No ,youtube has nothing to do with your service
You could install an app like stbemu and set up your service on that app
If vod has issues on stbemu its your service
You could call your service people but they dint always tell the truth
hls is a type of stream which some servers use that cant be downloaded ,
they are working onchanging the identifier so it wont show download on those streams
Have you rebooted box and tried a few times?
Sometimes they don't get an update. If no update by end of next week I would pm allaboutbuzz with your mac addy