Porkazil Posted December 11, 2022 Share Posted December 11, 2022 any help here would be great. i have two xrs4500 boxes, and today it got an update firmware v20220914, now i get errors with MEDIA FORMAT NOT SUPPORTED. so when i click on BuzzTV5 loads properly shows menu and guide but give this error. must be a media player issue with this update. Doesn't allow me to watch live tv anymore, but my other box is firmware v20220106 and i can watch live tv. what has happened and how can i get to watch live tv again on that box. anyone with knowledge and understanding would be great, and what to do here, who do i contact ? thanks in advance. pzil. Quote Link to comment Share on other sites More sharing options...
Emporium Posted December 11, 2022 Share Posted December 11, 2022 Have you tried changing the media player ? Menu->settings->configuration and you should have video player right on top for live TV. Should have Primary and Backup. Choose the opposite of what you have selected now. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 I don't know of any firmware updates that have gone out recently Hit the menu button and post what buzz version you have Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 BuzzTV 5 firmware; 2.220914 itpv ver: 5.0.793 i find this very strange. i tried changing the Player but still doesn't work, i reset box same issue. Pzil. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 16 minutes ago, Porkazil said: BuzzTV 5 firmware; 2.220914 itpv ver: 5.0.793 i find this very strange. i tried changing the Player but still doesn't work, i reset box same issue. Pzil. Pm allaboutbuzz with all your info 1 Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 i know figured out what has happened, my box had gotten updated with the Beta version of: firmware: V20220919 iptv version: 5.0.766 my other box never got this update and now my live tv does not work. i need to somehow get off this firmware version and go back to: firmware: V20220106 iptv version: 5.0.793 Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 i would love to know why my box got updated with the Beta version? and how to get back to the previous version. do you think i can download the firmware from the download section and try to get out of this beta version? XR4500-update-V20211108 V20211108 Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 its not beta anymore Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 11, 2022 Share Posted December 11, 2022 did your one box come with a bt-300? Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 so then how come my other box never got this update, i go to update page and says my box is updated. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 2 minutes ago, Porkazil said: so then how come my other box never got this update, i go to update page and says my box is updated. maybe you dont know how to update the buzz 5 software Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 not sure what that means, i am familiar with these boxes. i know how to update the boxs, is there another way of doing this? I know i can force the beta update by pressing: 2015 from the remote. but i don't trust that version. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 As i mentioned already there is no beta anymore To update buzz5 software you hit menu button,,settings ,check update Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 "did your one box come with a bt-300?" no it did not. i am at a loss here. i am thinking of reinstalling the xrs4500 box with older firmware listed on this site called: Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 why not wait till tomorrow for them to fix it? Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 "why not wait till tomorrow for them to fix it?" who is gonna fix it and how will they know my issue exists? just asking? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 I asked you to pm all your info to allaboutbuzz He is the buzz dev Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 yes, i did, sorry misunderstood. I sent him a message earlier today. thanks again lets see what happens. Pzil Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 11, 2022 Share Posted December 11, 2022 he should be here tomorrow afternoon Quote Link to comment Share on other sites More sharing options...
Emporium Posted December 11, 2022 Share Posted December 11, 2022 I know that in some cases, if you do a factory reset on some boxes, it will download and install BuzzTV 5. It was in beta back in the days, but it is no longer beta. If you do download beta, that is not a problem, because within minutes of powering back up, it will find the latest buzztv 5 version and download and install that, and you will be at the latest (non-beta) version. But like nbs said. allaboutbuzz is the best person to sort this out for you. 1 Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 11, 2022 Author Share Posted December 11, 2022 i have been using BuzzTV5 with no issue, again, everything works except for the LIVE TV player, TV guide comes up and loads properly it messed up the player and now just get message saying Media format not supported Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 11, 2022 Share Posted December 11, 2022 25 minutes ago, Porkazil said: i have been using BuzzTV5 with no issue, again, everything works except for the LIVE TV player, TV guide comes up and loads properly it messed up the player and now just get message saying Media format not supported ya we know 1 Quote Link to comment Share on other sites More sharing options...
Porkazil Posted December 13, 2022 Author Share Posted December 13, 2022 issue has been resolved by changing server id to a new server id. thanks all pzil 2 Quote Link to comment Share on other sites More sharing options...
sea157 Posted December 13, 2022 Share Posted December 13, 2022 4 hours ago, Porkazil said: issue has been resolved by changing server id to a new server id. thanks all pzil So are you saying you got a new server? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, sea157 said: So are you saying you got a new server? That's not what he said 1 Quote Link to comment Share on other sites More sharing options...
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