X5 constantly cycles thru boot

[sunnyc]

I am a new user to this device.  So far, I love the device.  I have one annoying problem.  Every now and then when I disconnect and connect power the device constantly cycles thru boot.  Home screen will appear for a fraction of time and will boot. LED will go blue to red and keep cyclces.  

I tried disconnecting and reconnecting power, sometime it helps.  I am running the latest firmware dated 14th July.

 

[Ryu]

try to factory reset. by reseting you will loose all server info and other apps those never came with box.

[sunnyc]

Is there a way to do a physical factory reset?  I don't see any tiny hole or reset button on the device?

[nbs.]

Same procedure 

 

[sunnyc]

factory reset worked.  Thanks

 

[Ryu]

cool beans

[3Sam]

I have the X5 128 that worked perfectly from June 2022 til now. It works for awhile and then it start to reboot. I have disconnected and reconnected and it works for awhile and then starts rebooting.  Any help/support ax to what to do is appreciated.

Thanks

[PapaS]

13 minutes ago, 3Sam said:

I have the X5 128 that worked perfectly from June 2022 til now. It works for awhile and then it start to reboot. I have disconnected and reconnected and it works for awhile and then starts rebooting.  Any help/support ax to what to do is appreciated.

Thanks

https://stbtalk.com/index.php?/topic/3138-x5-constantly-cycles-thru-boot/&do=findComment&comment=13488

[3Sam]

I performed a factory reboot .  It worked for about 3 hours and then it started rebooting again.  Any more suggestions will be appreciated.  

thanks

[dishuser]

38 minutes ago, 3Sam said:

I performed a factory reboot .  It worked for about 3 hours and then it started rebooting again.  Any more suggestions will be appreciated.  

thanks

hard (pin) reset

[sunnyc]

Follow the video(shows for a different device, but identical for X5) in this post which shows how to do hard reset (using the AV input).  One thing to keep in mind is, you have to feel the reset before you reinsert the power.  

[3Sam]

I followed the video - Pressed the reset with toothpick and then reinserted the power and waited for reset to occur.  Today I noticed that even with the power off for tv and x5 that the red light comes on  and turns off forb awhile. then later it repeats that action again.

[nbs.]

You hold the pin in until the recovery screen appears then you select reset

[3Sam]

That's exactly what I did.  Am I doing something wrong?

[nbs.]

Contact buzz with your issue 

[3Sam]

Thanks very much.

[allaboutbuzz]

On 7/24/2022 at 4:41 PM, 3Sam said:

Thanks very much.

I believe this was solved over the Phone with one of our support agents
Please confirm though