Emporium Posted September 28, 2022 Posted September 28, 2022 29 minutes ago, Dynas said: After my update my Volume control will not control the sound on my X5 Is it like the volume of the X5 stuck at max ? I have seen that toggle to "MAX VOLUME" on occasion after an update. From home screen, select Settings icon on top, then Settings, BuzzTV Utilities, Volume Control. There is an option for "force max volume". Disable that, and the remote will not control the volume setting on the X5. Quote
Flyinghigh Posted September 29, 2022 Posted September 29, 2022 Gheesh, guess I am just catching up. My x5 says I have the latest updates. However, it shows V20220624. Can someone update this device? Quote
nbs. Posted September 29, 2022 Posted September 29, 2022 4 minutes ago, Flyinghigh said: Gheesh, guess I am just catching up. My x5 says I have the latest updates. However, it shows V20220624. Can someone update this device? Here are the files to use Basically need to put the 3 files onto the root of an SD Card The SD Card must be min 2GB, no bigger than 64GB Formatted to FAT32 https://mega.nz/folder/TIlUzZhR#vIOZKq43u3MS3Y3zoFHdkQ It will reset your box, but it will take it to 20220811 FW, which from there can get all Future OTAs You can use this to help others individually as well if you want to via PM or Email. Here is the How To Video for it as well https://mega.nz/file/CJtxhb7I#TcHg2uOdPghzRQmipi7sMd5A3-ZcOz8sticOYByRuB0 The whole process takes about 3-5 Minutes till it boots back in. But this will fix any box with 0624 FW. Quote
Flyinghigh Posted September 29, 2022 Posted September 29, 2022 What? So now I have to be a tech to keep my Buzztv box updated? Is there a way for this particular box to be updated without all this? Quote
Emporium Posted September 29, 2022 Posted September 29, 2022 5 minutes ago, Flyinghigh said: What? So now I have to be a tech to keep my Buzztv box updated? Is there a way for this particular box to be updated without all this? This was a one time glitch. And out of the 10 buzz boxes I have, this was the only time this has ever been required. After this update the box will take updates like all the other boxes. Quote
dishuser Posted September 29, 2022 Posted September 29, 2022 6 minutes ago, Flyinghigh said: What? So now I have to be a tech to keep my Buzztv box updated? Is there a way for this particular box to be updated without all this? nope you can return it and they'll do it for you Quote
Flyinghigh Posted September 29, 2022 Posted September 29, 2022 So if I don't do this, my device won't be updated anymore? Why do I have to go out and buy a micro sd card? What if I don't have a computer to do this on? Does all that mean my box, that is less than a year old, will never be updated again? Quote
Emporium Posted September 29, 2022 Posted September 29, 2022 Just now, Flyinghigh said: So if I don't do this, my device won't be updated anymore? Why do I have to go out and buy a micro sd card? What if I don't have a computer to do this on? Does all that mean my box, that is less than a year old, will never be updated again? No. As DU mentioned above. Contact Buzz and they will arrange to do this for you. Contact Cs@buzztv.com Quote
Flyinghigh Posted September 29, 2022 Posted September 29, 2022 Okay, I will send an email. These update issues with Buzztv sure do need to be worked out. Quote
dishuser Posted September 29, 2022 Posted September 29, 2022 13 minutes ago, Flyinghigh said: Okay, I will send an email. These update issues with Buzztv sure do need to be worked out. it only happened to a couple of dozen of us it was an easy fix Quote
Opazzno_NooB Posted October 1, 2022 Posted October 1, 2022 After updating to the latest firmware, half of the channels show half no, it gives an Unknown stream error, why did it happen? Quote
Opazzno_NooB Posted October 1, 2022 Posted October 1, 2022 but how to do it? I don't know, tell me. Quote
Emporium Posted October 1, 2022 Posted October 1, 2022 1 hour ago, Opazzno_NooB said: but how to do it? I don't know, tell me. Going from memory, since I am not in front of my TV, but hit the "menu", "settings", "Configuration", and I believe it is the first option for LiveTV Player. depending on your version of software, it could say "Primary", "default", "Backup, "Secondary",etc.. there are 2 options. Select the other one of what is presently selected. 1 Quote
Flyinghigh Posted October 1, 2022 Posted October 1, 2022 Dishuser, you say it only happened to a few. I would say there are many that have this box, most likely all that have been sold, and don't know, they have to go to a support group to find out that the box is not updated. This box is brand new and is stuck at the old update. My box says it is updated, and it actually is not. So how many non-techie user are seeing this same thing and don't know any better? Most users go by what the box says. That shows it is up-to-date. If I hadn't come here and seen the thread, I wouldn't know the difference. Oh, and the easy fix..... I beg to differ as a general user of this box. Just my opinion, of course. 1 Quote
nbs. Posted October 1, 2022 Posted October 1, 2022 (edited) The issue was caused by an outside source not notifying buzz of a security update The number of units with the June firmware is small under 100 and a fix was issued If the fix didn't work or the customer wasn't techy enough to do the fix an exchange is arranged. I think that is good service. Edited October 1, 2022 by nbs. 1 Quote
Flyinghigh Posted October 1, 2022 Posted October 1, 2022 Wasn't an exchange offered to me. Send it out or have a sd card mailed and do it myself. I stand by my comments of there are boxes out there and the consumer doesn't know the difference. That is not good customer service. 1 Quote
nbs. Posted October 1, 2022 Posted October 1, 2022 So if you send it out and you get a working box back what's the issue? Despite your assumption that there are many (there isnt) how would you suggest buzz contact them? Quote
Emporium Posted October 1, 2022 Posted October 1, 2022 (edited) 14 minutes ago, Flyinghigh said: Wasn't an exchange offered to me. Send it out or have a sd card mailed and do it myself. I stand by my comments of there are boxes out there and the consumer doesn't know the difference. That is not good customer service. If you are tech capable enough, then there is no point of going through the hassle of swapping out the box. It is longer for both Buzz and the End user. If user is completely tech zero, that is a different story. At least Buzz is not abandoning them (like I've seen many other companies do). And what would you recommend ? This is not a car, where I have a legal registry of all who purchased it, that I can send out a service bulletin. Many people don't even care about updates, and are happy with what they have. I have 2 xrs4900 boxes and I left one of them on firmware 4.0.xxx instead of upgrading to 5.0.xx branch (for over a year), simply because the "wife" - who is not tech savvy - was happy with the box as it is, and any changes were not often welcome by her. Should users experience an issue with their box, they would seek out help from customer support and would then be provided the required info. It is an unfortunate firmware glitch. It happens. I think Buzz has stepped up to the plate by fixing it, offering the files and instructions to those who can do it themselves, and offering an exchange to those who don't feel comfortable to do it themselves. Don't know what more you can expect from a $250 box. Not many companies step up to the plate like that. Actually Amazon was even worse when they got into an argument with google and pulled the play store from all of there devices a few years ago. Didn't all users pay to have a "true" android box with google services ? Oh, now without their consent, they found themselves with neutered devices. And took them ages to build up their "store". Edited October 1, 2022 by Emporium 2 Quote
Flyinghigh Posted October 1, 2022 Posted October 1, 2022 Well, 1st of all, CS never offered me a replacement. I was given the choice to send it back or get the sd card and do it myself. Nothing else. "What's the problem if I get a replacement box"? Well, I would be without a device to watch TV. So how fast do you think it will be to send it out and get it back? Mind you, no TV for that long. How to contact them? Well, surely Buzz knows who they shipped the boxes to. Maybe reach out to the mailing address. After all, these boxes will never update, and it shows as if it is. Many don't want the updates? Are you saying there is no reason to update my box? There are no changes in these updates to fix stuff? What about security patches? Nothing in the updates for that either? Don't update the box? Only happened a few........ Those poor "few" people have a box that will never update and show it is up-to-date. No problem.........A few dozen or 100's, does it really matter? Boxes are out there that will never update unless the consumer finds this site and thread to know their box is not up-to-date. Is that accurate? Oh, and my box is not returnable according to cs. 1 1 Quote
nbs. Posted October 1, 2022 Posted October 1, 2022 You need to stop being such a drama queen They gave you an option to send it back and get it fixed No tv oh my God!!!!!! 2 Quote
Flyinghigh Posted October 1, 2022 Posted October 1, 2022 "Drama queen"? Man, the folks here at Buzz are some professional folks. But anyway, what about my other questions? Also, I wasn't aware you had access to my personal communications with CS. My bad, I will just ask you next time. 1 Quote
dishuser Posted October 1, 2022 Posted October 1, 2022 why do I keep seeing monkeys flinging poop? Quote
Flyinghigh Posted October 1, 2022 Posted October 1, 2022 (edited) Wow. How about we stick to answering the questions. Dishuser, Buzztv would do way better without your comments. Edited October 1, 2022 by Flyinghigh 2 1 Quote
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