sunnyc Posted July 22, 2022 Share Posted July 22, 2022 I am a new user to this device. So far, I love the device. I have one annoying problem. Every now and then when I disconnect and connect power the device constantly cycles thru boot. Home screen will appear for a fraction of time and will boot. LED will go blue to red and keep cyclces. I tried disconnecting and reconnecting power, sometime it helps. I am running the latest firmware dated 14th July. Quote Link to comment Share on other sites More sharing options...
Ryu Posted July 22, 2022 Share Posted July 22, 2022 try to factory reset. by reseting you will loose all server info and other apps those never came with box. Quote Link to comment Share on other sites More sharing options...
sunnyc Posted July 22, 2022 Author Share Posted July 22, 2022 Is there a way to do a physical factory reset? I don't see any tiny hole or reset button on the device? Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 22, 2022 Share Posted July 22, 2022 Same procedure 1 Quote Link to comment Share on other sites More sharing options...
sunnyc Posted July 22, 2022 Author Share Posted July 22, 2022 factory reset worked. Thanks 2 Quote Link to comment Share on other sites More sharing options...
Ryu Posted July 22, 2022 Share Posted July 22, 2022 cool beans 1 Quote Link to comment Share on other sites More sharing options...
3Sam Posted July 23, 2022 Share Posted July 23, 2022 I have the X5 128 that worked perfectly from June 2022 til now. It works for awhile and then it start to reboot. I have disconnected and reconnected and it works for awhile and then starts rebooting. Any help/support ax to what to do is appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
PapaS Posted July 23, 2022 Share Posted July 23, 2022 13 minutes ago, 3Sam said: I have the X5 128 that worked perfectly from June 2022 til now. It works for awhile and then it start to reboot. I have disconnected and reconnected and it works for awhile and then starts rebooting. Any help/support ax to what to do is appreciated. Thanks https://stbtalk.com/index.php?/topic/3138-x5-constantly-cycles-thru-boot/&do=findComment&comment=13488 1 Quote Link to comment Share on other sites More sharing options...
3Sam Posted July 24, 2022 Share Posted July 24, 2022 I performed a factory reboot . It worked for about 3 hours and then it started rebooting again. Any more suggestions will be appreciated. thanks Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 24, 2022 Share Posted July 24, 2022 38 minutes ago, 3Sam said: I performed a factory reboot . It worked for about 3 hours and then it started rebooting again. Any more suggestions will be appreciated. thanks hard (pin) reset 1 Quote Link to comment Share on other sites More sharing options...
sunnyc Posted July 24, 2022 Author Share Posted July 24, 2022 Follow the video(shows for a different device, but identical for X5) in this post which shows how to do hard reset (using the AV input). One thing to keep in mind is, you have to feel the reset before you reinsert the power. Quote Link to comment Share on other sites More sharing options...
3Sam Posted July 24, 2022 Share Posted July 24, 2022 I followed the video - Pressed the reset with toothpick and then reinserted the power and waited for reset to occur. Today I noticed that even with the power off for tv and x5 that the red light comes on and turns off forb awhile. then later it repeats that action again. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 24, 2022 Share Posted July 24, 2022 You hold the pin in until the recovery screen appears then you select reset Quote Link to comment Share on other sites More sharing options...
3Sam Posted July 24, 2022 Share Posted July 24, 2022 That's exactly what I did. Am I doing something wrong? Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 24, 2022 Share Posted July 24, 2022 Contact buzz with your issue Quote Link to comment Share on other sites More sharing options...
3Sam Posted July 24, 2022 Share Posted July 24, 2022 Thanks very much. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted July 26, 2022 Share Posted July 26, 2022 On 7/24/2022 at 4:41 PM, 3Sam said: Thanks very much. I believe this was solved over the Phone with one of our support agents Please confirm though Quote Link to comment Share on other sites More sharing options...
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