Picture freezing using latest update.

[Flyinghigh]

My picture constantly freezes on my HD5. I have to change the channel and back to get it to play.

I am running v20221011 with buzz 5 app version 5.0.775.  How do I fix this to watch TV without it freezing?

I am watching the same channel on my phone now and was when the TV froze. It's still froze and my phone is still playing. Same Internet, same provider and same wifi.

[Ryu]

give a rebooted try again and see if that helps.

[dishuser]

did you try clearing cache?

and your account allows for multiple connection?

[Flyinghigh]

HD5 has been rebooted.

I do have multiple connections.

I am testing this using my cell phone on the same channel, same provider, same Internet router, same VPN, speed at the box is 55.21 Mbps.

Why is it freezing only on the HD5 and not my phone?

 

 

[dishuser]

what about cache?

[Flyinghigh]

Buzztv 5 app cache cleared.

[dishuser]

did you try the other video player?

[Flyinghigh]

No.

[Flyinghigh]

Any ideas on this? She has been freezing all day long. Playing fine on phone when checked.

[Ryu]

2 minutes ago, Flyinghigh said:

Any ideas on this? She has been freezing all day long. Playing fine on phone when checked.

so switch to secondary and try and see what happens.

[Ryu]

........

Edited November 5, 2022 by Ryu

[Flyinghigh]

Switched to back up player.

[dishuser]

6 minutes ago, Flyinghigh said:

Switched to back up player.

and?

[dishuser]

13 minutes ago, Ryu said:

so switch to secondary and try and see what happens.

secondary is selected by default

[Flyinghigh]

The past 10 mins have been fine.

[dishuser]

Just now, Flyinghigh said:

The past 10 mins have been fine.

good stuff

[Flyinghigh]

Mine says Primary or Backup. I am on backup now.

[dishuser]

Just now, Flyinghigh said:

Mine says Primary or Backup. I am on backup now.

ya

primary used to be called secondary

[Flyinghigh]

Picture freezing like all get out today. Still on Backup player.

Let's try another straw....?

[nbs.]

So it was working fine yesterday and sucks today

Have you tried a vpn?

[Flyinghigh]

Yeah it did work for those few mins. Then right back to freezing. Yes, VPN is set to the same as my phone and I have tried various U.S. locations.

[Flyinghigh]

I am set up again with watching the same channel, from the same provider, same Wi-Fi 5.0, same VPN server. Signal is maxed out with full signal strength. I am back on Primary player since the "backup" was worse. Can't imagine why a backup would be better than the primary anyway. Analiti speed at the box currently is 61.33 Mbps.

The HD5 is freezing and falling behind. The same channel on my phone is playing perfectly. The picture on my phone is much further ahead than the HD5, because it has not been freezing I suppose, even though they had the same picture at the start of the test. I change channel and bring them both back to the same channel, and they start together. HD5 is falling behind. Makes a huge difference to me with sports. No, it is not a big deal that my phone and HD5 are not in sync. The HD5 falling behind live TV, freezing and pausing is not okay.

 

[nbs.]

8 minutes ago, Flyinghigh said:

I am set up again with watching the same channel, from the same provider, same Wi-Fi 5.0, same VPN server. Signal is maxed out with full signal strength. I am back on Primary player since the "backup" was worse. Can't imagine why a backup would be better than the primary anyway. Analiti speed at the box currently is 61.33 Mbps.

The HD5 is freezing and falling behind. The same channel on my phone is playing perfectly. The picture on my phone is much further ahead than the HD5, because it has not been freezing I suppose, even though they had the same picture at the start of the test. I change channel and bring them both back to the same channel, and they start together. HD5 is falling behind. Makes a huge difference to me with sports. No, it is not a big deal that my phone and HD5 are not in sync. The HD5 falling behind live TV, freezing and pausing is not okay.

 

 

You have already posted the issue in great detail 

Edited November 6, 2022 by nbs.

[Flyinghigh]

Awesome! Now all I need is a resolution.

[nbs.]

We're trying