

2 hours ago, TheGhost said:

Ok so before we used to have just one favourite's group but it appears now

that you can create another favourites group now. So now I have two.

One called Favourites the 2nd called 24/7 Favourites.

 

So this was done befoere this was an an option and I have all my favourites in the 'Favourites"

category.

But what I want to do is take my favourite 24/7 channels now put them in the 2nd

Favourites group from Favourites and move them over to 24/7 Favourites.

 

But I can't seem to find a way to be able to move favourites across the different

favourite groups.

 

I am running BuzzTV X4000 which is using the latest BuzzTV 5 version

5.0.919 

And the latest Firmware version V20220919 I just did a check and it is telling

me I am running the latest version.

 

So how do you move out of my Favourite Groups and put it into another please

with the Buzz TV XR 4000.

 

Thank you,

 

You can just access the original Favorite groups menu and Add them to your new group. 

You can access this in the channel list. 

Open the channel list 

Press Left to open categories

Press the Yellow Button to open Fav Groups. 

Create your new group

Select Add Channels

In this menu you can pick all of the channels from Favorites that you want into your new group. 

And now whenever you add a new channel to favorites from the channel list. It gives you the option to add them to any group you want. 

I'm not really sure how much easier it can get than this.

10 minutes ago, Anu said:

Thanks a lot allaboutbuzz for your reply. You got that right. I tried the first option and it worked when I connected the box to my phone’s network.  Thanks again.

Good to hear you figured it out

On 3/17/2024 at 10:54 PM, Anu said:

How to fix this problem on live Tv streaming when vod is working fine. “Media format is not supported” is displayed.

If you tried both players and get the same issue. The issue might be one of the following. 

1. Your ISP is blocking your servers live TV channels. A VPN should solve this. You can hot spot your phone, and connect your box to it. To see if your Live TV works

If it does, then you will need to get a VPN for your Internet. As your ISP is blocking it. 

2. The Live TV is down on your server. 

Try #1 first though. 

5 minutes ago, TheGhost said:

Actually it isn't on my my side at all.  There is No issues on my side what so ever.

Ok well not sure how we can assist further then. 

16 hours ago, TheGhost said:

It isn't time for a new box they need to fix the issue.

nor did I mention 4K content either. Most of the

stuff I am streaming is 720P or 1080P

I have just as much if not more knowledge of networks

than most of the people here so don't say

"no wonder I am still working an admin job"

You shouldn't need any where close to 100 Mbit / s

to stream 720p or 1080P content either which is

what I am streaming.

But the speeds should  closer to the max than they are.

This is an issue that needs to  looked at.

You said you're a trained network admin

Yet for 2 years you can't figure out the issue? 

There is nothing to fix on our side. Issue is on your side. The Ethernet port speed on the 4000s work fine. 

1 minute ago, ismael said:

Yes, it's normal, I will pay for it. I have no problem with this

When you can, please send me an email with the instructions for the shipping

Thank you

We will by Monday