Nilo Posted May 25, 2023 Share Posted May 25, 2023 I put the latest version of our firmware I check with my iptv subscribers and everything is ok The problem is it always freeze and afterward it says buzz tv apps isnt responding or I have to wait My connection is wired can somebody help me with this problem. Thanks Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 25, 2023 Share Posted May 25, 2023 Have you tried both media players? Cleared cache in buzz 5 app? Closed running apps (hit home button twice quickly)? 1 Quote Link to comment Share on other sites More sharing options...
Nilo Posted May 25, 2023 Author Share Posted May 25, 2023 What is that media player sorry I’m just new on this box before is working good I think is the only app that is open Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 25, 2023 Share Posted May 25, 2023 2 minutes ago, Nilo said: What is that media player sorry I’m just new on this box before is working good I think is the only app that is open Menu ,settings, configuration Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 25, 2023 Share Posted May 25, 2023 You could also install an app to test your service to confirm its not a server issue They have been known to BS Quote Link to comment Share on other sites More sharing options...
Ryu Posted May 25, 2023 Share Posted May 25, 2023 (edited) also, connected via wifi or hardwire? using vpn or no? Edited May 25, 2023 by Ryu Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 25, 2023 Share Posted May 25, 2023 He said he's wired 1 Quote Link to comment Share on other sites More sharing options...
Nilo Posted May 26, 2023 Author Share Posted May 26, 2023 Thanks to all of you I follow all your suggestions and now it works perfectly 3 Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 26, 2023 Share Posted May 26, 2023 For the benefit of others, what exactly fixed the issue ? Quote Link to comment Share on other sites More sharing options...
Nilo Posted May 27, 2023 Author Share Posted May 27, 2023 It always freeze and there is a message buzz tv app is not responding Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 27, 2023 Share Posted May 27, 2023 15 minutes ago, Nilo said: It always freeze and there is a message buzz tv app is not responding You said "follow all your suggestions and now it works perfectly "... Now it is not ? When you say you have the latest version of firmware, can you post what firmware and buzzTV version you have ? Should be able to find both in the "updates" screen. At this point, if you gave tried everything else, I would say, you should probably consider a factory default reset This is the reset procedure for an xrs4500, but it is identical for the 4900. https://www.youtube.com/watch?v=9l1x3KJl_jE Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 27, 2023 Share Posted May 27, 2023 that is also on this site https://stbtalk.com/index.php?/forum/49-how-to/ Quote Link to comment Share on other sites More sharing options...
Nilo Posted May 27, 2023 Author Share Posted May 27, 2023 No it is nothing wrong right now it works good thanks 2 Quote Link to comment Share on other sites More sharing options...
John T Posted June 4, 2023 Share Posted June 4, 2023 Hi folks.. I have the same issue - freezing every 30 seconds when watching live TV. I have model X5 218AI connected via Ethernet. Internet speed test on my laptop with Ethernet (same wire) registers a 900mb DL speed. I cannot find the screen to switch media players as suggested in this thread - menu/settings/configuration doesn't reveal media player options. Can you tell me what the solution was to resolve the issue or other suggestions? New to Buzz TV so appreciate any help. Cheers! Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 5, 2023 Share Posted June 5, 2023 (edited) its video player and you click on live tv after menu settings configand you have the option to change it Have you tested your service on another device? Edited June 5, 2023 by nbs. Quote Link to comment Share on other sites More sharing options...
John T Posted June 5, 2023 Share Posted June 5, 2023 Thanks for the help. Took me a bit to find the video choices because i was going in through the settings app. All is well. Much appreciated. Cheers! 2 Quote Link to comment Share on other sites More sharing options...
John T Posted June 5, 2023 Share Posted June 5, 2023 oops - started happening again. I have checked it is on Backup video. now freezing on both videos. Also on two different tvs. wired and wireless. Any further suggestions? Quote Link to comment Share on other sites More sharing options...
dishuser Posted June 5, 2023 Share Posted June 5, 2023 11 minutes ago, John T said: oops - started happening again. I have checked it is on Backup video. now freezing on both videos. Also on two different tvs. wired and wireless. Any further suggestions? install analiti from app store and check speed at box if speed is good try a vpn Quote Link to comment Share on other sites More sharing options...
Emporium Posted June 5, 2023 Share Posted June 5, 2023 Is your sub a MAC based sub, or XC API login (with portal, user/pass) ? If it is an XC API, you can always try to download the PC version of IPTV Smarters, install it on your laptop and see if the problem persists on the laptop. Just another option for testing. Quote Link to comment Share on other sites More sharing options...
John T Posted June 5, 2023 Share Posted June 5, 2023 Speed is 704mb DL and 910mb UL. I'll see if I can get VPN going. Re second questions from Emporium - sorry I am not familiar with those terms 'MAC based sub' or 'XC API'. I have a BUZZTV X5 Ethernet connected. Quote Link to comment Share on other sites More sharing options...
John T Posted June 5, 2023 Share Posted June 5, 2023 Holding my breath - VPN running and no freezing for 10 minutes. I am curious what effect a VPN will have. And is there a cheaper one than I installed - VPN unlimited at $90 per year? Quote Link to comment Share on other sites More sharing options...
dishuser Posted June 5, 2023 Share Posted June 5, 2023 54 minutes ago, John T said: Holding my breath - VPN running and no freezing for 10 minutes. I am curious what effect a VPN will have. And is there a cheaper one than I installed - VPN unlimited at $90 per year? ipvanish has sales all the time I pay less than $40 cdn/year Quote Link to comment Share on other sites More sharing options...
Emporium Posted June 5, 2023 Share Posted June 5, 2023 (edited) Don't do VPN Unlimited for $90/year (that's overpriced). I have VPN Unlimited and only because I had gotten a lifetime sub (not yearly) for $29 through stacksocial. It works fine for my needs, but it is not worth $90/year. Actually Stacksocial presently has it for $90/lifetime I don't believe lifetime subs are sustainable, but at the price I had figured if I got a year, I was fine (and has been way longer than that). ipvanish (as DU mentioned above), surfshark and even Windscribe offer regular sales (or promo codes if you search google), which are more attractive. Stacksocial also has surfshark for USD$84 for 3yrs of service, which is a nice price also, or windscribe VPN Pro for USD$90/3yrs. Edited June 5, 2023 by Emporium Quote Link to comment Share on other sites More sharing options...
John T Posted June 5, 2023 Share Posted June 5, 2023 Thanks for the info - I'll check them out. All still good - no freezing. Cheers! Quote Link to comment Share on other sites More sharing options...
dishuser Posted June 5, 2023 Share Posted June 5, 2023 1 hour ago, John T said: Thanks for the info - I'll check them out. All still good - no freezing. Cheers! good to hear you resolved your issue Quote Link to comment Share on other sites More sharing options...
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