brewerX5 Posted September 20 Share Posted September 20 Problems: Ethernet connection is not working (but the WiFi is) - "Ethernet not connected" When VPN is on, the error message is "Cannot load portal: Failed to connect to line.protv.cc/###.###.###.# (port 80) from /###.##.#.### (port xxxxx). However, when VPN is off, the system works in WiFi mode. These problems started after moving some hardware. Everything work well (ethernet, VPN) before the change. Was Working Setup: WiFi Modem and Router (2 separate units) were connected to a MoCA box and Desktop Computer. BuzzTV5 box and TV were connected by Ethernet through MoCA box. What Changed: Eliminated the MoCA boxes. Moved the Modem and Router to be connected to the TV/BuzzTV5 box. Desktop is now on WiFi Any help on diagnosing this is appreciated. Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 20 Share Posted September 20 Wifi has nothing to do with buzz 5 Please post in your receiver forum Quote Link to comment Share on other sites More sharing options...
brewerX5 Posted September 20 Author Share Posted September 20 22 minutes ago, nbs. said: Wifi has nothing to do with buzz 5 Please post in your receiver forum OK. I will. However, are there settings in Buzz 5 that might solve the problem. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 20 Share Posted September 20 28 minutes ago, brewerX5 said: Problems: Ethernet connection is not working (but the WiFi is) - "Ethernet not connected" When VPN is on, the error message is "Cannot load portal: Failed to connect to line.protv.cc/###.###.###.# (port 80) from /###.##.#.### (port xxxxx). However, when VPN is off, the system works in WiFi mode. These problems started after moving some hardware. Everything work well (ethernet, VPN) before the change. Was Working Setup: WiFi Modem and Router (2 separate units) were connected to a MoCA box and Desktop Computer. BuzzTV5 box and TV were connected by Ethernet through MoCA box. What Changed: Eliminated the MoCA boxes. Moved the Modem and Router to be connected to the TV/BuzzTV5 box. Desktop is now on WiFi Any help on diagnosing this is appreciated. It sounds like you already answered your own question The server doesn't work with your VPN Some servers block VPNs, or do IP Locks now as well So it could be locked to your IP of your ISP. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 20 Share Posted September 20 Just now, brewerX5 said: OK. I will. However, are there settings in Buzz 5 that might solve the problem. There aren't any settings in the Buzz 5 app that would overcome this. The issue sounds like the server you're trying to use no longer works with your VPN or you could try a different city or country on your VPN. Maybe they just blocked the IP of the VPN you're using. Quote Link to comment Share on other sites More sharing options...
brewerX5 Posted September 20 Author Share Posted September 20 1 minute ago, allaboutbuzz said: There aren't any settings in the Buzz 5 app that would overcome this. The issue sounds like the server you're trying to use no longer works with your VPN or you could try a different city or country on your VPN. Maybe they just blocked the IP of the VPN you're using. OK. I will try a different country. But all I did was unplug one set up and set up the other. This took about 1 hour. Not sure that VPN lock would coincide with my changes. Maybe I'm that unlucky. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 20 Share Posted September 20 4 minutes ago, brewerX5 said: OK. I will try a different country. But all I did was unplug one set up and set up the other. This took about 1 hour. Not sure that VPN lock would coincide with my changes. Maybe I'm that unlucky. The IP addresses that VPNs give users in most cases are being used by 1000s of people at the same time I have noticed that they get blocked eventually by services like cloudflare, which most servers use. Quote Link to comment Share on other sites More sharing options...
brewerX5 Posted September 20 Author Share Posted September 20 I changed the VPN location. That fixed part 2 of the problem. Thank you. Part 1 of the problem. Ethernet connection is not working (but the WiFi is) - "Ethernet not connected" is still an issue. Below is the picture of the setup (not tidied up yet). Coax to Modem, Modem Ethernet to Router WAN, Router LAN4 to Buzz5. Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 20 Share Posted September 20 Assuming you have tried different ethernet cables ? Tried a different port on the router ? Do any lights come on on the ethernet port on the router or X5 side ? Same router ? Didn't change anything on the router ? Quote Link to comment Share on other sites More sharing options...
gig63 Posted September 20 Share Posted September 20 I'm looking at the back of your router the two connections you have is one to tv and one to buzz box the one going to your tv is plugged into the blue connection on the router that one is there for the hard wire coming into the house from your provider I could be wrong Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 20 Share Posted September 20 (edited) 10 minutes ago, gig63 said: I'm looking at the back of your router the two connections you have is one to tv and one to buzz box the one going to your tv is plugged into the blue connection on the router that one is there for the hard wire coming into the house from your provider I could be wrong The yellow wire going to the BLUE connector (WAN) it is connected properly to the MODEM ethernet connection (COAX from ISP, to Modem, which then converts to ethernet, which goes into Router WAN port). Connection going to TV, I assume is the Black cable, which is connected to the other Orange port. So there is a total of 3 ethernet cables to the router. From Modem to router is yellow cable connected to Blue connector on router. Black cable from orange port of router, probably goes to TV. And then the last yellow cable is connected to Buzz. Try swapping the connections on the router for the TV and the Buzz, just to make sure ports are not the issue. Edited September 20 by Emporium 4 Quote Link to comment Share on other sites More sharing options...
Ryu Posted September 20 Share Posted September 20 also, make sure ethernet cable thats connected to buzz device is properly seated on both ends and you hear proper click sound. 1 Quote Link to comment Share on other sites More sharing options...
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