Flyinghigh Posted November 4, 2022 Share Posted November 4, 2022 My picture constantly freezes on my HD5. I have to change the channel and back to get it to play. I am running v20221011 with buzz 5 app version 5.0.775. How do I fix this to watch TV without it freezing? I am watching the same channel on my phone now and was when the TV froze. It's still froze and my phone is still playing. Same Internet, same provider and same wifi. Quote Link to comment Share on other sites More sharing options...
Ryu Posted November 4, 2022 Share Posted November 4, 2022 give a rebooted try again and see if that helps. Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 4, 2022 Share Posted November 4, 2022 did you try clearing cache? and your account allows for multiple connection? Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 HD5 has been rebooted. I do have multiple connections. I am testing this using my cell phone on the same channel, same provider, same Internet router, same VPN, speed at the box is 55.21 Mbps. Why is it freezing only on the HD5 and not my phone? Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 what about cache? Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 Buzztv 5 app cache cleared. Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 did you try the other video player? Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 No. Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 Any ideas on this? She has been freezing all day long. Playing fine on phone when checked. Quote Link to comment Share on other sites More sharing options...
Ryu Posted November 5, 2022 Share Posted November 5, 2022 2 minutes ago, Flyinghigh said: Any ideas on this? She has been freezing all day long. Playing fine on phone when checked. so switch to secondary and try and see what happens. Quote Link to comment Share on other sites More sharing options...
Ryu Posted November 5, 2022 Share Posted November 5, 2022 (edited) ........ Edited November 5, 2022 by Ryu Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 Switched to back up player. Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 6 minutes ago, Flyinghigh said: Switched to back up player. and? Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 13 minutes ago, Ryu said: so switch to secondary and try and see what happens. secondary is selected by default Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 The past 10 mins have been fine. Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 Just now, Flyinghigh said: The past 10 mins have been fine. good stuff Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 5, 2022 Author Share Posted November 5, 2022 Mine says Primary or Backup. I am on backup now. Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 5, 2022 Share Posted November 5, 2022 Just now, Flyinghigh said: Mine says Primary or Backup. I am on backup now. ya primary used to be called secondary Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 6, 2022 Author Share Posted November 6, 2022 Picture freezing like all get out today. Still on Backup player. Let's try another straw....? Quote Link to comment Share on other sites More sharing options...
nbs. Posted November 6, 2022 Share Posted November 6, 2022 So it was working fine yesterday and sucks today Have you tried a vpn? Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 6, 2022 Author Share Posted November 6, 2022 Yeah it did work for those few mins. Then right back to freezing. Yes, VPN is set to the same as my phone and I have tried various U.S. locations. Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 6, 2022 Author Share Posted November 6, 2022 I am set up again with watching the same channel, from the same provider, same Wi-Fi 5.0, same VPN server. Signal is maxed out with full signal strength. I am back on Primary player since the "backup" was worse. Can't imagine why a backup would be better than the primary anyway. Analiti speed at the box currently is 61.33 Mbps. The HD5 is freezing and falling behind. The same channel on my phone is playing perfectly. The picture on my phone is much further ahead than the HD5, because it has not been freezing I suppose, even though they had the same picture at the start of the test. I change channel and bring them both back to the same channel, and they start together. HD5 is falling behind. Makes a huge difference to me with sports. No, it is not a big deal that my phone and HD5 are not in sync. The HD5 falling behind live TV, freezing and pausing is not okay. Quote Link to comment Share on other sites More sharing options...
nbs. Posted November 6, 2022 Share Posted November 6, 2022 (edited) 8 minutes ago, Flyinghigh said: I am set up again with watching the same channel, from the same provider, same Wi-Fi 5.0, same VPN server. Signal is maxed out with full signal strength. I am back on Primary player since the "backup" was worse. Can't imagine why a backup would be better than the primary anyway. Analiti speed at the box currently is 61.33 Mbps. The HD5 is freezing and falling behind. The same channel on my phone is playing perfectly. The picture on my phone is much further ahead than the HD5, because it has not been freezing I suppose, even though they had the same picture at the start of the test. I change channel and bring them both back to the same channel, and they start together. HD5 is falling behind. Makes a huge difference to me with sports. No, it is not a big deal that my phone and HD5 are not in sync. The HD5 falling behind live TV, freezing and pausing is not okay. You have already posted the issue in great detail Edited November 6, 2022 by nbs. Quote Link to comment Share on other sites More sharing options...
Flyinghigh Posted November 6, 2022 Author Share Posted November 6, 2022 Awesome! Now all I need is a resolution. Quote Link to comment Share on other sites More sharing options...
nbs. Posted November 6, 2022 Share Posted November 6, 2022 We're trying Quote Link to comment Share on other sites More sharing options...
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