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Cannot load portal: failed to connect - Note: Works without VPN but not with VPN


brewerX5

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Problems:

  1. Ethernet connection is not working (but the WiFi is) -  "Ethernet not connected"
  2. When VPN is on, the error message is "Cannot load portal: Failed to connect to line.protv.cc/###.###.###.# (port 80) from /###.##.#.### (port xxxxx).  However, when VPN is off, the system works in WiFi mode.

These problems started after moving some hardware.  Everything work well (ethernet, VPN) before the change.

Was Working Setup:

WiFi Modem and Router (2 separate units) were connected to a MoCA box and Desktop Computer.

BuzzTV5 box and TV were connected by Ethernet through MoCA box.

 

What Changed:

Eliminated the MoCA boxes.

Moved the Modem and Router to be connected to the TV/BuzzTV5 box.

Desktop is now on WiFi

 

Any help on diagnosing this is appreciated.

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28 minutes ago, brewerX5 said:

Problems:

  1. Ethernet connection is not working (but the WiFi is) -  "Ethernet not connected"
  2. When VPN is on, the error message is "Cannot load portal: Failed to connect to line.protv.cc/###.###.###.# (port 80) from /###.##.#.### (port xxxxx).  However, when VPN is off, the system works in WiFi mode.

These problems started after moving some hardware.  Everything work well (ethernet, VPN) before the change.

Was Working Setup:

WiFi Modem and Router (2 separate units) were connected to a MoCA box and Desktop Computer.

BuzzTV5 box and TV were connected by Ethernet through MoCA box.

 

What Changed:

Eliminated the MoCA boxes.

Moved the Modem and Router to be connected to the TV/BuzzTV5 box.

Desktop is now on WiFi

 

Any help on diagnosing this is appreciated.

It sounds like you already answered your own question

The server doesn't work with your VPN

Some servers block VPNs, or do IP Locks now as well
So it could be locked to your IP of your ISP.

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Just now, brewerX5 said:

OK. I will.  However, are there settings in Buzz 5 that might solve the problem.

There aren't any settings in the Buzz 5 app that would overcome this.

The issue sounds like the server you're trying to use no longer works with your VPN or you could try a different city or country on your VPN. Maybe they just blocked the IP of the VPN you're using.

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1 minute ago, allaboutbuzz said:

There aren't any settings in the Buzz 5 app that would overcome this.

The issue sounds like the server you're trying to use no longer works with your VPN or you could try a different city or country on your VPN. Maybe they just blocked the IP of the VPN you're using.

OK.  I will try a different country.  But all I did was unplug one set up and set up the other.  This took about 1 hour.  Not sure that VPN lock would coincide with my changes.  Maybe I'm that unlucky.

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4 minutes ago, brewerX5 said:

OK.  I will try a different country.  But all I did was unplug one set up and set up the other.  This took about 1 hour.  Not sure that VPN lock would coincide with my changes.  Maybe I'm that unlucky.

The IP addresses that VPNs give users in most cases are being used by 1000s of people at the same time
I have noticed that they get blocked eventually by services like cloudflare, which most servers use.

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I changed the VPN location.  That fixed part 2 of the problem.   Thank you.

 

Part 1 of the problem.  Ethernet connection is not working (but the WiFi is) -  "Ethernet not connected" is still an issue.

Below is the picture of the setup (not tidied up yet).  Coax to Modem, Modem Ethernet to Router WAN, Router LAN4 to Buzz5.

20240920_125243.jpg

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I'm looking at the back of your router the two connections you have is one to tv and one to buzz box   

the one going to your tv is plugged into the blue connection on the router that one is there for the hard wire coming into the house from your provider

I could be wrong

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10 minutes ago, gig63 said:

I'm looking at the back of your router the two connections you have is one to tv and one to buzz box   

the one going to your tv is plugged into the blue connection on the router that one is there for the hard wire coming into the house from your provider

I could be wrong

The yellow wire going to the BLUE connector (WAN) it is connected properly to the MODEM ethernet connection (COAX from ISP, to Modem, which then converts to ethernet, which goes into Router WAN port).  Connection going to TV, I assume is the Black cable, which is connected to the other Orange port. 

So there is a total of 3 ethernet cables to the router.  From Modem to router is yellow cable connected to Blue connector on router.  Black cable from orange port of router, probably goes to TV.  And then the last yellow cable is connected to Buzz.

Try swapping the connections on the router for the TV and the Buzz, just to make sure ports are not the issue.

 

 

Edited by Emporium
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