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Can't seem to configure this box


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I've had this X5 connected for about 10 days now and I'm frustrated. I'm new to android tv boxes but I have over 5 yrs experience with several stock android tv boxes. i can not seem to get my iptv services working. Where is the MAC address I'm looking for?  Certain downloads seem to be blocked and I reached out to tech support at BuzzTV 2 days ago and there's no reply. Can anybody help me?

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And when you say "Certain downloads seem to be blocked", what exactly do you mean ?  Nothing is blocked..  I download and install all kinds of things on all my buzz boxes.

The MAC you used for your provider is the 00:1A:79:xx:xx:xx one, correct ?  Not the one under the box... the SERVER ID: from the server screen.  And if your provider does not need "credentials" you did not accidently click and enable the credentials box ?


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