XRS4500 now tells me "Media format not supported"

[Porkazil]

i just changed the serverid, example:   1.serverid.com    changed to    7.serverid.com

[allaboutbuzz]

17 hours ago, Porkazil said:

issue has been resolved by changing server id to a new server id.

thanks all

 

pzil

Changing the server url to a new one is what they mean

As I suggested this over PM

 

[Porkazil]

great thanks the help.

[dishuser]

you're a troll

you agree with someone who got issues resolved by calling it a piece of shit

go away troll

far,far away

[Emporium]

Guess we know who we won't bother to try to help. Even though it is probably one simple setting that is wrong.  What a first post.

If it is freezing and rebooting, did you ever contact buzz cs to see if it was just possibly just one bad box ?  Their CS would have have surely offered to fix or replace it considering it was, and still is, within warranty period.  A bad box can happen no matter what you buy.  But where a company shines is how they stand behind their products.

We identified an issue with one particular service and the "catch-up" feature on Sunday afternoon.  Dev was advised of the issue and how to replicate it, and the fix was released earlier today.  Not many company gives you such a quick turnaround for fixes.  They listen to their user base, and try to prioritize critical issues.

 

 

[Tog]

Just get a "VLC" player installed  on your Buzz box,plays everytime,my X5 box would not play back recored programs either

[dishuser]

16 minutes ago, Tog said:

Just get a "VLC" player installed  on your Buzz box,plays everytime,my X5 box would not play back recored programs either

vlc comes preinstalled

[nbs.]

3 hours ago, Tog said:

Just get a "VLC" player installed  on your Buzz box,plays everytime,my X5 box would not play back recored programs either

Why are you posting in an old thread? Also you never brought up playback issue before

[viduka]

Hi, can I resurect this thread, Im now having the same issue when I do a recording "media format not supported" when I try & playback.

Any advice gratefully recd, thanks in advance. Box 4500, running lastest updates.

[dishuser]

4 hours ago, viduka said:

Hi, can I resurect this thread, Im now having the same issue when I do a recording "media format not supported" when I try & playback.

Any advice gratefully recd, thanks in advance. Box 4500, running lastest updates.

posting latest updates is useless

what are the firmware/software versions?

what video player are you using?

what stream format?

post anything that can help you get help

[viduka]

As requested.

Firmware - v20220106, software IPTV V 5.0.906, Video player - Primary, Stream format- Auto.

Hope this helps.

 

[nbs.]

1 hour ago, viduka said:

As requested.

Firmware - v20220106, software IPTV V 5.0.906, Video player - Primary, Stream format- Auto.

Hope this helps.

 

Your firmware isn't up to-date 

[viduka]

Ok, well I tried to update the firmware before i posted the details on here,  & its saying v20220106  is the latest.

 Can I force an update somehow then ?

[Emporium]

On my xrs4500 I just checked and I have V20220919 (which I believe is the latest public release - but I could be wrong).

Send your MAC address to allaboutbuzz and he can probably push the latest to your box.

[nbs.]

Now you can see why it's important to post firmware info.

[viduka]

Right, to hopefully put this to bed.

For some reason my 4500 had not shown any firmware update reqd, thanks To allaboutbuzz for sorting that for me. He was however, unsure whether it had anything to do with, or would solve my problem.

Anyway, I have done the firmware update & played around with the stream formats & it appears the recordings are playing back at the moment after moving the format from auto to TS.

Fingers crossed, that's the end of it.

Thanks for everyones help & should anyone else have the same issue, hopefully this will help.