Keep Getting Black Screen

[BillyBoeing]

I can watch movies with little to no issues. But when I try to watch network television it does the black screen constantly. It started about a week or so ago. I wish I knew how to fix it

[dishuser]

7 minutes ago, BillyBoeing said:

I can watch movies with little to no issues. But when I try to watch network television it does the black screen constantly. It started about a week or so ago. I wish I knew how to fix it

what have you tried to fix it?

[BillyBoeing]

Tried both WiFi and hard wired into the box. No changes. Also tried switching from default to secondary. Same things happening. I’m open to ideas 

[dishuser]

is it all channels?

[BillyBoeing]

Yes

[dishuser]

I use a vpn and have no issues with live tv

and my speed is only around 20mbps

[JamesMyshrall]

I went to configuration and the video player is default or secondary. Moved to secondary and still getting black screen. I appreciate all suggestions. Hopefully I will get one that will work. 

Again  thankyou

             Jamie

[JamesMyshrall]

I have the black screen on VOD and network channels. 

[Helene Gauthier]

I have exactly the same problem with xrs4000

Can you help me

 

 

[dishuser]

on every channel?

[Helene Gauthier]

Yes on every channels and vod or tv series

[Ryu]

factory reset might help

Edited August 28, 2021 by Ryu

[Helene Gauthier]

I did that without success

[dishuser]

what's your internet speed on box?

analti is a good speed test to use

[nbs.]

Issue was a bad hdmi 

[Maestro701]

4 hours ago, nbs. said:

Issue was a bad hdmi 

I figured this much because if it was unit or service the info bar would have popped up when picture came back on. Glad it's sorted

[SKACMAN]

Change your refresh rate on the Buzz box.

[Emporium]

12 minutes ago, SKACMAN said:

Change your refresh rate on the Buzz box.

WOW...  reply 16 months later  

I hope they were not waiting that long for an answer..

Please check the dates of the original posts.  No point in bumping such old threads.   And in this case, it was made very clear that the issue was fixed due to a bad cable.

Edited December 22, 2022 by Emporium

[SKACMAN]

WOW you are pleasant… I just encountered the exact issue myself today, realized it was the refresh rate and not the cable. Thought it might be helpful for others who are dealing with the same problem.

 

Glad these forums are so welcoming, I’ll gladly see myself off them now.

[dishuser]

1 hour ago, SKACMAN said:

WOW you are pleasant… I just encountered the exact issue myself today, realized it was the refresh rate and not the cable. Thought it might be helpful for others who are dealing with the same problem.

 

Glad these forums are so welcoming, I’ll gladly see myself off them now.

bye