A soft reset is done in the menu
The hard reset requires you to use a pin and hold a little button down while you plug box in
There is a guide here but I cant link it using my phone
Use the search button
what they say they give you and what they give you can be two different stories
what speeds are you getting on your other device? what other devices are being used?
what speed are they getting
I am getting 94/96 speeds on my 3000 with fibe