Emporium

No issues with BuzzTV. Don't care about Tivimate :) Wrong Forum.. Not a BuzzTV issue. Sorry dude.

You are not mentioning what model of device you are talking about (xpl3000, E1, E2, X5, U5, etc..) ? BuzzTV 5 is the App that is used on the newer devices. What version of app is the box using ? From Live TV, if you press the menu button, it should be listed on the bottom of the menu. OR better yet, go to the "updates" screen from the home screen, and it should give you both the Firmware version, and the BuzzTV app version. when you say "hard reboot" can you please explain what exactly do you mean ? Just unplugging and plugging the box ? Doing a Full factory reset ? Are you using the integrated BuzzTV app, or using some other 3rd party app (smarters, stbemu, tivimate, etc..) ? Have you tried switching video players (from LiveTV press menu, settings->Configuration and it should be on the top) ? Maybe his specific IPTV provider has changed something in some of the IPTV stream encodings recently which is not playing well with the video players.

Was it working before and it just stopped, or is this a new sub ? What type of SUB. MAC or XC ? ops.. Saw you say that there reset your sub, so I assume MAC. You using the Server ID on the top right of the server page, or the actual MAC of the box. Like DU mentioned below:

Do you do a shutdown when you press the power button, or just a suspend ? Suspend over time can cause strange behaviours with WiFi. Try a full reboot if so. Or unplug the box power and plug it back in to reboot it. If that does not help, have you tried to "forget" the saved network and then reconnect ? If at one point the WiFi was available but no internet was available, it may be flagged to ignore future connections since it assumes that it has no internet.

From LiveTV, Menu->Settings->Configuration and it should be on the top..

And have you tried the same service, that you know works on the other box, on this box ?

Try to clear cache for the Buzz app itself. Are you possibly low on storage on the unit ? When you say it is stuck at 0%, it is in which stage ? Downloading or installing ?

I don't have that issue with the PVR, so can't really say. I had set up a recurring daily recording for 45 minutes over a period of 2 weeks, and other than once (when I accidently unplugged the unit), it has always worked. Maybe try switching the stream type and see if it is any better (in Settings/Configuration, and typically last option).

Doesn't hurt to try it I'm at the office, so don't have a box near me. I typically have an small 32GB stick installed in all my boxes, since I don't like the wear and tear on the internal memory for stuff like this. If the USB storage wears out from too many read/write cycles, I can easily replace it. If the onboard memory wears out, then the box is dead.

Do the channels you are referring to have Catch-up ? If so, then you may need to ensure you enable the "Force TS on USB" option, to ensure it doesn't try to use the "server" catchup feature for that.

Read the italic quoted section of my post, which is a link directly from Samsung. Does you receiver have HDMI in ? Can you go from box, to Receiver direct HDMI, and then from Receiver out to TV ? That way the receiver handles all decoding.

And "assuming" your 4k TV is capable of decoding Dolby Audio 5.1, what and how are you passing this to, to get 5.1 ? Optical afterwards from TV to a sound bar/receiver ? And on your TV, what is your HDMI Audio input format set to ? PCM or BitStream ? If it is PCM, it assumes that the signal is already processed, and it will just output it from the TV speakers. If it is set to Bitstream, the TV will try to process it. There are many variables, and they all need to match in order to get what you are looking for. Typically people looking for Dolby multichannel Audio plug the box direct into a receiver which will handle that and then pass the video signal to the TV. If you are doing it the opposite way around, there are many restrictions. Even Samsung themselves warn about that. "Note: Even though HDMI is capable of carrying a 5.1 audio signal, HDCP (High Bandwidth Digital Content Protection) keeps the TV from passing decoded 5.1 audio content from the HDMI input to the optical output. Because of this, 5.1 audio output from optical is not available when using the HDMI input." Source: https://www.samsung.com/us/support/troubleshooting/TSG01109021/ Just saying...

Then the issue is probably at the server/source side. Not much you can do, short of asking your provider to look into it. I just checked my provider and checked both the FHD, low bitrate feed, and one other and they are all fine.

Not as far as I know. The built in database is limited to some of the major TV manufacturer IR codes, as list in the manual (link a few posts up). You can do a scan if you want to see if something is compatible. Now, if things communicate via CEC (for volume and other minor options), that may be a YMMV on what it can or cannot control. But that would not be via any IR and would not really require any programming of remote.

Biggest question is, ARE YOU using the 12V power supply that came with the U5, or are you using an existing 5V power supply that most other Buzz units typically use ? I know many people assume that the power supplies are the same, but they are not. Most buzz boxes use 5V, with the exception being the 4900 and and U5 which have HDDs, hence the 12V power supplies. The 5V power supply will power the box, but will have issues with the drive.

OK.. So the issue is probably specific to a certain type of panel, and fix will be in a future "public" update for all. Putting box on beta got you the "pre-release" of the fix

For future reference, was it some procedural issue ? Some local fix he sent you ? Or something you are not at liberty to share ?

I did have a friend who had similar issues, and it turned out it was his power supply. It worked fine for the most part, but I guess over time it could not deliver enough current. Gave him a spare 5V, 2A power supply I had lying around and it never happened again.

In my case, I use Solid Explorer to transfer all files (since it also has network support, and I usually transfer straight to my NAS). But many people also prefer others like ES File explorer, or others. Hey many of the new 5 Series of Buzz boxes (maybe all), recently "Added Network sharing option which makes your internal device storage visible to other devices and computers on your home network" So you'd be able to browse the directories directly from your home PC.

Does he by any chance have any special characters in his password ? like an "!" or a "\" ?

Pin reset probably overkill. Maybe try just an app reset for BuzzTV 5 app. MAC or XC API ? If it is a MAC sub, maybe do a mac reset on the server.

Is the StreamPro app on the G3 similar to the original StreamPro (ie: custom version of STBEmu) ? Would love to have a small patch (I'm sure it wouldn't be much) to get rid of the "audio track" of the initial boot animation on the original Streampro). Main reason I stopped using it, was because if I forgot to turn TV volume down at night, before powering it on, I would wake everyone up Oops.. Otherwise, pretty nice budget box, that does what it was intended to do, quite well.

Suspend should be used with caution. Machine eventually needs a proper reboot to ensure all drivers load up cleanly. Any tiny memory leak will just get compounded if you just keep using suspend all the time. For the extra minute it takes, all my boxes are set for "shutdown". And the reason I asked to switch players, is because some services work better with one player, and others are better with the other. And many services sometimes tend to experiment with encodings, and what was working yesterday, may suddenly not be today. If you are using WIFI and you can (at least temporarily) try with a wired connection, it can identify if it is a WIFI issue.

Just a hint, when you post about an error, you should give a little more info. Like what do you do do get this error ? Was it working before and it just started, or is it a new installation and first time trying ? Does it happen right at boot ? Does it happen when you bring up LiveTV ? When you try to play VOD ? Or some 3rd party app ? Are you sure it is not the service having issues (have you tried on another box, or using another app - like STBEmu or IPTV smarters, just to test) ? Explain what you have tried until now ? Have you tried changing Video players (from LiveTV, Menu, Settings, Configuration, and they are on top) ? If available, in the same menu on the bottom, you may have a stream type (HLS/ M3U/TS), have you tried changing ?

If it is on your U5, then why are you posting in "The Classic" section ?