Ryu

you can contact them here https://buzztvglobal.com/pages/contact-us

take a outlet tester and test to make sure your outlet is correct. its not hot/nutral/reverse.

downloaded around 10 huge apks and this box stick going strong.

remove batteries and insert again after 30 seconds then see of that helps.

makes no sense. why not just stay on channel?. while its being recorded is same thing.

NBS been saying not to backup.

dont quit. you play with it thats how you learn.

also make sure your are not on single channel. when you do the speed test make sure you are not running any streaming devices and select your isp's server.

very sharp picture plus comes with few apps and can download some more. can add up to 5 servers. also, can download different players to play m3u list. really good device for very low price.

buzz is number 1 when it comes to brining state of the art devices and their support is exceptional. glad you are loving your buzz

did you try to factory reset the box? also, did see if latest update is installed?

no eta yet

c/p NBS Buzztv 5 RevealedBuzzTV5 Application, featuring• New and Improved UI with New Themes. Choose from 6 Themes, Including Dark Modes• Easier Menu’s• Faster Navigation• Fastest Channel Zapping Speeds• New Schedule Manager for recordings• Recording Events Extension Option• New PVR Thumbnails or List Mode• Background Recording• Record + Watch another on MAC + XC Login + M3U (2+ Connections required)• Fully Redesigned PVR Menus + Scheduling Features• Record directly to your SSD/2.5" Hard Drive (Sold Separately)• New VOD + Series Info Bar + Sub Menus• New Pop Numbers• Additional Launcher• Upgraded New Launcher Settings• Android 9 Settings• New EPG Data Storing Technique• New Scrolling Speeds• Enhances Organised Categories

I dont have that info yet.

SpecificationsCPU Amlogic Quad Core ARM Cortex-A53 @ up to 1.5GHzGPU Penta-Core Mali-450MP GPU @ 750 MHzRAM 2GB DDR3STORAGE 8GBOS: Android 7.1.2WIFI: 2.4GHz + 5GHz + 2X2 WIFI + Bluetooth 4+Ethernet: 10/100 Mbps Lan3D: Hardware 3D graphics accelerationAudio Decoder: Supports MP3, AAC, WMA, RM, FLAC, OggUSB host: 2X High-speed USB 2.0Card reader: TF cardsHDD file system: FAT16/FAT32/NTFSSupport Subtitle: SRT/SMI/SUB/SSA/IDX+USBOSD type of languages: English/French/German/Spanish/Italian/ etc multilateral languagesResolution output 4K/2K Output, CEC and , 4K/2K@30 maxresolution output: 4K/2K H.265 Hardware Video Decode and 4K/2K Output