Rover1

I have been told by the support staff of one of the servers I have that I am having freezing and lack of programs playing because my ISP (Bell) is blocking my feed. They have recommended a VPN to deal with the issue. I have read that VPN's have a tendency to slow down internet speed and can cause latency issues. Any thoughts would be welcome.

there are times that I have freezing which makes the programs unwatchable.

I have been using primary for live TV since I received my X5. It was the way the unit was setup at the factory I understand from reading in the forum that backup is the recommended setting. for live TV. and primary for Recording and Time shift. I have not recorded any programs nor do I use time shift. However every time I try to switch to backup rather than primary for live TV the picture shrinks down to about 1/8 of screen size and is situated in the top left hand corner of the screen. Any suggestions on what to do to have the picture go to full size when I switch to backup.

I was having some difficulty with frequent freezing and dropped programmes. I tried just about everything to get the signal to stabilize. It would be OK for awhile then start acting up again. My setup is an X5 hard wired to a wireless Pod. I am running a Fibe 500 connection with 500 mbps download and 500 mbps upload capability. The speed at the POD varies between 200 and 250 mbps most of the time. I decided to try connecting with wifi instead of a wired connection. Lo and behold it seems to have improved my connection tremendously. I get the odd freeze once and awhile however the connection is much more stable. Anyone have any idea why this would happen. I was always told that a wired connection is much more effective than a wireless connection.

How do I add a VPN to my Buzz X5 128AX

Followed what Tlr had done with his U5. Found the HDMI CEC settings on the X5. Turned them both off. That worked. Thanks again to all of you folks.

It is turned off.

I have an X5. I have it hooked into my home theatre setup. I have the BT-400 remote set up so that It will control the Buzz box only. and not the Buzz and TV. I found that the BT-400 was a bit wonky when I had it set up to control the buzz and my tv at the same time. I factory reset the remote and reset it up to only control the Buzz. I use a Harmony remote to control all of the peripherals in my home theatre . Every time that I turn the buzz box off or change to use my DVD or Roku the Buzz box turns itself back on. Any suggestions on how to stop it doing this.

Worked on 4500 also.

Did suspend and powweer key change on X5. Works great. Will try the 4500 next. Thanks folks.

Thank you Ryu.

How do you factory reset the BT-400 remote?

oops sorry.

I just purchased and set up a new X5. I have 2 servers loaded. I use the MAC address format. One of the servers loaded and worked with absolutely no problem at all. However the second server "Crystal" will not connect. The message that I get is Cannot Load Portal: Cannot connect to server due to a connection error. I used to get this message with my XRS4500 with the same server every time there was an update for the Buzz. I had to contact the server people to refresh the line or whatever they did. even with that it would not work sometimes. I have spent the afternoon dealing with the server support staff. Nothing they have tried has solved the issue. Any suggestions other than find another server.

Thank you all. I will do what has been recommended here

I have both and XRS4500 and a special edition X5 AX. Both units boot through the buzz 5 start up screen to the page where I have to select live tv. They run through the start up screens and are very slow. Is there any way to set the units up so they boot directly to the previous channel that I was watching when I turned the units off? My old Mag 254 always booted directly to the program and was almost instantly on.

I have 2 subs. One I have no problem with. However the second always goes down when there is one of the updates. I have tried removing the one server that always goes down and reinstalling it. That does not help. When it goes down I have worked with the provider staff and tried XC API, M3U and alternative MAC server log ins. Nothing helps. We keep plugging away at it until they finally get me up and running again.

I have 2 subs. One I have no problem with. It never goes down. However the second always goes down when there is one of the updates. I have tried removing the one server that always goes down and reinstalling it. That does not help. When it goes down I have worked with the provider staff and tried XC API, M3U and alternative MAC server log ins. Nothing helps. We keep plugging away at it until they finally get me up and running again.

Every time there is one of the minor automatic updates I lose the connection to one of my servers. The message that I get is cannot load portal. It takes me days to try to get the server back up and running. In December it took me a month. What a pain. Is there anything that I can do at my end?

The last two or three in the past week and a half.

I am having the same problem. Each time there is an update my buzz will not load my sub. I get cannot load portal: forbidden.

I do know how to do a hard reset. However I am trying to avoid having to setup the box again.

Oops. I did not do a hard reset. I did a reboot.

I have done that. It did not help.

Everything was working perfectly before the update now: The remote is very slow to respond. The unit is difficult to turn off. When I turn the unit on it reboots back through Buzz flash screen to the home screen every time.