DRAG00N519

I hate to keep bothering you with this issue but my speeds are really low they were ok before the update but now not so much I have gigabit Internet and i'm connected via ethernet and this is what my speeds look like @allaboutbuzz

50 minutes ago, superjrbomb1970 said:

when i press the suspend button it will turn off and after 5 sec the box will turn on  again is there a bug in the firmware if i power off the box it will stay off is that normal

Mine does the same thing

I have mine on all day long with no issue at all 

33 minutes ago, dishuser said:

I have no account as well since the service I use provides it

So does mine I would give him the name of my provider but the service I use only allows people to invite friends and family now

12 minutes ago, dishuser said:

they said they did and it works

ok I don't have a dazn account so I couldn't look myself

Have you tried the app on any other device besides a Buzz TV box I'm pretty sure the fact that the app doesn't work is out of their control

7 minutes ago, dishuser said:

but you can still change channel and you don't get an email

Yes I can still change the channel and no I don’t get a email lol

44 minutes ago, nbs. said:

Huh?

I know what he’s trying to say because it’s happening to me too sometimes when I’m watching a channel the channel will cut out and a message will pop up saying this media format is unsupported but the stream reconnect after a bit

Have you tried using both the default and secondary players to see if one of them works better for you @Chris1

@Chris1 I will tag @allaboutbuzz So he's aware of your issue

51 minutes ago, Chris1 said:

Because I am not getting  all my records  shows or games I tried everything  it did better before  I did this last update 

@Chris1 Maybe I'm wrong but I don't believe I am

7 minutes ago, dishuser said:

allaboutbuzz said firmware

my app updated with the firmware so isn't it basically the same thing?

3 minutes ago, Chris1 said:

Even I do a factory reset 

There's no way to go back I know that because one of the admin's already answered this question for another customer may I ask why do you want to do that ?

1 hour ago, Chris1 said:

Is it possible  to go back to the last update for buzz5 app

no it's not

5 minutes ago, nbs. said:

do a hard reset

Sorry I know this probably sounds like a stupid question but how do you do that

How do you put the box into recovery mode

8 minutes ago, DRAG00N519 said:

I wasn't talking about @allaboutbuzz he just responded before I could finish writing my comment lol If I knew he had responded I wouldn't of posted my comment

*I wouldn't have posted my comment 

9 minutes ago, nbs. said:

he has been talking to the dev

I wasn't talking about @allaboutbuzz he just responded before I could finish writing my comment lol If I knew he had responded I wouldn't of posted my comment

With all due respect when a customer is looking for an admin opinion like @Blackmagic is  it’s best to let them know where  a admin can be found and leave it at that instead of going back-and-forth with them I obviously understand that a open forum is where customers can help and give  advice to other customers but sometimes that’s not what they’re looking for they want help from somebody who is involved with the company not a customer’s point of view  on there issue 

1 hour ago, nbs. said:

Mine does not do this. I have to have wifi off to have it say ethernet connected

The issue is when you don't have your Wi-Fi turned on it will say your ethernet cord is disconnected  @Blackmagic

14 hours ago, Blackmagic said:

@dishuser I am sorry this message is for the XRS4900 developers.

Are you a BuzzTV XRS4900 developer?

My box does the same thing but if you try and click on one of your wireless networks to connect to it it won't let you so you're still using your ethernet cord and they are aware of the issue because I have personally talked to one of the admin about this issue there's an update coming out soon

4 hours ago, saggybeans said:

I will try to change the "Powerkey Definition" setting from "Suspend" to "Shutdown" and see if this fixes the problem. It only seems to happen after turning the box off for a long period of time, I'll report back once I test this out.

Put your box in developer mode you do this by going to settings clicking on about then scrolling down to build clicking it seven times then press back on your remote then scroll over on  device preferences until you see developer options click it and then go down to stay awake and click it to turn it on that should help

56 minutes ago, dishuser said:

but that's not a hard reboot

Sorry wrong choice of words I just thought it may help

23 minutes ago, dishuser said:

I don't see how

The only reason I thought it might is because it shuts the box down when you do that