X5 SS CONSTANTLY RE BOOTING

[RL2818]

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

[Ryu]

32 minutes ago, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

try to swap power supply to see if that helps. 

[RL2818]

Only had an apple charger but tech support said 5.2 v was too high. I changed the cable USB to USB C I can order a power supply but was hoping not to have to do that since this box was just purchased in late September 

it rebooted once this morning already and was off all night. 

[nbs.]

Can you use a power supply from one of your other buzz units?

[RL2818]

Unfortunately the  X5SS uses the usb c power cord unlike the round bayonet plug on my other boxes. 
 

tech support have only asked me to try the box on other TV’s which I have done and similar results. 
 

sometimes it won’t act up all day and other days it’ll re boot several times. Screen goes blank then the X5 SS START UP SCREEN pops on as if I had powered it off. 

[nbs.]

I think you will have to order a new power supply

Have you done a reset?

Edited April 29 by nbs.

[Emporium]

Using a USB-C is even easier for most people... Do you not have any USB chargers from phones, tablets or laptops ?  Just needs to support be a minimum of 2 Amps.

 

[dishuser]

Input: 100-240V~ 50/60Hz 0.4A max.
Output: 5V --- 2.0A 10.0W

[RL2818]

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

[allaboutbuzz]

3 hours ago, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

Not using the correct power supply is your issue

The tech support agent handling your ticket has 25 years experience with Power Supplies, Voltage etc
If you use a higher Voltage PS it can create load, which therefore reboots the box.  It only takes 5% of load to create issues like this. We provide the correct power supplies with all of our boxes for this exact reason as they're fully tested and UL + FCC Certified.

 

And why would we send you a new power supply? Unless there is something I am missing from all of this.

[Ryu]

10 hours ago, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

those locations might have faulty electric wiring? have you or they tested with an outlet tester that its not hot/neutral/reverse...etc? 

Edited May 2 by Ryu

[dishuser]

36 minutes ago, Ryu said:

those locations might have faulty electric wiring? have you or they tested with an outlet tester that its not hot/neutral/reverse...etc? 

in 2 different countries?

I would love to see the odds on that

[Mark7]

Hi guys, here is my scenario, had a customer "Burn Up" 3 Classic 4500,s after about 3 months.  No way, I said.

I replaced all 3, No Charge. Started playing 20 questions with him.

Turns out he was plugging in a Hard Disk Memory unit that drew more power then the Buzz 4500 Power Transformer could provide to the Classic. He switched to Thumbnail Storage Drives, or USB storage Drives, and the problem went away. 

.I got new Power supply's for all 3 units, and they are working fine, to this day. Mother's and Girlfriend's boxes. Just a complete Reboot, and set up. No damage inside. 

You can't draw more power than the Supply Transformer can Provide. 

The USB ports can only provide a small amount of Operation Voltage / Amperage /  Watts

Not sure if this will help, but like i said, this was my scenario.

Mark7

 

     

[Mark7]

On 4/24/2025 at 6:31 PM, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

I honestly think you need a new Power supply. 

I've seen them fail, during Voltage Spikes before. Replace it, your good to go.

Mark7

Edited May 2 by Mark7

[Ryu]

1 hour ago, dishuser said:

in 2 different countries?

I would love to see the odds on that

lol yeah its kind of odd happening in two countries for this person so have to be something common which is electrical wiring lol

[dishuser]

51 minutes ago, Ryu said:

lol yeah its kind of odd happening in two countries for this person so have to be something common which is electrical wiring lol

same electrician?

[dishuser]

1 hour ago, Mark7 said:

I honestly think you need a new Power supply. 

I've seen them fail, during Voltage Spikes before. Replace it, your good to go.

Mark7

it was already posted they were using the wrong power supply

[Ryu]

9 minutes ago, dishuser said:

same electrician?

no but similar electricians are available all over the world. 

but not necessary due to electricians, parts can go bad, animal can damage and wires can come loose over the time.

[allaboutbuzz]

On 5/1/2025 at 9:11 AM, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

Any update to this?

[RL2818]

No update yet

 

ive been away but ordering a new x5 SS power supply today. 
 

hopefully this helps to resolve the re booting issue. Interesting answers on the support thread

 

The present home is new 4 years old, the Florida place is a 1976 double wide trailer. I’ve changed breakers from arc fault at home to standard and same issue. 
 

power supply does make sense I guess because same issue both locations. 
 

all my other buzz boxes all x5’s no issues at any location 

 

thanks for all the input I’ll post again after I change out the power supply. 

[RL2818]

On 5/24/2025 at 6:03 PM, RL2818 said:

No update yet

 

ive been away but ordering a new x5 SS power supply today. 
 

hopefully this helps to resolve the re booting issue. Interesting answers on the support thread

 

The present home is new 4 years old, the Florida place is a 1976 double wide trailer. I’ve changed breakers from arc fault at home to standard and same issue. 
 

power supply does make sense I guess because same issue both locations. 
 

all my other buzz boxes all x5’s no issues at any location 

 

thanks for all the input I’ll post again after I change out the power supply. 

Well gang here I’m back, I ordered the new power supply and it came with a new cable as well. 
 

by the way by the time it arrived here in Canada it cost me $ 40.00  

 

and guess what, 4 hours on and yes you guessed it, a reboot  this box has acted up since I bought it in September, on top of the purchase price I now have another 40.00 into it  

 

any idea where I go from here ??

happy to hear from anyone, but someone from Buzz would be nice  

 

thanks again to all

 

 

 

[Emporium]

After the factory reset you did... Are you installing any other software ?  

Just want to ensure it is not some other 3rd party software which is doing something odd in the background.  I know many people have a habit of always reinstalling the same basic software they are used to, over and over by default.  But in this case, the X5 SS is Android 13 (not Android 9 or 11 like previous boxes) so even the most basic software which seems harmless, can be an issue if it does not behave with Android 13.

BTW: You can't blame buzz for the extra $40 you had to spend to diagnose, because you misplaced or lost the original power supply.  You say you bought the unit in Sept.  If the original power supply was defective, I'm sure Buzz would have replaced it since it would have been under warranty.  Just saying...  

Can you post what FIRMWARE version you are running ?  Should be listed in the Updates screen (f/w and s/w version would be nice).

 

Edited Wednesday at 02:27 AM by Emporium

[RL2818]

Thanks for the info

 

i I haven’t loaded any additional software on any of my 7 units. I never started asking about the re booting issue until April when I returned from Florida. My emails to buzz tech support did not offer a new power supply. Perhaps I mis understood when it was recommended I change the power supply. 
 

By the way I didn’t loose or misplace the original power supply I still have that one too. 

[dishuser]

are you using same hdmi cable at both locations?

[Emporium]

I think pretty much all of us understood that you were NOT using the original power supply, hence why the reply from allaboutbuzz on May 1 started with "Not using the correct power supply is your issue"...

Do you have any USB stick or external hdd/device connected t the unit ?  If you do, maybe try removing it for a while.

Does the reboot happen when you watch any specific channel ?

If you leave the unit powered on, not streaming, in some submenu (so you can know if it reboots), does it reboot ?  Maybe leave it on one night and see.  Just curious.

And as requested previously, "Can you post what FIRMWARE version you are running ?  Should be listed in the Updates screen (f/w and s/w version would be nice)."

Edited Wednesday at 03:18 AM by Emporium