you can try this procedure and see it it helps Its the same procedure as the 4500
Otherwise you will have to email buzz or pm allaboutbuzz
cs@buzztv.com
Strange that your 4500 had issues connecting I follow the different forums and connecting was never an issue
Did you ever bring the issue up with buzz?
There are literally hundreds of services out there and yes there are issues with some
Users have posted these issues and contacted buzz with their issue and buzz have resolved it
Thats the mature way to do things