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Do you have Bluetooth disabled ? If so, enable it. It can affect the WiFi radio also. If it is enabled, try to toggle it (off, wait 5 second, on again).

I did not want to bring it up here, but my box never worked with wifi. Like when wifi is enabled, it cant find any networks and quickly turns wifi off on it own. Luckily I have wired connection for my current set up. Couple of times, I took to friends place, same issue, wifi could not find any networks so could not use the device. Let me try the Menu way of update and report back.

Also, I did only once have an xrs4900 where after a pin reset, it would not take the first BuzzTV update over a wired connection (very strange). I had to switch to wireless for the first one, and it was fine after that for subsequent updates. Bizarre, but only say it once. Maybe try swapping from one type of connection to the other if all else fails. Go to LiveTV, Menu->settings->check updates for the BuzzTV update.

From home page. Is there a difference?

stick to one thread less confusing

are you updating from menu or home page?

Could be both Something could have changed at the server end

Thanks. Will do. Curious, does this sound like something wrong with my box or my service? Not knowing much, I am assuming it is the former. Because, I see all my channel line up and all VOD Titles. And the fact that 10% of the channels are woking and I was able to watch Titles on the VOD before. Just curious.

Wait for allaboutbuzz

Hi, I have an XR4000. I When I did my reset, the version of the box stays at 5.0.766 (Firmware V20220919) It does not get the latest version. I did try hitting 2015, and it says, No beta updates available for you. Also a weird thing, when I am on Live Tv, I saw an overlay that said, "New update has been installed. Buzz 5 v5.0.919" But when I got to my update screen, it still says 5.0.766 no matter how many time I restart my box or how many times I hit "Check Update". How do I get the latest update?

Hi, I have an XR4000. It worked fine for sometime. Lately I get "Media format not supported" error for 90% of my Live TV channels. And 100% error for VOD and TV Series. Even the stuff I watched before get this error now. I tried, changing to secondary player and even external VLC Player, still the same issue. I have been with the same provider for a while now. I did a soft reset and also a hard reset (tooth pick) and still the issue remains. Version When I did my reset, the version of the box stays at 5.0.766 (Firmware V20220919) It does not get the latest version. I did try hitting 2015, and it says, No beta updates available for you. I did DM @allaboutbuzz and asked if a new version can be pushed to my device. Awaiting response. Also a weird thing, when I am on Live Tv, I saw an overlay that said, "New update has been installed. Buzz 5 v5.0.919" But when I got to my update screen, it still says 5.0.766 no matter how many time I restart my box or how many times I hit "Check Update". What are my options now?

do a hard (pin) reset

I tried different tvs and sockets,and new hdmi cables same results

also, have you tried to connect directly to wall and tried a different wall outlet?

Customer service will respond. Which email addy did you use?

have you tried a different hdmi cable or a different port on tv?

Yes absolutely

are you using the power supply that came with it?

Just received my box yesterday connected everything and the only thing that the box does is turn on and off when it's on I see the buzz logo and then it turns off customer service doesn't answer or respond to emails has anyone else experienced this problem

P6 is almost here fellows June 2024 Can hardly wait to have one. Bravo to Team Buzz for the new product

I could never deal with firesticks. But the 4500 is still pretty capable. Not the fastest box, but for basic IPTV, it is still pretty usable.

The more i learn all the features and get used to my U5, the more i love it. This is a terrific Streaming box. Even after i buy your newest tech, i will keep the U5 as my standby. At first it was nothing but headaches because i'm a tech idiot. But once i figured out what the hell i was doing, i fell in love with the box. I have forgotten my XRS4500 and my Firestick4k.

it's strange there was a thread about this on the facebook group but it got deleted

I've found from suspend if the widget doesn't receive an API request update the weather will display the last info it received. If I shut down or restart the box the caches will clear and you will get the "weather not available" message. If you change to one of the other Home Screens a message will pop up "too many request", so it's appears there are too many API calls and it's getting locked out from the suppliers servers until it resets. I've left this with allaboutbuzz and CS to sort out. Thanks for your help and feedback.