DRAG00N519

19 hours ago, Rocco_100 said:

Ok, I’ll try a bit more testing tomorrow.

Thank you everyone for all your assistance and support.

Peace

It sounds like you might be having the same issues I am I have to restart my box multiple times to get the proper speed via ethernet  almost every morning

Just now, dishuser said:

nbs. covered that already

Yeah my bad

4 hours ago, Solarman66 said:

It was supposed to come with free live where do I get the url and login 

The box doesn't come with free live TV

32 minutes ago, polar bear1973 said:

I never put mine on sleep mode

Basically if I turn my box off at all I have to restart it a couple of times before I get my proper speeds back

2 hours ago, polar bear1973 said:

 

plus if you have any on like computer , etc , it would slow down your speed 

My issue is when I put the box into sleep mode and turn it back on my speeds are lower then they should be it's a problem only I seem to be having at the moment but it's not a speed issue 

6 minutes ago, allaboutbuzz said:

We didn't change anything today in regards to Ethernet

And as I mentioned to you before in PM

Gigabit internet is not guaranteed, its always up to 1000MB speeds

 

I have gigabit internet at home, it varies at anytime of the day.

My apologies the app must've glitched out for a bit I just tested my speed again and now it's back up to 882 download 

I hate to keep bothering you with this issue but my speeds are really low they were ok before the update but now not so much I have gigabit Internet and i'm connected via ethernet and this is what my speeds look like @allaboutbuzz

50 minutes ago, superjrbomb1970 said:

when i press the suspend button it will turn off and after 5 sec the box will turn on  again is there a bug in the firmware if i power off the box it will stay off is that normal

Mine does the same thing

I have mine on all day long with no issue at all 

33 minutes ago, dishuser said:

I have no account as well since the service I use provides it

So does mine I would give him the name of my provider but the service I use only allows people to invite friends and family now

12 minutes ago, dishuser said:

they said they did and it works

ok I don't have a dazn account so I couldn't look myself

Have you tried the app on any other device besides a Buzz TV box I'm pretty sure the fact that the app doesn't work is out of their control

7 minutes ago, dishuser said:

but you can still change channel and you don't get an email

Yes I can still change the channel and no I don’t get a email lol

44 minutes ago, nbs. said:

Huh?

I know what he’s trying to say because it’s happening to me too sometimes when I’m watching a channel the channel will cut out and a message will pop up saying this media format is unsupported but the stream reconnect after a bit

Have you tried using both the default and secondary players to see if one of them works better for you @Chris1

@Chris1 I will tag @allaboutbuzz So he's aware of your issue

51 minutes ago, Chris1 said:

Because I am not getting  all my records  shows or games I tried everything  it did better before  I did this last update 

@Chris1 Maybe I'm wrong but I don't believe I am

7 minutes ago, dishuser said:

allaboutbuzz said firmware

my app updated with the firmware so isn't it basically the same thing?

3 minutes ago, Chris1 said:

Even I do a factory reset 

There's no way to go back I know that because one of the admin's already answered this question for another customer may I ask why do you want to do that ?

1 hour ago, Chris1 said:

Is it possible  to go back to the last update for buzz5 app

no it's not

5 minutes ago, nbs. said:

do a hard reset

Sorry I know this probably sounds like a stupid question but how do you do that

How do you put the box into recovery mode

8 minutes ago, DRAG00N519 said:

I wasn't talking about @allaboutbuzz he just responded before I could finish writing my comment lol If I knew he had responded I wouldn't of posted my comment

*I wouldn't have posted my comment 

9 minutes ago, nbs. said:

he has been talking to the dev

I wasn't talking about @allaboutbuzz he just responded before I could finish writing my comment lol If I knew he had responded I wouldn't of posted my comment

With all due respect when a customer is looking for an admin opinion like @Blackmagic is  it’s best to let them know where  a admin can be found and leave it at that instead of going back-and-forth with them I obviously understand that a open forum is where customers can help and give  advice to other customers but sometimes that’s not what they’re looking for they want help from somebody who is involved with the company not a customer’s point of view  on there issue