Remote frozen and won’t work to factory reset

[Chuck13]

I have xrs4500 and the remote stopped working. Tried batteries etc then used it on another xrs4500 that I have and it does work.  It seems like the box is not receiving the remote. I powere off/on multiple times and nothing then I tried to reset the box. I got to reset screen but unable to use remote to select options. I have multiple remotes so it is definitely the box. Any suggestions. I think I need to send it back, only about 1 year old. 

[nbs.]

You should contact them asap as the warranty is for one year

If its over I would find out where the ir sensor is. Should not be too difficult to fix

Edited September 10, 2022 by nbs.

[Ryu]

use pc keyboard and mouse to factory reset from recovery screen. once done then see if remote started to work.

[Ryu]

after reset if remote still does not work and you are out of warranty then I would use BUZZTV ARQ-100 REVOLUTIONARY REMOTE CONTROL

https://buzztvglobal.com/collections/remotes-keyboards/products/buzztv-arq-100-our-revolutionary-remote-control

 

[Chuck13]

Ok, I guess I should call them.  I didnt find any contact info just direction to this postboard.  Anyone have contact info for them?

[Emporium]

You can either email them at the address below, or use the link right below it..

cs@buzztv.com 

https://buzztv.com/site/main-contact/

 

 

[Ryu]

8 minutes ago, Chuck13 said:

Ok, I guess I should call them.  I didnt find any contact info just direction to this postboard.  Anyone have contact info for them?

did you try PC mouse/keyboard? 

[Emporium]

Just curious, is it just the Bluetooth not working, or the IR also ?

Have you tried using a keyboard/mouse to go to menus and unpair the BT100 bluetooth from the unit ?   Try also cycling the Bluetooth.

For the IR, you can use your cell phone camera, and point the front of the remote towards it, and press a button to see if the IR is working.  Most cell phone cameras do not filter IR light sp you should see it light up