nbs.

Because you are using two streams if you watch a channel while recording

That is why you can't watch another channel You can go and use an app netflix YouTube etc

You havnt posted any info on how you set up recording

I know they said refresh but I do believe clearing epg is different 

1 hour ago, ezjob said:

The guide will not show programs. I have refreshed it and updated it and all but not showing programs in the guide.

 

Didn't have this problem with my other app I used.

Please help,

Have you cleared epg in menu?

If no go pm allaboutbuzz with all your info

If subtitles are not embedded in the stream you won't get them period

4 hours ago, Oled1 said:

The new firmware update for the X5 64/128 Al in April 2023 is making the BT-400 remote control lose pairing with the box frequently and do other strange things like scrolling endlessly without stopping when you just want to go up or down one channel or adjust the volume, etc. Will only work within a few feet of the X5 (unless re-paired).
All reboot, reset, clear cache, procedures have been done resulting in the same buggy operation. Also, the pvr functions hang/freeze sometimes since this update.

Things went south the minute after it took this new firmware update, it did far more harm than good. I have read of others experiencing the *exact same issues* after this firmware update, so... instead of being a pleasure it's now a Buzzkill.

Would love to roll back this update or try beta firmware or something, this almost new box is driving me crazy since this firmware update. I was starting to grow fond of this box, but not too happy with it since this firmware update started to make it malfunction.

I trust someone is working to fix these issues?

Some users are having issues  the majority of users have had no issues.

Beta users still had to load the same firmware

Confirmed with head office....lol It was already posted there was no backlight Horrible decision? Do you know how much more it would have added to the price of a box?

You can always get a remote with backlight if it's so desperately needed

4 minutes ago, Bob Wagy said:

Buzz TV U5 has a livetv link and I have pluto TV installed, I'm trying to open the app through Live TV with my Pluto TV account but have no luck linking to Pluto tv

you cant open the app from live tv

1 hour ago, Macca24 said:

I am getting ‘download failed’ error even though the download is the specified size and it plays OK

You using Mac or xc api?

Maybe post in the x5 forum?

Are you able to get into settings?

Scroll through settings  ,it should be easy to find

I've never been able to.

Pia when you ship one out with the dongle in it...lol

Post feedback here as asked

7 minutes ago, Polaybuzz said:

Yes I have 2 connections and before I started the recording, I checked to see I had only one active. After I started the recording it becomes 2 active connections but the recording stops almost right away.

How did you record?

Does it give you the correct amount of streams in account info?

I only tested one button record

1 hour ago, Polaybuzz said:

I have just noticed that after I took the last update, when I start a recording and go to home or change channel, the recording stops. It has never done this before. Anybody else seeing this?

i just tried changing channels when recording and had no issues

Why start another thread?

8 minutes ago, Michael Wright said:

What is a "pin" reset? 

You did a pin reset?

I would be doing a hard reset myself

The classic is a really good box for the money 

24 minutes ago, dishuser said:

some of their locations don't honour warranty

Buzz does though

That's correct

If you are watching adult channels and shut down it will go back to adult when you start back up

I have never had any issues with pic quality on any model buzz has produced