XBOX app installed but wont log in

[dishuser]

4 hours ago, Hhh said:

Same thing - no action on any selection.  I tried to select Cloud, Console and PC but I just dont see anything happening.

Can someone with a Buzz give this a quick shot?

I'll ask my stepson if he still has an account

[Hhh]

Anyone has any help for me?

Thx

[dishuser]

18 minutes ago, Hhh said:

Anyone has any help for me?

Thx

if anyone had an xbox sub they would've posted

[nbs.]

40 minutes ago, Hhh said:

Anyone has any help for me?

Thx

If you want to pm one of us your username/password we can try

[Hhh]

I dont think you follow what the problem is. It is not related to user name or password.

All you have to do is - install the XBox app.  and get to the screens I have shared on this post.  and then hit Login.   Are you taken to the next screen?

[dishuser]

10 minutes ago, Hhh said:

I dont think you follow what the problem is. It is not related to user name or password.

All you have to do is - install the XBox app.  and get to the screens I have shared on this post.  and then hit Login.   Are you taken to the next screen?

how do you get to next screen without logging in?

[dishuser]

so I can go to console or cloud but to install a game I need an account

I used the mouse

[Hhh]

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

[Ryu]

5 minutes ago, Hhh said:

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

I just tried on my 4900 and I was able to use mouse on remote control to click ok and it took my to login screen. so I put mouse course on where it says sign in and then click ok button and it works. but again I have 4900 not 4500.

[Hhh]

That is exactly what I am trying to do.  For some reason - when I click OK on buzz remote - nothing happens. No action happens.

I don't know what could be the problem!?

[Ryu]

reboot your box and try again

[Ryu]

just wondering if you have any popup blocker on your box or anything that is blocking your traffic or apps/windows?

[Hhh]

I am currently uninstalled and reinstalling.

If that doesnt work i'll try reboot.

[Hhh]

so uninstalled and reinstalled XBox app.  I am stuck at the screen attached to this post. I can move the selection but cannot make OK on buzz remote work to proceed.

Also did a reboot of Buzz with no luck,

[Ryu]

can you use PC mouse to add and click?

[dishuser]

57 minutes ago, Hhh said:

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

ya after I place cursor where I want it I press ok button

[nbs.]

What buzz version are you running?

[Hhh]

Its the latest one. I always have it updated. XRS4500. Version 9. - 2.211105

[nbs.]

39 minutes ago, Hhh said:

Its the latest one. I always have it updated. XRS4500. Version 9. - 2.211105

hit the menu button and post whats at bottom please

[Hhh]

here is the screenshot.

[Emporium]

From the LiveTV screen (when watching TV), press the MENU button on the remote (will open side menu), and there is a version number at the bottom of it.

That is what we need.

 

[Hhh]

here it is -

[Ryu]

you need to update to buzz5. send your Mac id, SN, in pm to allaboutbuzz and tell them to update your box to buzz 5

[Hhh]

I dont follow.  Why do I need to share my mac ID to update to Buzz 5?

Is there not a legal way to do this?

[Ryu]

Just now, Hhh said:

I dont follow.  Why do I need to share my mac ID to update to Buzz 5?

Is there not a legal way to do this?

then don't ask for help. have a nice day my friend. learn to obey