Emporium

Try maybe creating another server entry on the 4900 for the same portal/user/pass, and see if you connect with the new profile if it is any better. Sure you won't hav all your favorites and stuff for now, but at least we'll see how deep the problem may be. You sure the 4000 is not running on a cached EPG ? I don't want you to clear the EPG on that just in case however. I know my service has 7 days EPG, so even if their EPG server goes down for a few days, unless I reset my EPG, I am OK for a few days and won't even notice (unless my box was off for a few days and didn't have an up to date EPG already). Sure there is no issue with provider ? Account is MAC or XC API ? If XC API, in configuration options, you can switch between xml epg and server epg, can you try switching from one to the other.. Then clear EPG again and see if it populates ?

You download it from a PC, and copy it to a USB stick. When you go to the link, you will see a green "download" button on bottom right, you click on it, it will initialize and go through the download process and you will see the progress line. When complete, it will popup for you to save it to your PC or you can save it direct to a USB if one is connected.

Swap the location of the 2 boxes to make sure it is not a connectivity issue with cable/switch. I once had an issue and it turned out to be a defective few ports on a dlink crappy switch. Needless to say, never again with dlink junk.

Agreed. And what I am trying to figure out, is do they only have 1 box (and just moved it to another room - since they say it worked fine in the other room), or do they have a second box in the other room, and they are trying to get both boxes working with the same service and cloned MAC ? Now I am starting to remember why they at one point removed the option to edit MAC

If you check for updates, does it not update to (352) ? If not, let me know and I can PM you the link to the last update apk which should bring it to 352 (but you will have to put it on a USB stick and install it). And when du asked if you asked the service to do a reset, he did not mean to reset your box.. But the Service provider needs to do a reset on their panel. As soon as you change something on your box, the service needs to reset your account. And you can't use the same MAC on 2 different boxes.. Every time you use one box, it will lock out the other. There is more than just a MAC involved and on the xpl3000 you do not have access to DeviceID 1, DeviceID2 and serial numbers, which are sent along with your MAC to the provider.

So this box works in another room ? If so, then it is obviously not the box the issue. Something in your room (WiFi or ethernet) is the issue if it is timing out. If using WiFi, box can be too close to the wall with signals bouncing, or other interference. If it is Ethernet, then check the cables (connect to a laptop or something to confirm).

Keep in mind that the xpl3000 is a relatively old box (> 5 years old). And BuzzTV 2 is not being actively updated. If your server is using some more recent feature on their portal, it is possible it would not be compatible with the older BuzzTV 2 software. Not saying that is the case, but it is quite possible. Did you try using other apps on the box to see if it is truly connected and it is not a network connection issue ? I think this is the first thing to ensure. If using MAC based sub, you can try installing and using STBEmu on the box as a test, or for other types (like XC API), you can can try "smarters".

Guess we'll see if anyone else has any input. On my side, I could not replicate your current issues with the powerbeats. Like I said, I tried 3 different BT earphones and all work with both Buzztv 5 apps and other 3rd party apps. Since I don't have any powerbeats, I cannot confirm if the issue is specific to the beatspro, or some setting on the U5 that is different between your U5 setup and mine. Mine is a pretty close to factory reset config (since I reset regularly for testing purpoes), and I do most of my testing on this device on a generic monitor (so no CEC or anything other active). If you don't have too much customization, maybe backing up your servers and favorites (not settings - since it may be a settings issue) and then trying a factory reset (hardware pin method) could be an option/test. Can then easily restore your servers/favorites (just make sure you have the backup zip file [with non 0 file size] on a usb stick, before resetting). If you have access to any other BT earphones or BT speaker, that could also be a possible test also. Just curious, in the BuzzTV setting->Configuration, have you enabled any of the options "Real Time Streaming" or "Tunneled Playback" ? Have you tried switching the Stream Format to see if it makes a difference ?

In menu->settings->configuration, you can change your players (for liveTV and vod). For VOD, you even have the option to select "external player" including VLC. Only thing I can think of, is to try to "forget"/"unpair" them and try to re-pair them from scratch. I have tried 3 different earphones and no issues with any of them of them.

Even VOD and TV Series ? Same thing ? Have you tried configuring an External player for VOD to see if it works ? I'm assuming when you don't have headphones paired, the sound for all apps including BuzzTV works fine over TV speaker system ? When you are watching a LiveTV channel, and you press the Green button in full screen, what Audio options are there ? Is there an audio track showing and selected ?

To test further, I just paired a super cheap BT headset (so cheap/generic that it is seen as "Bluetooth music" ) OK, sounds like crap (but that is just the headphones themselves) and a little bit of latency detected (again probably the headphones), but it worked fine on BuzzTV5 LiveTV and this time I even tried youtube and it was fine also. Would be great if you had another set of earphones or even a BT speaker to test. Have you checked using your phone app, if they have the latest firmware installed on the headphones ?

Downloads can be found under Android\Data\BuzzXR4000.TV\Files\Movies (on your external drive) As DU mentioned, you can use a file explorer app to transfer them, or if you have a USB->SATA adapter, just do it directly on your PC. However keep in mind that Dumping files back into that directory after reformatting, does NOT mean that you will see them under VOD recordings, since they are tagged in some internal xml (or similar) meta file which includes their location. Once you reformat the drive it is quite possible that it will be seen as a different drive to Android. But you will be able to use VLC to play them.

I just paired my Bose QC45 headphones with my U5, and had no issues with sound on both LiveTV and VOD that I tested. LiveTV is set to Primary player and VOD on backup. When you are watching a LiveTV channel, and you press the Green button in full screen, what Audio options are there ? Is there an audio track showing and selected ? If I get a chance I'll try some other headphones later.

Is this for Scheduled recordings, or recording started manually (hitting record button) while watching a LiveTV channel ? Have you tried both ? To schedule a recording, the easiest is to go to the GUIDE view (ie: EPG) and then go forward a bit and select a show, and it will ask you if you want to create a reminder, or schedule a record.

Do you by any chance have another set of BT headphones, just to test ? Earlier today I tested a set of Bose QC45 SE BT headphones on my Classic and X5 and they worked perfectly with BuzzTV 5 (I did not test with other apps). Tomorrow I can test with my U5, but I'd be surprised if the U5 behaves any differently than the X5. And I regularly use a cheap set of BT earbuds in the bedroom with my 4900, and it works fine with buzztv5. Do you have any custom settings configured in your sound section ? Anyhow, I will test a few pairs tomorrow on my U5.

Just tried it with a brand new 120GB SSD (fresh out of the package - yes I still have a pile left over from an old project). Installed in U5, it saw it, and asked to format it as portable storage, which I did. Then shutdown, removed and put into laptop and it was exFAT. Not complaining

HEY... You know something... I just took the Toshiba HDD (which I tested in the U5) and put it on my USB->SATA adapter to put it on my laptop to clear it, and I was surprised to see, that the U5 actually created and formatted the partition as exFAT... Nice !!! And I know it was the U5 that created it, because I had just deleted all the partitions, I did not create one, the U5 created it.

You are correct.. Max file size limit is 4GB.. I keep mixing it up with the max partition size of 2TB But still 4GB is still limit on downloading good bitrate movies, and could be source of frustration when it keeps truncating. It is fine as long as you know the limits. But Android with no root, is no simple task to blow away old partitions. I just installed an old 500GB Toshiba Laptop drive (left over from SSD upgrade) I had lying around into my U5, and since it was a windows main drive before it had 3 partitions (system reserved, main os, and recovery). There was no simple way on Android to erase it all and reinstall. And 2 out of the 3 partitions were showing as ejected. Took drive out, connected to my laptop, went into disk management, and just deleted all volumes (usually I do it from command line - diskpart - list disk - select disk 1 - clean ; but this time I figured I'd do it as a typical user would with UI), and then installed in U5 . It then recognized the drive, and allowed me to format it as portable storage and use it (and rebooted 2 or 3 times, and downloaded 2 TV series episodes and had no problem with it disconnecting). Sure it is FAT32, but it works for now with limitations considered. Anyhow, I removed it and put back my 240GB SSD It is silent, does not get hot, and when playing back, all REW/FWD through commercials is instantaneous. And a small SSD is dirt cheap these days.

Latest update from August means nothing. From your Updates screen, can you post your firmware version (V2023xxyy), and software version 5.0.xxx please. Also, does your IPTV service use MAC or XC API login ? Does your service allow more than 1 simultaneous connection ? Under PVR options, have you configured your recording and download destinations ?

Next time, if you need support, please start your own thread instead of bumping a 1yr old thread. Android can format an HDD, but by default android will only format using FAT32, which is not recommended, since FAT32 has a 2GB file size limitation which will end up being an issue if you ever want to download any VOD, and most movies today are >2GB. Hence why it is recommended to use a PC, and therefore you can format to exFAT. Also, Android provides limited access to external devices for deleting existing partitions and recreating them. There are some 3rd party apps, but unfortunately, due to 'security features' in Android, many of those apps will need ROOT access to do it (which these boxes to not provide - for good reason). When you go into your Settings->device preferences->Storage, is your drive listed under "device storage", or "removable storage" ? The U5 can create a partition and format it (in FAT32 however), however the drive needs to be free of any older partitions (which android boxes can't by any easy method, manipulate them). Reformatting the same partition is not the best option. Any recent Android (not specific to the any buzz box) will only offer you to erase and format "as device storage" (something I hope android finally drops - since it is useless anymore). A PC (with a small USB to SATA cable) to delete the existing partitions, and then recreate a new one and format as exFAT is the best way to do it.

OK.. I just borrowed my kids headphones (Got them each a pair of Bose QC45 SE for xmas - from Costco) When I initially tried, it would see them (identified as Bose QC45), but when you tried to pair, it would come back with a basic message "could not pair". Tried 5 or 6 times. I was about to give up, and as it was in the pairing process (just before giving me an error message), I reached towards the Classic to unplug it, to plug my X5 to it, to try also, and bingo, it actually paired. So I don't know if it was my hand reaching close and acting as some sort of antenna, which helped, but it paired. I proceeded to unpair it, and tried at least 4 or 5 times, and it paired flawlessly after that. I was quite impressed that watching some new programs, the latency was close to 0. I unplugged the box, plugged it back in, and it was a repeat again of not connecting.. This time I just reached my hand over the box again and it successfully paired.. And then proceeded to unpair and repair with no issues a number of times.. Very strange, but I did manage to get it to pair. Have you installed the "Bose Music" app on your phone, paired headphones and checked to see if there is any firmware update ? Sometimes firmware update can help with connection issues.

I have a better question... Will it really make a difference on a media box ?

Have you checked under Settings->Device Preferences->Display and Sound->Advanced sound settings, and make sure that S/PDIF is still turned on ? It can happen sometimes after a s/w update some settings, like S/PDIF and Force Max Volume, will sometimes toggle. I know it is not ideal, but it does happen sometimes.

No "virtual" CEC turned on (further down in the CEC menu) ?

Because we remotely sent you a virus. Good luck in getting any support with your attitude in other threads.