Emporium

I only use my Buzz remote and it is not paired with anything other than my buzz box (and the BT200 has 4 IR learn keys). I pretty much use my buzz box exclusively for all my TV needs. So, I have my soundbar set to about midway. My TV is always switched to HDMI1. And my Buzz boxes are always set to variable volume output (ie: disable the MAX volume setting - so the box basically has it's own volume). If someone does not have a soundbar and uses TV speakers, then set the TV to 60 or 70% volume. Then on the Buzz remote (I use my BT2xx series (example: the BT200). The BT200 has the option to program/learn up to 4 buttons from other remotes. So on the TV power button on the remote, I have learned the power button of my TV remote. For the "input" button on the BT200 remote, I have programmed the IR button for the power of my soundbar Since it really can be anything. And the TV VOL+/- buttons (the learn buttons, not the main remote buttons), I have the soundbar volume IR buttons learned - which I rarely use, since I leave it at just over half way unless I really want to crank up the volume). So, unless I am using some other inputs on my TV (which is extremely rare), I typically just pick up my Buzz BT200 remote, hit the TV power button (which has learned to turn on the TV), hit the TV input button (which has learned the power button to the Sound bar), and finally I hit the main power button on the buzz remote to turn no my buzz box. From there I use the buzz remote for everything, and since the buzz box has max volume disabled, the main volume buttons on the remote control the volume on the buzz box. Sure the BT400 dies NOT have learn buttons. But, other than having to turn on your TV and possibly sound bar manually or with their respective remote you can do everything else with the BT400. Factory reset the remote, do NOT try to program it (leave it default so volume keys control the buzztv box volume), and go into settings and disable MAX volume. Very simple after that. Disabling max volume on the box, allows you to set your soundbar to whatever MAX volume you would ever typically use. Then controlling the box volume, the box will output a variable volume which will range from 0 to the max volume you already set your soundbar to. The onn remotes are SUPER simple, they are like mini google remotes with very minimal buttons, so I don't see how you expect to get better functionality from a minimalistic remote. To reset the BT400 just follow the instructions in the manual https://buzztv.com/wp-content/uploads/2022/07/BT400-300_manual_MOBILE_v6_Compress.pdf Essentially: If you wish to factory reset your remote to erase all settings press and hold the D-Pad Down button and the 0 (Zero) button for 4 seconds until it blinks 3 times to indicate the remote is factory reset

I would not hold my breath on getting a 3rd party remote to work. Buzz will support all buzz products, not using 3rd party devices with it's boxes. I'm assuming you tried to pair the remote already ? Did you put the remote in pairing mode (for onn remote, I think you need to press and hold the home and back button for a few seconds to put remote in pairing mode), and then on your buzz box go into remote and accessories and try to pair a new remote. There is no magic above and beyond that. And even if it pairs, nothing says it will work, since the codes may all be different. I have had some limited success with the cheap "MX3 remotes" you can typically find on amazon. They use a USB receiver you plug into any box (so you need to have a USB port - so not for smaller sticks and boxes which don't have a USB port). They work for the most part, but some keys are mapped differently (like menu and back). And don't expect any of the colored keys to work. May as well get a new Buzz remote (either the same as you had), or one of their ARQ series remotes. The ARQ-2xx series looks pretty much like the generic "MX3 remotes" I mentioned above, except that they have been customized to have all buttons working on buzz boxes (like the colored buttons). If you can find one of the BT2xx series buzz remotes, for me those are my favorite (but that is subjective). Worst case, you can pair a PC USB keyboard/mouse and use that (or even use a USB wired set). Not the best option, but you could get it working for the most part.

As nbs mentioned above, your best option is to try to sideload them. Directly loading them from google play store can be a pain in the @#$!. Keep the following in mind: But even if you side load them, there is no guarantee that they don't have their own internal restrictions. At a minimum you would probably need a VPN if they have restrictions.

What type of sub: MAC, XC, M3U ? You double checked all spelling, caps/lowercase, and no extra spaces ? And you are sure it has not expired ? When you are in the server screen, you will see a URL on the top right (http://192.x.x.x:8090). If you go to a PC, and type that URL in (assuming you are not connected to VPN), you will be able to create a server entry using your PC or phone. That way you can cut&paste the URL/username/password to ensure no typos or extra spaces.

What versions to you have installed now ? First of all you don't sideload the Buzz F/W or S/W. They are send via OTA only (with few exceptions if customer services sees a need for small stuff and most of those are already in the downloads section of this forum). And if you try to sideload any Buzz F/W or S/W, you do so at your own risk. Also, where did you get those versions from ? The xrs4900 latest FW is V20220923 if I recall, and the latest S/W is 5.0.953 (which is the one listed here). Keep in mind, the xrs4900 is a pretty old series 4 box (which is still a great box - I have 2 of them), so don't expect too many F/W updates at this stage. It will see it's share of BuzzTV 5 SW updates however. If your box is not at that FW or Software after 48 hours of being poowered up, you can email cs@buzztv.com and give them the MAC address of your box, and your current versions and they can push updates to your box.

The app is integrated into the box. It consists of the LiveTV, VOD and TV Series app which you are now using. When in live TV, you should be able to press the menu button, and on the bottom left you will see the version of BuzzTV that you are running, it should say something like 5.0.xxx)

If you have a portal and separate name and password, then it is an XC (Xtreme) portal. Don't use the M3U, use the XC API login.. You have 4 items to enter (a name - which can be anything, your username, the password and the URL) exactly as they sent you. Username and password are case sensitive. For M3U it would b e a long url which would have included your username and password in the url. This is not what they gave you. Use XC Api login.

The BuzzTV app is already preloaded on all buzz devices (including the classic). For pure IPTV, you do not need to download any additional apps. If you have not defined anything yet, as soon as you click on LiveTV, it should bring up the server screen (if something was defined, you will go straight into live TV, where you can then press the menu button on your remote, select settings->server setting - OR on the remote you should have a "servers" button which will take you straight to that screen). From there you can choose MAC, XC or M3U playlist type server. You choose the ones you want, then click on add new, and enter the info your provider gives you. If they gave you a portal URL, username and password, then odds are that it is an XC type. If they gave you 1 or 2 separate links (playlist and/or epg) then you'd need to enter in in M3U.

You will not see backups for 3rd party apps. That is the responsibility of the 3rd party apps themselves to allow you to export their settings for future import. Buzz already has a backup feature for their BuzzTV app itself, which includes server settings, app settings, favorites, etc... Even on an android phone, it is the app's responsibility to backup it's settings to the cloud. Sure the phone backup remembers what apps were installed and will reinstall upon reset, but unless the app saved it's settings in the cloud somehow, you will have to reconfigure it after it is reinstalled. Hell I remember when google authenticator did not even backup it's entries (or allow you to export) and I lost everything after a reset. That was a pain. I switch to MS authenticator after that, and shortly after, google added cloud sync for their authenticator, but I never bothered going back. Installing the "basic" apps is not a huge effort (I personally keep all the apk for all the apps I use on a share on my NAS (and on a USB stick), and it takes no time to install them if I need to do a reset. Now, if you have something like kodi or streamio installed with piles of plugins, scripts and custom settings, then that is all on those apps to offer a simple way to take a snapshot of the config for easy restore. Buzz boxes are not rooted or bootloader unlocked, so bootloader type backups are probably never going to be an option. Actually Buzz did have a full flash backup ages ago (I think on the old 3000 series), but that turned out to be a nightmare for most average users so it was replaced with the app backup going forward, which seems to suit "most" users just fine.

That looks/sounds like an AI generated response adapted from some other firmware update procedure. I don't know about you, but did you try going to the downloads page ? There is nothing to download there, other than the buzztv logo. I tried with 3 different browsers.

READ the server page. It says to press "i" key for the QR code. And once in QR code, you can switch it to traditional IP mode instead of server cloud based/

Have you tried a hard reset ? Procedure is the same as other boxes. https://stbtalk.com/topic/14739-new-official-x5-firmware-dec-3rd-2025/#findComment-40394 An no, if you have not backed it all up before it hanging, you are out of luck.

Here is the reset procedure. Different box, same procedure however.

Have you tried with any other app or device, just to ensure it is not an issue on your service side ?

The E5 comes with an IR-200 if I recall. As such it has 4 IR programmable buttons. But in order to program those buttons, you need the original remote, in order to point the IR from the original remote to the buzz remote while the buzz remote is in learning mode. But, having said that, if they have someone they know who has a sony TV, usually the basic functions are all the same. Maybe they can borrow it. Sony has been pretty consistent with their remote codes.

First of all BuzzTV 6 is software, not hardware. BuzzTV 6 is presently installed on the Powerstation and the the Linux L1. And there is NO buzz box which has expandable RAM. Not many media boxes do. There are boxes like the xrs4900, U5 and the Powerstation which have options to add internal storage (sata or nvme, depending on the model), but that is all.

On Aptoide, the one you want is not just "Youtube" (from Google Inc), that one is more for phones. The one you want is labeled as "Youtube for Android TV", and the versions all match, and you should have the option to "update" not "install". Since the internal name will match the com.google.youtube.android.tv as shown above. I don't have the anniversary edition to test, but check it out and let us know. And yes Aptoide has piles of apps, you just need to ensure the publisher matches what you are looking for or you could end up with all sorts of apps that are not what you thought they were.

I know you are having issues with both units. But lately, the last 3 boxes I bought for friends, I had to do hard factory resets (even though they were brand new) because I had some odd behaviors and figured it was quicker to just reset than fuss about it later. Honestly, it take less than 10 minutes to reset the box, enter your server info and try it again. Anyhow, it's your choice, but for 10 minutes, I think it is worth a try. Hard reset (different box, same procedure):

Since you are sending them back, I assume there is no harm in doing a hard "pin method" factory reset and see if that helps ?

First of all, this has nothing to do with BuzzTV 6. BuzzTV 6 is the software which is installed on the Powerstation devices and the L1. Is there any question about a BuzzTV box in there ? This is a BuzzTV hardware/software support forum not a TV support forum. If you have a specific box, post under that specific hardware section. For TVs, I don't see the age of a TV being an issue. I am running one of my BuzzTV boxes on an archaic Audiovox TV, and I'm even using the A/V port to connect, since the TV does not even have an HDMI port. If you are having volume inconsistencies of volume/sound between channels, then the problem sounds more like an issue with your iptv service provider (and we don't discuss services here), try using a different service and see if it is just as bad.

All these AI things are the first things that I disable on all my phones, tablet and media boxes. I hate them. But maybe that's just me. Everyone has different opinions. I don't need to tell alexa to turn on my lights, I walk over and flip the switch (most of us need the exercise anyhow). Don't need to tell google to turn on my TV, I just grab the remote and turn it on. I get annoyed even on ma new media box when I go to search and it tries to enable the voice remote to speak into it. I keep hitting deny and can't wait to see "deny all the time" because it is just annoying. If anyone ever decided to add such a feature, they better offer an option to turn it off completely.

I was going to ask him to do that, but figured I wanted to see if it is a problem out of the box, so at least I can let aab know to basically adjust updates accordingly to avoid useless calls from new box owners. You have 5.30.304 on an orginal classic or classic anniversary edition ? Just curious. I was going to get him to factory reset, just to see if it is a "new box" problem. And then if it still didn't work, it would have been a aptoide update I was going to get him to do. He can follow instruction pretty well, but is not very tech savvy with these boxes and he recently retired, and moved from Montreal, to clear across the country to Vancouver, on the island, so I can't just drop by and try a few things like I used to Thanks

My buddy already had a few buzz boxes and last one he got was was a Buzz Classic. He asked me which one I would recommend this time around (since we wants to retire his old xpl3000 - which had a good run - and still runs), so I recommended the new Buzz Classic Anniversary edition, since he already like his original Buzz Classic. Well he got it this morning and decided to start configuring it. I guided him through backing up his servers/favorites from his original Classic and restoring on his new box and all went smooth. However, when he tried to launch youtube, he got the same message another user was getting on his B5 recently. Youtube is not supported on this device. Asked him to check the firmware and software version running on his box, and he has V20250412 with 5.0.946 (not that this portion makes a diff for this case): And for Youtube version, he has 3.01.005 (which happens to be the same as on my mom's B5 I checked this weekend): Even though my mom's B5 has the same version and works well, I also checked my original Buzz Classic at home and I have youtube (com.google.android.youtube.tv) version 5.30.304 on my original Classic. I don't have the Classic "Anniversary edition", even though I recommend it always to friends, but would someone who has an Anniversary edition please check the above version numbers and tell me if yours match ? And if Youtube works ? I have told him to try a factory reset (since it is brand new and has not done any customizing on it yet), but just curious what versions others are running, and if it works. Thanks

So we create a new thread for a wishlist, because the first STICKY in the Powerstation category is not self explanatory ?

How a device recovers from a standby will vary from one chipset to the other. Because of that I never even bother with standby. Just way too annoying with many devices (not just buzz). Hell, even laptops crap out their wifi connections after standby or hibernates. 90% of my devices are now hardwired (does not make them immune to network issues - but it is better). But the one thing I decided many years ago, is that media boxes are just not worth putting in standby mode. Take all of 45 seconds to boot them clean from scratch, and when it is a clean boot, they typically always initialize properly. Instantaneous gratification of the box turning on instantly, just to find out some hardware stayed asleep, is just not worth it. Why not change the powerkey definition from standby to shutdown (which in my opinion should be the default) and save yourself all the headaches for now. If it can be fixed, I am sure Buzz will eventually look at it. If you want to debug/test it any further, then obviously a pin hole hardware type factory reset should be the first thing to do to ensure there is nothing latched somewhere during some previous update.