Hhh Posted May 4 Share Posted May 4 Hello, So I had seen a similar issue in the past when using the SEARCH feature under VOD. But then the issue was the & and other such characters in the movie name. But yesterday I was unable to list AIR FORCE ONE. Search returned the movie in other languages. I reached out to my supplier and he sent me a screenshot he can find the movie ( i believe he was using a different player) Anyone know of anything like this? Is there a software update or something. I recall checking last week my firmware was up to date. Help! Thanks Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 4 Share Posted May 4 Don't say it is "up to date". Post version numbers of firmware and BuzzTV software version. Have you tried to clear the cache for buzztv ? Maybe Cache is corrupt. 1 Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 7 Author Share Posted May 7 I use XRS4500 Version 9. Build V20220106.20220106 Kernel:4.9.113 I just hit CLEAR CACHE and restarted Buzz with same results. ( I didnt clear cache in past as I restarted Buzz several times hoping that would clear its cache) Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 7 Share Posted May 7 BuzzTV version ? From LiveTV, just hit Menu, and it should be at the bottom (5.0.xxx). If you just search for "FORCE", I know you will get a huge list, but is it in that list if you scroll down ? Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 7 Share Posted May 7 I went to type in air force one and it found it after typing air f Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 7 Author Share Posted May 7 Buzz TV 5.0.919 Updated on 02/09/2024. I tried typing Force, but it has 50K results and I got tired after about scrolling 1K. Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 9 Author Share Posted May 9 Any idea if this is a bug @Emporium? My supplier is able to see AIR FORCE ONE in his search ( he doesn't use Buzz). I can only see it come in few languages and not English. I have seen search issues in the past, but just ignored them assuming its not a famous title but there seems to be a problem with the VOD search. Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 9 Share Posted May 9 3 hours ago, Hhh said: Any idea if this is a bug @Emporium? My supplier is able to see AIR FORCE ONE in his search ( he doesn't use Buzz). I can only see it come in few languages and not English. I have seen search issues in the past, but just ignored them assuming its not a famous title but there seems to be a problem with the VOD search. I already posted it works Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 9 Author Share Posted May 9 Looks like it is working for you. But that doesnt help me. It is not working at my end, hence the reason for this post: to get some assistance in troubleshooting the VOD search. and we both might not even have the same providers, so that is not comparing apples to apples. I am trying to find ways to debug why my provider can see it in his non-Buzz search, and I cant find it in my Buzz VOD search. Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 9 Share Posted May 9 (edited) Not everyone lists their guide info the same way so sometimes a show won't appear on one device but will show on another. You would have to contact buzz with all your info and then they can look at it. They are very busy right now so a fix might be a while for minor bugs Edited May 9 by nbs. Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 9 Author Share Posted May 9 Thanks. I have reached out to their cs@... email. But I was hoping we could troubleshoot some more here on this forum. Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 9 Share Posted May 9 It's not an issue that can be fixed with a setting Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 9 Share Posted May 9 The problem here is very specific to a specific service. Could be anything from "special characters" in the title descriptions which others ignore, but Buzz does not. Could be the search mechanism that is used. If you put multiple words in the search box, does it do an "AND" for all words, an "OR", convert to a REGEX, just a quoted string search, I have no clue ? Also, seems like your provider (unlike most) has dozens of copies of each movie, in different resolutions, languages, etc... Could be that there is some limit that is being hit on the total number of VOD listings. Or it could be something completely different Honestly, the only way to really figure it out, as already mentioned, is to provide the provider info, login type used (MAC/XC/M3U) and an example of search/fail to Buzz and hope they can get access and see if they can reproduce. If they can reproduce it, then they can probably create a fix for it. But like nbs mentioned, don't expect a quick fix, since they are super busy with the new boxes right now. Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 9 Author Share Posted May 9 (edited) Hmm, I hear ya. and Yes I did come here last year with a post on subtitles and I remember it was FAST AND FURIOUS but in that use case, it was the special character in play. I got around it by skipping the special character. (btw- how does one enter special characters in a VOD search keyboard? I dont see any option) But in this case, there are no special characters, it returns about 10 titles, with AIR FORCE ONE (French), AIR FORCE ONE (German), etc but does not return just AIR FORCE ONE. (does anyone know of a way to HIDE other languages in VOD SEARCHES? I am able to HIDE that in Categories) Edited May 9 by Hhh Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 9 Share Posted May 9 Unfortunately there is no way to hide the "languages" since they are just in the "title" in "()" Guess if there was an option to hide VOD categories (and assuming your provider has each language under it's own category) and exclude hidden categories from a search that would be an option, but that would be a new feature. Maybe something for Buzz to consider on BuzzTV 6 Quote Link to comment Share on other sites More sharing options...
Hhh Posted May 9 Author Share Posted May 9 (edited) haha, yeah. For the most part the search works, until I wanted to show my daughter the classic AIR FORCE ONE and I could not find the title! Unfortunately shortening the words in my search gives 100s of results as all 3 words are common Edited May 9 by Hhh Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted May 16 Share Posted May 16 On 5/9/2024 at 4:51 PM, Hhh said: haha, yeah. For the most part the search works, until I wanted to show my daughter the classic AIR FORCE ONE and I could not find the title! Unfortunately shortening the words in my search gives 100s of results as all 3 words are common We will add more characters to the Search Keyboard on our next update Plus the Cyrillic keyboard, as this was requested by some European customers I think this should resolve your issue 4 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 16 Share Posted May 16 new keyboard for search looks good 2 Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted May 17 Share Posted May 17 3 hours ago, allaboutbuzz said: We will add more characters to the Search Keyboard on our next update Plus the Cyrillic keyboard, as this was requested by some European customers I think this should resolve your issue Emporium pointed out an error 2 * We will replace one with : 2 Quote Link to comment Share on other sites More sharing options...
Ryu Posted May 17 Share Posted May 17 7 minutes ago, allaboutbuzz said: Emporium pointed out an error 2 * We will replace one with : whats under V? also missing underscore Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 17 Share Posted May 17 9 minutes ago, Ryu said: whats under V? also missing underscore the apostrohe 1 Quote Link to comment Share on other sites More sharing options...
Ryu Posted May 17 Share Posted May 17 52 minutes ago, dishuser said: the apostrohe thank you. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 17 Share Posted May 17 I've never seen : or _ in a title 1 Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 17 Share Posted May 17 10 hours ago, dishuser said: I've never seen : or _ in a title The "_" you don't see much in titles. But the ":" is quite common in movies with sequels and franchises.. Just search for "Star Trek" or "Star wars" and you will see many of them have a ":" to separate the Franchise name, from the specific movie title. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 17 Share Posted May 17 found 17 star trek without using : 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.