nbs.

if you have done a pin reset you will have to contact buzz

have you powered off and on?

Have you tried both of buzz media players?

That password comes from your service not the buzz

Default is vlc

Both the double right arrow and the centre right arrow work for me Hit the menu button while watching tv and post the info at bottom of screen

Pm allaboutbuzz with your info He may be able to help you

have you tried both buzz players?

seems to me if they are 20% of your vods that it would be a server issue?

That's correct

From home page When you get the message hit 2015 on remote If it still says not available you will be on next week's list

I would update to buzz 5

what buzz version is your 4500?

Different beta versions

Did you try changing media player as suggested? You can also change stream format in config also

you using mac ,xc api or m3u?

No idea, that was my first attempt

no eta

i just opened up vlc and then went to vod and hit play It asked me which player and i selected vlc

yes https://stbtalk.com/index.php?/topic/1648-help/#comment-9775

basically you have two options Do a hard reset and see if that works or contact buzz for a replacement Its a good box ,unfortunatelt these thing happen on occasion

that shows its on ir mode and should work Any chance you have hit mouse button on remote? that would stop remote from working

if you hold button down does the red light on remote flash or stay solid?

hit the back button Ive bypassed this many times

continue on and set up box using ir mode you can try pairing it in menu later