X5 SS CONSTANTLY RE BOOTING

[RL2818]

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

[Ryu]

32 minutes ago, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

try to swap power supply to see if that helps. 

[RL2818]

Only had an apple charger but tech support said 5.2 v was too high. I changed the cable USB to USB C I can order a power supply but was hoping not to have to do that since this box was just purchased in late September 

it rebooted once this morning already and was off all night. 

[nbs.]

Can you use a power supply from one of your other buzz units?

[RL2818]

Unfortunately the  X5SS uses the usb c power cord unlike the round bayonet plug on my other boxes. 
 

tech support have only asked me to try the box on other TV’s which I have done and similar results. 
 

sometimes it won’t act up all day and other days it’ll re boot several times. Screen goes blank then the X5 SS START UP SCREEN pops on as if I had powered it off. 

[nbs.]

I think you will have to order a new power supply

Have you done a reset?

Edited Tuesday at 01:58 PM by nbs.

[Emporium]

Using a USB-C is even easier for most people... Do you not have any USB chargers from phones, tablets or laptops ?  Just needs to support be a minimum of 2 Amps.

 

[dishuser]

Input: 100-240V~ 50/60Hz 0.4A max.
Output: 5V --- 2.0A 10.0W

[RL2818]

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

[allaboutbuzz]

3 hours ago, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

Not using the correct power supply is your issue

The tech support agent handling your ticket has 25 years experience with Power Supplies, Voltage etc
If you use a higher Voltage PS it can create load, which therefore reboots the box.  It only takes 5% of load to create issues like this. We provide the correct power supplies with all of our boxes for this exact reason as they're fully tested and UL + FCC Certified.

 

And why would we send you a new power supply? Unless there is something I am missing from all of this.

[Ryu]

10 hours ago, RL2818 said:

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) 

 

if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s 

just because no one else are having this type of issue doesn’t mean there isn’t a problem. 
 

last communication from support says I can send the box to buzz, they will check it out and send it back. 
 

maybe that’s the way I’ll go. 
 

I did do a factory re set twice

those locations might have faulty electric wiring? have you or they tested with an outlet tester that its not hot/neutral/reverse...etc? 

Edited yesterday at 12:02 AM by Ryu

[dishuser]

36 minutes ago, Ryu said:

those locations might have faulty electric wiring? have you or they tested with an outlet tester that its not hot/neutral/reverse...etc? 

in 2 different countries?

I would love to see the odds on that

[Mark7]

Hi guys, here is my scenario, had a customer "Burn Up" 3 Classic 4500,s after about 3 months.  No way, I said.

I replaced all 3, No Charge. Started playing 20 questions with him.

Turns out he was plugging in a Hard Disk Memory unit that drew more power then the Buzz 4500 Power Transformer could provide to the Classic. He switched to Thumbnail Storage Drives, or USB storage Drives, and the problem went away. 

.I got new Power supply's for all 3 units, and they are working fine, to this day. Mother's and Girlfriend's boxes. Just a complete Reboot, and set up. No damage inside. 

You can't draw more power than the Supply Transformer can Provide. 

The USB ports can only provide a small amount of Operation Voltage / Amperage /  Watts

Not sure if this will help, but like i said, this was my scenario.

Mark7

 

     

[Mark7]

On 4/24/2025 at 6:31 PM, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

I honestly think you need a new Power supply. 

I've seen them fail, during Voltage Spikes before. Replace it, your good to go.

Mark7

Edited yesterday at 01:00 AM by Mark7

[Ryu]

1 hour ago, dishuser said:

in 2 different countries?

I would love to see the odds on that

lol yeah its kind of odd happening in two countries for this person so have to be something common which is electrical wiring lol

[dishuser]

51 minutes ago, Ryu said:

lol yeah its kind of odd happening in two countries for this person so have to be something common which is electrical wiring lol

same electrician?

[dishuser]

1 hour ago, Mark7 said:

I honestly think you need a new Power supply. 

I've seen them fail, during Voltage Spikes before. Replace it, your good to go.

Mark7

it was already posted they were using the wrong power supply

[Ryu]

9 minutes ago, dishuser said:

same electrician?

no but similar electricians are available all over the world. 

but not necessary due to electricians, parts can go bad, animal can damage and wires can come loose over the time.