nbs.

you only need the mac address if they asked for it in signing up on their website

Buzz have stated that they only support their usb adapter with drivers so that could be your main issue the mac addy on stick will match device id in server settings the new software coming out will be reduced to one id line

hopefully allaboutbuzz can help you He would need the serial number on bottom of box In the meantime i would start a rma with buzz

i had to reset half a dozen never had your issue Have you tried again?

so you held button in and then plugged in box? then this came up?

youll be notified here

if you did not take the update nothing has changed Check to make sure server info is correct

Update was paused

from what i have been reading on a hbo forum they are having quite a few issues

does the light on the router where you plug it come on?

you said "I tried cutting off the wifi: Does that mean you shut it off in settings?

cutting off? did you turn off wifi in settings? maybe reboot try another ethernet cable

Do a hard reset

nothing ,server is very busy Might want to wait a bit

Yeppirs

A soft reset is done in the menu The hard reset requires you to use a pin and hold a little button down while you plug box in There is a guide here but I cant link it using my phone Use the search button

Sorry to hear ,if you cant do a soft reset you will have to do a hard reset

settings ,device preferences ,reset

do a factory reset

I paired it and have rebooted a couple of times ,so far no issue

ill look for that remote i use the backlit

i rebooted again and the message didnt come up this time ill play with it some more

Just got message bluetooth keeps stopping too