lost connection after update

[Rover1]

Every time there is one of the minor automatic updates I lose the connection to one of my servers. The message that I get is cannot load portal.

It takes me days to try to get the server back up and running.  In December it took me a month.

What a pain.

Is there anything that I can do at my end?

[dishuser]

are you removing server info and then reentering it?

is there more than one url that can be used?

[Rover1]

I have 2 subs.

One I have no problem with. It never goes down.

However the second always goes down when there is one of the updates.

I have tried removing the one server that always goes down and reinstalling it. That does not help.

When it goes down I have worked with the provider staff and tried XC API, M3U and alternative MAC server log ins. Nothing helps.

We keep plugging away at it until they finally get me up and running again.

[Rover1]

I have 2 subs.

One I have no problem with.

However the second always goes down when there is one of the updates.

I have tried removing the one server that always goes down and reinstalling it. That does not help.

When it goes down I have worked with the provider staff and tried XC API, M3U and alternative MAC server log ins. Nothing helps.

We keep plugging away at it until they finally get me up and running again.

[nbs.]

Strange as no one I know and any of the test group have ever had the issue or anyone on the forums 

Strange one

[Emporium]

Don't know what service this is, but wondering if they are locking in the user agent string ?  Not even sure that the string changes between versions to include the new version number.  Only Dev would be able to confirm.

I've had at least 5 services here in the last few months and never had an issue.  Updates come in, The app closes, then relaunches, you get the release notes and then everything continues like usual.

[TonyC]

Do you have a vpn, try with it off, (you've probably already tried this), Is your server geo- locked?