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allaboutbuzz

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allaboutbuzz last won the day on March 9

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  1. You said you're a trained network admin Yet for 2 years you can't figure out the issue? There is nothing to fix on our side. Issue is on your side. The Ethernet port speed on the 4000s work fine.
  2. We have been selling boxes for 10 years. You're the first person to ask for YCbCr And I've been here for the entire 10 years So again, it's a niche feature.
  3. Ok sounds good. You will be paying to ship it back to Canada though As we do not give return labels for refunds.
  4. You already submitted a return request for your order via buzztvglobal.com So I'm a bit confused by this support request?
  5. Lol that's not true. Anyhow, that issue looks like a bad connection via HDMI.
  6. I told you already why they disabled it. They're a very large company, so obviously this decision was made for a good reason. This feature sounds very very niche though.
  7. My point about not seeing it for 7 months was that's because basically nobody uses this feature. So having it or not, is not going to drive up sales. Were still always open to other suggestions though. However no box is perfect.
  8. Well we would have never known about this change as it was done 7 months ago And you're the first person to notice it. And it was done to avoid users switching to an unsupported format. That's what was written in the changelog
  9. I understand your logic. But I manage almost all aspects of our support for all of our products And your logic on this and the Color Space is currently one of a kind right now Nobody has requested this of us yet.
  10. We reviewed the code on Amlogics SDK. And this change was actually done by Amlogic on their newest SDKs, which we upgraded to in August 2023 I can post a screenshot of the change if you want from Amogic directly. And we will update to another updated SDK as well on our next OTA. The other boxes you reference on 905X4 must be using the older version of the SDK. And they don't have this change. Amlogic obviously added this change for a reason.
  11. I have been doing support for Consumer Electronics for 20 years. And this is definitely wrong.
  12. Ok no problem. If that's how you feel. We make decisions like this to prevent returns. If we turned this setting on and our return rates went up because of it. We could risk being removed off of Amazon for example. There are pros and cons with everything. And the cons outweigh the pros in this scenario.
  13. If you want to control the boxes power. Then don't set it up to do so. You can factory reset the remote by pressing the Down + 0 button at the same time for 5 seconds. And then long press the info button to re pair the remote. After doing so. You will be able to control your Boxes power.
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