Emporium

Great.. But we still don't know what box model you have, firmware or software version you are running. Please post in the section relevant to your specific box model. BuzzTV5 is the software running on the box, not the box model. If all else fails, hard factory reset the box. Don't know what model you have, but it is the same procedure as below, for nearly every buzz box.

Ideally, your service would have them already embedded in the container. Making selecting the subtitle track super easy. However there is an alternative if they are not encoded. Not as elegant, but it works. You can set the player for VOD/TV Series to "external". Then you can select a video player like MXPlayer (which you obviously need to install ahead of time - or your prefered video player that supports external sub downloading). For MXPlayer, once movie starts, you can go to the menu (menu button on remote, surprisingly works for this), select "Online subtitles", select "search", and then select the "Enter your search text" box and press ok. Type in the name of the movie and choose from a wide selection of subs, that closest matches what you are watching. There are so many rips out there and some may have a second to offset, so on some titles, finding the properly synced one can take some time. If it is just an offset, MX Player also allows you to "synchronize" subtitles by shifting +-sec. And in some cases, you may need to go into mouse pointer mode to select things. Like I said. Not elegant, but it works.

from Menu->settings->configuration, scroll down to EPG section, and Clear EPG. This will clear out the current content and force it to re-download it. Also in the same area, you might have the options for EPG type "xml or server". Try toggling it clearing does not help.

To add to what nbs mentioned above. The remote itself should work fine as a remote for all features the BT200 presently has. But you are not going to suddenly get voice capabilities on a 4900, just because you added a voice "capable" remote. Just because you put racing slicks on a "chevette" (for those old enough to remember it), it does not mean you will run the 1/4 mile any faster. Didn't stop many from trying however

When you say you replaced the battery, did you use regular alkaline batteries or rechargeables ? Rechargeables are only 1.2V each and alkalines are 1.5V each. Many devices don't care, but I find some remotes can be borderline. Also, if I recall there was a remote firmware update. If you go to the remote utility, what version of firmware does your remote show ? The latest I think was pushed with the V20250815 firmware last fall to update the BT500 to V7. Did you try to reset the remote. And test it out in IR mode only for a while to see if it behaves the same. Then go into the bluetooth settings, and "Forget" the device to ensure it is no longer known to the box, turn Bluetooth off for 5 second, and then turn it back on. And then re-pair it to the box ?

As mentioned, buzz has released firmware for other boxes recently (addressing this as part of the update). I am sure once they are done with CES this week, they will continue with the other boxes. Google is trying hard to annoy all "non certified" boxes. I'm sure Buzz will come up with a fix for it.

If you are logged into to the google play store (I never do on any of my boxes), then there is a strong possibility that google coincidently pushed an update for some google services or framework, which affected youtube.

This is the number one reason. Hence why I always add my portals by using the web interface, and in that way, I can just use cut&paste from the email I got, so guaranteed did not type an "l" (Lowercase letter L) instead of a "1" (number 1) or even an "I" (uppercase letter I) ; an "O" (uppercase letter O) instead of a "0" (number 0) or added any spaces accidently. Depending on google keyboard settings, it can sometime auto add spaces after a "." as you enter the URL. And I've seen bugs on some software (not saying buzz necessarily), where they don't trim the URL or user/pass and if you add a leading space or trailing space, it will cause an error also. And sometimes just a genuine typo of uppercase vs lowercase, or just the wrong letter. I have stared at passwords sometimes for so long convincing myself that they are "correctly" typed, yet there was 1 letter off Best option if you have multiple boxes, why not just do a backup on the known working box, using the buzztv5 backup&restore option, and then restore it on the box that is acting up.

Completely forgot about that. Damn, I feel old. The last time I was at CES was in Chicago in the summer of 1991 What an experience. And the Penthouse pets walking around the floor was nice too

When you say you had to factory reset the boxes, was it a software reset, or hardware reset (pin in A/V hole method) ? Maybe try a hardware reset. Different box model, same procedure however. The youtube not being compatible is just google trying to be a pain in the @$%@. They are adding checks to annoy non-approved google boxes. Many of the buzz boxes (E5, X5, Classic, U5) got updates last month and part of those updates was to fix the youtube issue some are having. I'm sure after the holidays are done and things get back to normal, Buzz will continue those updates if needed.

Are you using the original power supply ? You sure you have not mixed it with another box ? The xrs4900, U5, and the P6 use a 12V power supply. Most other boxes only use a 5V power supply. When you are trying the hard reset, do you feel the click as you put something in the AV hole ? Hint: I like using a Q-Tip, and cutting the tip off of it, and using that for inserting into the AV hole. I find the stem on the q-tips are just the right thickness that they fit into the A/V hold and go straight in without shifting in any angle direction. And since it is not conductive, no chance of shorting anything. You can also feel a nice firm click when you actually press the button that is inside.

And you can do this backup, every couple of months if you want (doesn't overwrite the old backup), or whenever you know you have made a few changes to your favorites or added new servers. Yes, this comes from a backup-a-holic

Once you set up your favorites the way you want them, it is a good idea to go ahead and do a backup of your configurations. It backs up your server details, favorites, and even app settings. From BuzzTV (like when you are in LiveTV), press Menu->Settings->Configuration and scroll down to backup & Restore. Make sure to back it up onto a USB stick and not internal. That way when you reset your box, you don't delete the file it generates. The file generated is typically a tiny zip file. Perfect use for those old tiny USB sticks which are typically too small to hold anything else Cheers, and happy new year to all.

Go into the bluetooth menu and unpair the remote completely from the box. Then (using IR) go into the the remote screen and pair new remote again and re-pair the remote. Factory resetting the remote alone is not enough. It needs to be unpaired from the box, for the box to "forget" it.

I'm assuming you tried unplugging the power, waiting a few seconds and then plugging it back in ? Tried changing HDMI cable ? Tried plugging into a different HDMI port on the TV ? If all else fails, you can attempt to do a complete factory reset.

Was it working previously ? Did they confirm that the subscription is not expired ? A few weeks ago, my wife was complaining about the same thing, and I tried a few things (with and without VPN), only to realize a few minutes later that I had forgotten to renew my own sub Needless to say, I did not say that to the wife. Told her it was a glitch which was fixed. As a test, have you tried installing something like IPTV Smarters app or even tivimate and try using that to connect to your service ? To see if it is software related ? Or if you have another device (or even on your phone), try to connect to the service ? Have you checked to make sure that there is no typo, extra space in URL, http vs https, case sensitive on user/password ?

I have rarely had to use backup player for LiveTV streams at least. It is my default for VOD/TV Series however. The only time I "try" switching to backup player on livetv is when I have a channel that starts acting up, glitching or no audio. And the switch over is just to confirm, but I often report it, and it is fixed quickly and then works fine with primary player again without an issue. The backup player is touchy. Sometimes I found it doesn't even scale properly. If you go into menu and change from primary to backup and then go quickly into EPG or something where the stream is in a window, when you try to get out of it, it doesn't go back to full screen. And sometimes the windowed version is not scaled, it is actually just a crop of the top right of the screen So it is touchy. So far with dozens of servers I have tried over the years, I have never really needed to switch between Primary and backup much. Guess I'm just lucky. Now for some M3U playlists I have, which are a collection of streams from various sources, that unfortunately, there have been cases where I do need to switch, but I often try and find another stream which plays well with Primary player. There is unfortunately no "Perfect player". Maybe an additional option like exoplayer would be a nice alternative. VLC used to be my goto player on PC and Android a few years ago. But the last 2 years, I have seen it become more and more unstable in my experience. Not a buzz issue, but since the backup player is libvlc, it is probably inherits all of the VLC issues when using the backup player.

All electronic items can go defective. Doesn't take much. One bad bit in a memory chip can kill any device. And it can happen for a variety of reasons. Even a simple static discharge, if you are unlucky, can do it. My E2 (and many other buzztv boxes I have) has taken dozens of updates over the years, and so far I have not had any issues with any of them.

There is no good reason today to buy a new E2 (from a 3rd party seller) unless it is super discounted. The unit is an old model (announce in 2020, and introduced beginning of 2021). It was great for it's time and got some long term support (started with BuzzTV 4, got many updates, then was updated to even support BuzzTV 5). I still use mine on the TV in my Kitchen for nearly 5 years now. I don't know where you are located. The newer Entry level 5 series (B5 and E5 essentials) are about the same price nowadays, direct from buzz. And when you get them during holiday events, they have 15% off sales (or a buy one get one 50% off - perfect if you are buying 2 boxes), free shipping within Canada for orders over CAD$99, and those outside of Ontario even save on provincial taxes.

Have you tried on another device, or downloaded another app (like Smarters) to confirm that the server actually works and not having issues ?

And you are using what media player to watch it ? You say downloaded, from an IPTV service using BuzzTV app ? If it is from an IPTV service, is it the same service ? When you say download the series, you have all the episodes now under "PVR Downlowds" and trying to play them from there ? Just trying to understand where the episodes are downloaded from, and what app/media player is being used. And if you try to play the same episodes using the VOD app on the BuzzTV box (ie: streaming it instead of pre-downloading it), any difference ?

For VOD, you can use external player. And some external players, allow you to open subtitles from sites like opensubtitles. So if you need subs for movies, try using an external player that allows you to open external subtitles, and use that to select and download one from some public subtitles site.

the the Menu->Settings->configuration on the top you can select what player you want to use for LiveTV (Primary is typically best for that), and for VOD/TV Series (personal experience, backup or external is best for that). For external, I typically use something like MX Player, or HB Player. If external player can't play your files, then the problem is probably with your service. They may have changed something. Also, if they are VOD which you had bookmarked, try to re-search for them. Sometimes, when a server rearranges their files, the bookmarks break and point to wrong locations. Re-searching for them and trying to play them, will often yield the correct links. That is because the SERVER has either moved their files to a new server or just redone the storage organization.

Going to need more info. Is this using the BuzzTV LiveTV app, VOD, recorded/downloaded media ? Some other 3rd party app. We don't even know what Buzz box you are using.

Just making sure you checked that there was no MicroSD installed in the box ? I know it was old, but it was worth a shot. Even if it had managed to "downgrade" you could have then updated back to buzztv5 (even if you had to ask them to push the latest update to the box [assuming they even still have it]). Box is quite old, so I would not expect miracles. I have a few different boxes from different vendors and many are now dead. Got nothing to lose to email customer support and see if there is any options. But obviously with the holidays upon us, don't expect any super quick reply.