Emporium

I think pretty much all of us understood that you were NOT using the original power supply, hence why the reply from allaboutbuzz on May 1 started with "Not using the correct power supply is your issue"... Do you have any USB stick or external hdd/device connected t the unit ? If you do, maybe try removing it for a while. Does the reboot happen when you watch any specific channel ? If you leave the unit powered on, not streaming, in some submenu (so you can know if it reboots), does it reboot ? Maybe leave it on one night and see. Just curious. And as requested previously, "Can you post what FIRMWARE version you are running ? Should be listed in the Updates screen (f/w and s/w version would be nice)."

After the factory reset you did... Are you installing any other software ? Just want to ensure it is not some other 3rd party software which is doing something odd in the background. I know many people have a habit of always reinstalling the same basic software they are used to, over and over by default. But in this case, the X5 SS is Android 13 (not Android 9 or 11 like previous boxes) so even the most basic software which seems harmless, can be an issue if it does not behave with Android 13. BTW: You can't blame buzz for the extra $40 you had to spend to diagnose, because you misplaced or lost the original power supply. You say you bought the unit in Sept. If the original power supply was defective, I'm sure Buzz would have replaced it since it would have been under warranty. Just saying... Can you post what FIRMWARE version you are running ? Should be listed in the Updates screen (f/w and s/w version would be nice).

All firmware/software is typically downloaded by the OTA downloader of the box. It is NOT posted online for manual installation.

First of all, this is wrong category to post in. And the answer is, "you don't" .

Never put your personal details in public. First of all, we need MORE info. What box model number are you running. From the Update screen, what version of firmware and BuzzTV software are you running. Also,when you are trying to record, are you trying to record internally, or to a USB or other drive ? Is your service MAC, XC or M3U based ? Does it support more than 1 connection ? Keep in mind that when the box records, it is considered as a single stream, so if you are trying to schedule recordings, and your service ONLY supports a single stream, then you CAN NOT be watching another channel when the recording starts. To allow you to watch and record simultaneously, you would need an XC type sub which supports multiple simultaneous connections.

The NVME drive is probably DEAD. You can try removing it and reinserting it in case it was just badly seated, but my bet is on a defective nvme unfortunately.

If under Setings->storage all you see is internal, I am very surprised that you can see anything under tivimate (have you actually tried to use it or is the device presence cached). Settings->storage is what the Android OS sees. If the OS can't see it,. apps won't see it. I'm assuming you tried unplugging the power and re-plugging back the devices to do a proper power cycle ? Last time that happened to me (on my old xrs4900 with an SSD), it turned out to be a defective drive. Keep in mind there is no ventilation in the drive compartment, so if you use a cheap drive that get's extremely hot, it can overheat.

Don't know what app you are using (and we can't mention it since it is not a buzz app), but many of the 3rd party apps also have their own back/restore options to be able to save your playlists and settings. I am pretty sure at least one of the major 3rd party iptv apps (tivi*) does have a back/restore function also, which I am pretty sure it backs up your playlists and favorites. For other apps (since there are a few new decent ones also), I guess it is a feature that should be suggested to the devs.

OK it gives you same amount of data, but it surely cleared cache at the same time, so clear data clears both. After doing that, does it still tell you you have an update waiting ? And still failing ? What firmware "ICON" are you referring to ? When you go to the updates screen (Settings->updates), then on the left side it should show you your current firmware (something like V2025xxxxx) and buzztv 5 software version (5.0.xxx).

I was referring to the "BuzzTV OTA" app, it is not linked to the server info. It's just the Updater. NOT the "BuzzTV" app That would definitely clear all the server info/favorites, etc... But having said that, it is always useful to have a backup.

If all else works, try the following.. Go to "Settings". Select "Apps". Scroll all the way down, and select "Show system apps".. The scroll down again and find and select "BuzzTV OTA". The select "Clear Data". Could have been a bad download, this should clear it and force it to recheck. But as nbs mentioned, what is your current f/w and s/w.

Is your E2 updated to BuzzTV 5, or is it still running the original BuzzTV 4 ?

I don't know if it has been fixed, but there was a UI issue, hat even if you load config, sometimes it doesn't show until after a reboot. I had played with 4 or 5 server config files and I had issue with them. After reboot, all the configs showed up and the ones that didn't work before, ended up working. I did have 2 or 3 configs that didn't and I need to run more tests (and provide the details), but after importing configs, try a reboot (either way, reboot on this box is like 10 seconds )

Simple.. Orient with the IR sensor (front of box) toward the top, and then point the remote to the ceiling. The IR signal will easily bounce off the ceiling (these are not like the crappy Chinese boxes where the IR remote needs to be within 5ft of the IR receiver).. Or other options are: Switch to suspend mode (like other boxes). I'd tell you to enable HDMI CEC, but that would mean you'd need to keep TV1 on to be able to use the box on TV2..

WOW. SERIOSULY ????? Then switch to suspend instead of shutdown (like I mentioned some boxes do to achieve this), and knock yourself out. The Buzz IR receivers on these boxes are some of the most sensitive ones I've ever seen in the industry, that in the past my BT was disconnected for weeks and I did not even realize it since it was responding no matter where my remote was pointing (unless it is under the covers). Shutdown is shutdown!!! Not shutdown with one eye open. You want partial shutdown, then switch to suspend and live with any potential side effects. When I shut down my box, I want it to be brain dead, and not keep any radios turned on (and that includes bluetooth). If IR is too difficult, then connect the box on a smart plug, and then use your cell phone to turn on the power from the comfort of anywhere in the world (even more powerful than bluetooth).

And that surprises you ? When a box is powered OFF, then so is the BT chip The BT400 should be able to power on the box via IR (pointing the remote to the unit). The BT400 falls back into IR mode once the BT connection is dropped when the box shuts down. If the device is in "suspend" mode, I am not 100% sure if it maintains the BT connection, since all my boxes are set to shutdown instead of suspend. I prefer a full shutdown, since it ensures that the box starts from a clean boot every time, and drivers are always cleanly initialized not dragging glitches over from one session to another. And before you mention other devices, like the firecrap, mii box and even the shield, they do not have a true "shutdown" option. When you press the power button on those, they just go into suspend/sleep mode.

I also use Notepad++ I open a second tab, and then search in the first tab for the channels I want, and then I just copy the 2 lines for that channel (the details and the link), over to the second tab. Also include the header line at the top which identifies it as an m3u file. There are other online editors, but I am not too keen of putting anything with credentials online. Yaya, I know many will jump in and say it is not hard to hack, I agree, but why hand them the key and open the door First time you do it, it may be a little time consuming, but after that, changing a channel here or there, is not the end of the world, I just do it directly on pastebin (where I keep my lists). I used to keep them local on her box, but then every time I wanted to add something I'd have to go over to update her list. This way, it is online and simple for me to modify from home. To make things simple, I tried originally creating tinyurl links, but unless you have a paid account, you can't edit the links once you create them. So I just use direct pastebin, raw links, which are simple enough as "h t t p : // pastebin.com / raw / xxxxxx" where the xxxxxx is a unique sequence for each list you create. And it is case sensitive, but link doesn't change every time you edit it.

My mom uses a B5. It is a little on the slower side but it works. To make her life simpler, I download the M3U file for her account, edited it myself to remove channels she does not watch and to put it in the order she prefers, and I uploaded the file to my pastebin account and set her box to download the M3U file directly from there. She does not watch any VOD/TV Series and the few times she has wanted a VOD movie, I have simply taken the link from the M3U file from her account, added another channel at the end with a link to the VOD file and she just reboots the box, and it refreshes and she has the movie as a channel And all she needs to do is +/- through the channels. She has no concept of EPG layouts, etc... You can also just hide all the categories she does not watch, put all her favorites in a favorites category and order them the way you want. I just did it my way because my mom a few times found herself in one of her category and even with a "favorites" button on the remote, I eventually gave up and went over to put it back to the favorites category. She just wants to press CH+/CH- to go through her dozen or so channels. For Pure IPTV the B5 is fine. But I will probably shortly swap her box with the E5, which I find is a lot smoother overall.

The fact that it now says no update is a good sign. For me it was cycling with the failed update over and over.. And then when it finally said no update, is when I left it 2-3 hours more, checked one more time, and then rebooted and it prompted like normal.

If you try to manually check for an update, does it say there is one and doesn't update, or does it say no update available ? If it says no update available, I find the following works the last few times: Reboot, check for update, then got to main screen, press play/pause to stop the video from streaming, and then leave it on home page without doing anything for 2 or 3 hours. Then after 3 hours, check for update, it will say nothing available, then power off, and then power back on.. Then a few second later it popped up. Anyhow, just saying.

Same here. Did a backup earlier today again, just in case I had to reset Beauty of a simple box with a simple backup mechanism.

Same here. Was trying manual update and it would prompt it was there, confirm, reboot and still nothing. Left it for a few hours as I went to my physio and came back, and no prompt. Checked manual update, and now it said it had nothing available (that was a change). Rebooted and when it came up within 10 second, it popped up for the update and this time it worked fine. So guess it download in the background when it was on for a few hours, and on the subsequent reboot it detected the download and prompted to do the update. Like DU said, themes are a nice touch.

OK.. So this is a LOT better. I followed your procedure you provided and managed to reproduce it even on the latest beta (1.0.168). Both the fact that recording was saved with 1hr shift left. And the fact that date was 1970 Now that we have a procedure that can be followed to reproduce the issue, I am sure @allaboutbuzz can provide the procedure you have provided above to the dev team who can reproduce it, and figure out why the odd behaviour and provide a fix. Not sure it can make it into the next public release (since I think it is pretty close), but probably in the next one. But Buzz has surprised us in the past so you never know. NOTE: Being able to systematically reproduce an issue is KEY to be able to provide a fix. Vague descriptions are nearly useless. Thank you

Like I said in my post, it works exactly expected on my P6, so we need to see what is triggering this behaviour. Can you try manually setting the time on the box, just as a test, and see if you try to manually create a recording (through PVR menu [or from pvr option from main screen] select create new recording), what times it shows ?

Is the time on your box actually set correctly ? Typically it will auto set the time, but maybe the auto time settings didn't work (some ISP block certain destinations (NTP is rarely blocked, but sometimes you never know) ? I just tried to set 2 manual recordings, and both ways (either from Main home page selecting PVR, or from LiveTV, selecting Menu and then PVR - which is essentially the same) and then selecting to create a new recording automatically filles in everything with the current date/time as start, and 1 minute later as the end time. If you are doing this some other way, please provide details. I know most people typically set up recording from the EPG, they just scroll, find the program they want in the future, and then press OK, which then prompts you if you want a reminder, to record, or return. Check the time on your box, and if that is set correctly, please post your firmware and software version on your box (should be in the updates screen).